Självuteslutning i licensierade casino och gör fortfarande insättningar

Hej kära ni, jag uteslöt mig själv från chips.gg men kunde ändå fortsätta spela efteråt. Självuteslutningen var avsedd för 30 dagar men i verkligheten var den aktiv i max 2 dagar, därefter (casinot körde en uppdatering) återställdes den på något sätt med uppdateringen. Under den tiden har jag förlorat cirka 18 000 dollar. Operatörerna säger till mig att jag själv avbröt min självuteslutning, men det är definitivt inte sant. Vad tror du att du kan göra åt det?

Chefen och operatören av casinot, som jag pratade direkt med, sa först att självuteslutning endast är möjlig via e-post, sedan informerade jag honom om att jag hade gjort det via plattformen och att det måste fungera. Och så säger operatören till mig att jag inte gjorde det. Och 1 minut senare efter att jag sa till honom att jag vet mina rättigheter säger han att jag hämtade det själv. Jag blir tagen på en tur hit, jag skulle inte vilja sätta en kund som jag på cooldown heller...

Hello concorde,

I think it would be best if you submit a complaint - you can do so here

Prepare your email where you ask for self-exclusion because of gambling addiction and preferably any screenshot you have concerning your communication with the casino.

This is a serious issue and we have to review what has happened.

I just had the exact same problem I self excluded myself October 1 and I was able to continue playing I don’t know how much I lost after Oct 1st because they shut down my account now and said I made a deal with a manager to keep it open but i NEVER talked to them on the phone so I asked where is the email or text stating I made a deal with a manager after asking to be self excluded unbelievable and they never replied

I'm trying to understand what happened there. You've contacted them on the 1st of October and the manager replied on the 25th? What happened between the 1st and 25th of October? You kept playing there, but didn't attempt to contact them again regarding the account that remained open?

I inadvertently continued playing there and when I realized that I self excluded myself from them when I went thru my sent email on the October 23 or or 24 or even prior to that but they just replied back yesterday saying I made a deal which is a total lie and I asked for that documentation and they never supplied it to me and cancelled my account I told them I have an issue gambling since prior to that email October 1st and they talked me into playing with great bonus offers so I gave them another chance in September but Oct 1st I said that’s it and never texted or emailed or received anymore info after that and I played a few times after October 1st not realizing I self excluded and I don’t know how many times I deposited between October 1st and October 25th because they closed my account yesterday did you look at player called Concorde on casino gurus complaint why didn’t they self exclude when he asked? They are praying on people with gambling addictions I’m not asking for my 30 or more deposits prior to October 1st and never even getting close to winning as I said that’s a whole other issue and I just want my Bitcoin back from October 1st and move on with my life and not gamble anymore thanks for your help my wife is a mess

Danielle it’s much easier to send you my emails to data@casino.guru please look for it

thanks

I guess it's much easier to submit a complaint and paste relevant info right there. 🙂

Me and Daniel, we are not part of the complaint or the Data team.

I don’t understand no worries I’m going away thanks for all your help

Have you noticed that Nick is waiting for your reply? It would make more sense to answer him in the complaint, otherwise, it won't develop further. I hope that now you understand.

Sure