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Request to Keep Only Google-Linked Account

Dear GGPoker Support,

I am writing to address an issue regarding my account, and I would appreciate your assistance in resolving it as quickly as possible.

I originally had my GGPoker account linked to a Yahoo email address. However, after one of your updates, the introduction of GGPASS as a new login method caused some complications. Since I was having trouble logging in with my Yahoo-linked account, I decided to use my Google account to access the platform. Unfortunately, I believe this may have triggered a "multiple account" flag in your system, which I understand is not allowed according to GGPoker's regulations.

To resolve this issue, I would prefer to keep my account linked solely to my Google account and close the Yahoo-linked account. I am hoping you can assist me in making this transition smoothly and ensuring compliance with GGPoker's policies.

I look forward to your prompt response and assistance in resolving this matter.

Hello rafffinamore,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGpoker Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise when did you create the first and when the second account?
• Were any of the accounts verified?
• Did you claim bonuses on any of the accounts?

Please keep in mind that creating multiple accounts is strictly forbidden and the casino has right to close all of them and confiscate any balance on them. If you ever experience issues with an account, the casino has to resolve it as it is never a solution to create a new account.

Looking forward to your answer.

Regards,

Nick

My account was created in February 2023, linked to Yahoo mail. I've always used it normally. This problem of having a new email was not caused by me. It was due to a software update where it wasn't possible to log in using Yahoo mail because of a system called GGPASS. At that point I logged in with my Gmail. As far as I can remember, I've never used two accounts, so I thought the two accounts were unified. Apparently they're not.

The Yahoo account is verified;

I've never received bonuses from either the Yahoo account or the Gmail account, even though I've made several deposits from the Yahoo account.

A minha conta foi criada salvo engano em Fevereiro de 2023 vinculada ao email do Yahoo. Sempre usei ela normalmente. Esse problema de estar com um novo email não foi causado por mim. Foi através de uma atualização do software onde não estava sendo possível fazer login através do email Yahoo por causa de um sistema chamado GGPASS. Nesse momento eu fiz o login com meu Gmail. Que eu me lembre, nunca usei duas contas, achei que as duas contas estavam unificadas. Pelo visto não estão.

A conta do Yahoo é verificada;

Eu nunca recebi bônus nem da conta do Yahoo nem da conta Gmail, apesar de ter feito diversos depósitos pela conta Yahoo.

Dear Rafffinamore,

Please note that creating multiple accounts is prohibited in all online casinos unless explicitly permitted by the casino. Could you kindly confirm whether you requested permission from the casino to create a second account?

Additionally, please forward any communication between yourself and the casino regarding this matter to nikolas.b@casino.guru.

We look forward to your response.

Best regards,

Nick

Dear rafffinamore,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent a few emails today to

Enviei alguns e-mails hoje para nikolas.b@casino.guru

Dear Rafffinamore,

I hope you're well. Could you please also respond to my previous question about whether you contacted the casino regarding the creation of your new account?

Additionally, have you taken any actions with the new account, such as making deposits or completing verification?

I look forward to your response.

Regards,

Nick

In my opinion, I didn't create a new account, I thought that the accounts would be unified because the login was only possible through GPASS, which was through Gmail. And I didn't make any deposits or withdrawals from this Gmail account.

Na minha opinião eu não criei uma nova conta, eu achei que as contas fossem ficar unificadas porque o login só estava sendo possível através do GPASS que era pelo Gmail. E eu não fiz nenhum depósito nem saques nessa conta vinculada ao Gmail.

Dear Rafffinamore,

Can you please clarify if you had any real money balance on any of the accounts?

Will be awaiting your response.

Regards,

Nick

Dear rafffinamore,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There was no relevant balance in any of the accounts.

Não havia nenhum saldo relevante em nenhuma das contas.

Dear rafffinamore,

If there is no balance remaining in your account, unfortunately, there isn’t anything further we can assist with in this case.

My best recommendation would be to choose a different casino where all functions are operating correctly.

It would be also risky to deposit further any balance to the casino as the account multiplicity would just cause issue again.

I’m sorry that we can’t proceed further in resolving this matter, but there is, unfortunately, nothing we can do regarding these technical issues.

We will now proceed to close the complaint.

Best regards,

Nick