I don't know it's been so long and the last posts haven't been reviewed and approved to publish, and casinoguru didn't answer within the timeframe (clock is a 0 days 0 hours 0 minutes)
https://casinoguru-int.com/en/joya-casino-player-s-balance-has-been-confiscated-1
I am sorry for the delay. I will inform your complaint resolver right away about it.
It starting to look better. They came with a (not very good) proposition to refund around 165 euro.
Now I will try to negotiate to get at least 1000 euro of the 2000+ euro I was confiscated.
I think it's important to have casinoguru step in as soon as possible to approve the messages the casino and I published, so that beside already receiving 1 refund of around 50 euro, we can quickly find an appropriate solution for the second refund.
Please could you kindly ask Bradislav to approve the published messages?
Thank you for your presence and help, it's comforting to know I'm not alone ❤️
I am glad that it has moved on a bit, really.
I will surely tell Branislav about your message. Just please know that our whole complaint team has to deal with a huge number of complaints every day and it is not possible to deal with one and only.
I know that you can understand my point here. This is why the timer is implemented for each complaint, you know.
I hope that it will be dealt with as soon as possible and you will get the better deal you wish for.🤞🍀
It's making me crazy. Every time the casino avoid sending the information requested and it takes 1 week to CASINOGURU to ask it again and 1 week more to get another bullsh*t reply from the casino.
Meanwhile the DOGECOIN I was supposed to withdraw have gained 500.euro in value (2000€ is now 2500€)
It's making me crazy!!!
I watched your complaint and I don't envy you and I sympathize with you. It's been dragging on for two months and that's not a little time at all. Unfortunately, we have a lot of complaints and even though we try to respond as quickly as possible sometimes it just doesn't work. Branislav is trying to communicate with the casino and he said that he will look into the situation again today and respond. But I think it will have to be more relevant from the casino.
Thanks for you sympathy...
They don't seem to want to be cooperative and keep avoiding the questions and are even now starting to lie.
It's insane. If I could lay my hands on them... I better not say what I would do...
That's the last thing I can do, so you're welcome.
I saw what they wrote in the statement, so Branislav will look at it and we'll see what he says about it. They probably sent him evidence that they also write in the thread, so we'll wait and see what it is.
You will definitely be informed how it goes on.
I wish you that everything turns out fairly.
Hello there.
I remember your complaint, and I wanted to see how it turned out. You have no idea how shocked I was to learn that it is still going on!
At least it appears that Braislav received an update from the casino representative.
Even so, it must have been an absolutely terrifying experience thus far.
Hold on, please!
You have come this far, which is a huge accomplishment in my opinion. Keeping my fingers crossed for you.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
