Sunrise Slots casino klagomål

God kväll, jag fick en kod för att spela 33 freespins på sunrise slots casino, jag vann runt $15 med dessa 33 freespins, men jag fortsatte att spela och hade ett saldo på nästan $200, jag uppfyllde kraven för att saldot skulle vara tillgängligt för uttag .

Jag kontaktade casinochatten för att fråga hur jag kunde göra uttag till mitt bankkonto, eftersom det enda alternativet att ta ut i bitcoins dök upp.

Chattagentens svar var att hon inte kunde ta ut saldot eftersom det var en bra livsbonus.

Jag förklarade att välkomstbonusen spelades den dagen jag registrerade mig på casinot och detta saldo berodde på en kod som erbjuder 33 freespins, mejlet som skickades med freespins-koden säger att jag som mest kunde ta ut $100 utan att behöva göra en insättning.

Kan du hjälpa till med mitt ärende?

Hello, if I understand it correctly, you received an email from a casino where they offered you 33 free spins. Have you played in the casino before?

I suppose the email contains information telling you that the maximum withdrawal from the bonus is $100, right? When it comes to the withdrawal options, I'm not surprised you only see the bitcoin option. It's possible that if you make a minimum deposit with your card, then the option of withdrawing back to a card will appear. Anyway, I wouldn't recommend doing this until you figure out if the casino is willing to payout the winnings or not.

At this point, I'd probably recommend contacting them via email. It's slower, but they'll have more time to look at your case and think about their reaction. Just say you won $200 from the free spins bonus and completed the wagering requirement, you're aware the email said the max. withdrawal is $100 and you'd like to know how to withdraw the $100. Let's see what kind of response you'll get 👍

God eftermiddag,

Då skickar jag ett mail till dem.

Tack

Could you let us know when the casino gives you an answer, what you found out ? I think it might be useful for other players to know what situation you have encountered. 

I hope everything turns out well in the end and you will be able to withdraw the money you won without any problems. 🙂