It's definitely not fun if the casino can't tell you anything and you just keep waiting and basically don't know anything relevant.
But what did you talk to them about over the weekend ? Did you notice any small progress or no development at all ?
They said they will process a manual address. That was Sunday. I said then all they needed but no response since
Let's see what happens in the next few days and if they manage to send you the money. I wish it was possible to speed it up or help more, but unfortunately we have to wait for the casino.
I hope this will all be sorted out. 😕
It is said you guys from Casino Guru team are still leaving their safety index at 7.5? What do you need to hear from players to possibly take some action or remove them from your site?
You are even worst with promoting such casinos as they are on their own.
It is enough that they don't have a licence.
Their safety index is still at the same point because even if the players have shared something, their complaints are mostly solved. Not a single complaint is unresolved, so I suppose that's the main reason why they are staying where they are.
We don't give casinos away from our site even if they have a safety index of 0. That's what it's all about, so that you can see as much information as possible about the bad casinos and not go there to play. Just because they're on our site doesn't mean we promote them, even if you're not the first to say so.
However, as I see it, with this casino we are just starting to collect some new information from players, so it is difficult to evaluate from the beginning how they will behave.
But I saw that you've established a complaint. So what happened here ? Is there a problem with the withdrawal or something else?
As for the license, I already gave it to our data team to check and they said that this is a casino from Adonio N.V. and therefore this casino has a license but it doesn't have a validator on the site. So that's what we found out.
Now I will wait for your reply and it would also be useful if you would answer Kristine, who has already responded to your complaint.
I'll keep my fingers crossed that this will be resolved. 🤞☘️
Fick du dina pengar?
Fick du dina pengar?
Fick du dina pengar?
Hello, I see you're interested in whether the players got the money. Are you waiting for some withdrawal here too ? Or did you come across this casino and wanted to know how the other players were doing ?
Ja, jag väntar också på ett uttag, vilket är väl försent! Jag undrade om de andra spelarnas fall hade lösts
På RTBET3-plattformen
Jag har inte eliminerat det, och jag skulle till och med vilja veta vad du tycker om den här plattformen
Ja, jag väntar också på ett uttag, vilket är väl försent! Jag undrade om de andra spelarnas fall hade lösts
Okay, so how long are you waiting for your withdrawals ? Did you play in the casino with any bonus or not ? Have you verified your account here yet ?
I have a balance of 4200. a withdrawal request can be made with a limit of 800 euros. I have been waiting for it to be processed for 3 days. the withdrawal request has been waiting for approval for 3 days.
Hi!
I honestly can't figure out whether you already received a portion of the sum, or whether you're still waiting for it. In any case, I believe a few additional details will only improve the overall understanding.
Have you ever withdrawn from this casino before? Is this your first occasion? What about the account verification? Has it been cleared out?
Don't hesitate to add anything you deem worth saying, of course.
no money has been deposited to my account. this is the first time I'm going to withdraw money. i've been waiting for 3 days. the account has not been asked to be verified. everyone in the forum says that they are complaining. i'm just waiting. i sent a message to the live support line. he says he will be admitted soon. it's a strange situation. we're just waiting
Yes, I know that sometimes it may not be pleasant at all and the waiting is difficult. But do I understand correctly that your withdrawal has already been approved and now you are just waiting for it to arrive in your account ? What payment method did you use ?
no, it's definitely not approved. I don't think I'll get paid. I'm waiting.
If casino will not communicate with you and you won't have your money, you can use our free feature- complaint. For the time being I would not be skeptical because I don't think you wait that long, so a little patience.
Anything changes, feel free to let me know.
Jag gjorde ett uttag på 500 euro den 18/07/2024 och idag, den 29/07/2024, har jag inte fått pengarna. Först säger de till mig att överföringen redan är gjord och att jag måste vänta, när de själva sa till mig att 3 till 5 arbetsdagar.
Då säger en annan kollega till mig att de redan har gjort det och att jag ska ringa min bank så att de kan ge mig informationen, jag kontaktar min bank och de ber mig om ARN-koden för transaktionen, som de hittills inte har uppgett. inte jag heller. skickas.
För att göra saken värre säger en annan kollega till mig att uttaget inte har gjorts eftersom mitt konto inte är verifierat, ja jag berättar för honom hur jag gör det om inget verkar kunna göra det och han säger åt mig att radera cache osv. och lämnar konversationen, jag börjar prata med en annan klasskamrat till honom och jag berättar vad hans klasskamrat sa till mig och samma klasskamrat säger till mig att så inte är fallet och det har ingenting med pensionen att göra, till vilket jag frågar honom igen hur det går. av mitt uttag och han säger till mig att jag måste vänta, jag ber honom om ARN-koden och han säger till mig att jag måste vänta, så jag vet inte vad jag ska tycka om de 500 euro som jag tar ut
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
