I try to make a complaint case/tickets here but wouldn't go through.
10/7/2024 I file a 700 reedem
They said 5 to 10 days and we're past day 10. They blocked haven't requested any infmation and when I ask what is going on or if they need anything I get told sorry being process still.
I just had a successful reddem sept 4th that required w9 and all that. 2000 usd.
That's why I'm saying they have my stuff on file
proof
Unfortunately, we experienced some technical difficulties in the past few days, which should already be fixed by now, so that could be the reason you couldn't submit your complaint.
If you wish to file one now, try it, please, and let us know if everything worked okay for you.
May I just ask if this is a social casino?
We don't have it in our database because we don't include social casinos here, as we don't believe they are safe.
How long have you been playing there for?
I got it done sir. But was deny for being sc.
l been there over a year but only deposit 10......
I swear there rtp is set high to make people feel like there a winner and then hold redeem long enough you cancel play to zero and deposit.
I been posting on there social media and it seems to be a trend shortly after my 2k withdrawal
I got a 10 for 20 deal and hit 17000x sugar rush 1000. 3700
The 700 came from a free 15 bday chip
So, do I understand correctly that you got paid?🤔
Where did you learn about this casino from, if I may?
I do feel like they making fun of me because they keep asking for the same information over and over again and I keep sending it to them either they stupid or I am all I want is for them to do is send me my redemption that they be holding for all most two months I paid my money and they took it off my card and I won now they should pay me. Now I'm looking for y'all to help resolve this problem I won on sweepslots casino or game and I won 1400 hundreds dollars on the 9/16/2024. Thank you
May I ask if all the documents are in the right format and of good quality?
Many times this is the issue whenever a player sends it wrong and then they ask for the documents again. It is always better to explain it to the player, of course.
I would suggest you file a complaint here, and our team will try to help after they get into it.
What do you say? Are you up to it?
Yes I like to summita screenshot of my winning and any other documents y'all may want and I sent in everything sweepslots casino ask for and I sent it in order are close to it they didn't have no problem giving me my 300 hundreds dollars I really hope y'all can help me. Thank you
Only after you submit the complaint we'll be able to intervene in this case, you know.
So there is no need for you to send us any documents yet; only if it will be necessary to do later on, our complaint team will ask for those.
Please let us know if you need any assistance with the submission; we're here to help.
Yest I need help with submission because right now I'm frustrated with sweepslots casino because they just not responding back to me and I just don't know what else to do. Thank you
No problem at all, we are here to help.
Just follow this link, please, and try to explain in details whole situation to our complaint team.
Then surely let us know how it goes and if you were successful with the submission of the complaint.
We'll wait here for your reply.
One of the worst sites Iv played on. Iv heard of people waiting MONTHS without a redemption being processed.
Hello, do you have some problems here or did you just hear what is happening to other players? I'd probably be happier if you didn't have any issues, but just to be sure I'm asking so I know. 🙂
Hi there - yes I had the same issues and I closed my accout months ago because of it.
That's a good move, I believe.
Have you found some safer casinos?
Oh, that's a shame, so you didn't get any money, right? Is it some kind of social casino, I assume, am I right? If so, then it must be difficult to withdraw money in such casinos and they don't work quite like normal casinos.
If it's a social casino, I can share with you a thread where Radka tried to find out more information about it and she summarized it perfectly. Several players participated there and found important information, so just in case you're interested. 😉
yes it is, and Im working with my bank to get my deposit money back.
You mean using some kind of refund? 🤔
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
