Is it possible that an online casino slot game loses connection to the casino but the game seems to continue normally? Or else how can this situation happen?
I was playing on a site for a couple of hours and, after some ups and downs, won a nice sum. When I went to withdraw the money (by clicking the casino homepage on the browser) I had to login to the casino site again, as if it had lost the connection. After logging in, the account balance was much smaller than in the game and when looking at the account history, hours of play were missing. The last game I had played for hours, including the big win, were nowhere to be seen.
The casino support did not really help, they could not see the recent activity either. They just said that it is not possible as the game stops when it loses connection.
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