Wunderino Big Win-utbetalning pågår i 17 dagar

Hej allihopa,

Jag har spelat online-slots med olika leverantörer under lång tid utan problem.

För 16 dagar sedan vann jag € 59 300 på Razhor Shark 1000-mynt på € 50 + gratissnurr.

Jag har väntat i 16 dagar nu. Mina utbetalningar behandlas fortfarande och livechatten indikerar alltid att återkoppling eller verifiering från spelleverantören fortfarande förväntas. Jag är helt verifierad och har redan betalat 6800 € och 3000 € där utan problem.

Tror du att det är sant eller vet någon hur länge detta kan försenas etc.?

Jag har aldrig haft så mycket pengar och jag är verkligen rädd för att jag inte får det.

många hälsningar

First of all, Wunderino is licensed in Malta, which is always the better option in terms of dealing with the licensing authority so simply said - the casino can't do whatever they want.

You won almost 60k, which is considerably high amount. I'm quite sure that players in Wunderino don't win such amounts every day. That's why they need to give you special attention. Maybe they wanted to be 100% sure that you game history is alright so they contacted the game provider and asked them to check it. According to my experience, dealing with game providers regarding similar issues can be very slow (the same applies to certain payment providers). Simply said, it's actually possible that the casino is still waiting for a reply from the game provider.

Hej Daniel, tack för din feedback. Det lugnar mig lite. Jag vet bara inte exakt hur länge jag ger wunderino-tid, jag vill inte irritera livechatten några dagar.

Honestly, if I was in your situation, I'd probably contact them every 4 days and I'd probably rather use email instead of live chat. If you contact them via email, you'll have to wait for the response longer, but you'll also give them more time to contact the provider and check the current state of your case. Anyway, if you don't get any info after 30 days, I'd probably consider submitting a complaint on our website so we could possibly try to help with speeding up the process.

I just hope that you were aware of the bonus terms and conditions since you were also playing with some free spins according to what you say.

Hej Daniel, ja, handsfree-samtal är en vanlig funktion på razorshark ... men jag har just fått positiv feedback. De första 10 000 euro har just överförts till banköverföringen och resten överförs nu dagligen eftersom wunderino bara anländer högst 10 000 per dag. tur 🙂

Cool! Cograts, I'm happy for you. It's a very nice winning you got there. Just make sure you don't lose it all 🙂

Bosh hej du skrämmer mig... Jag vann bara 800 i förrgår... ok med en insats på 25 euro som är ganska bra... men sedan dess kan jag inte spela eller ta ut... allt verifierat och nej problem... nu plötsligt blockerad i 24 timmar och kan bara sätta in... det skulle vara ok men inget uttag... De säger att det kollas och jag borde ha tålamod

In that case, I would remain patient until the check goes through. You saw that even the player you wrote off did well and the amount he won was much bigger. 

Sometimes casinos do such checks, but as long as everything was fine on your side, you have nothing to worry about. 

Of course, if there's a problem, feel free to write and we'll try to help if we can. 🙂