Ready Casino betalade inte ut mina vinster

Jag har väntat på mina uttag hos Ready i tio dagar. Uttag begärdes efter att kontoverifieringen slutförts och bekräftats via chatt. Men efter otaliga försök att lösa det är svaret alltid samma "vänta på frigivning". På casinosidan står det OMEDELBAR betalning via pix, eller upp till tre dagar för överföring och jag begärde via pix.

Värre än så är den förnedring som jag utsätts för av kasinot, två gånger bad de mig skicka en selfie med ett papper skrivet "hej Ready casino" och det aktuella datumet tillsammans med dokumentet. Jag skickade det och ringde in chatten dagar senare eftersom de inte hade verifierat det här fotot, jag blev informerad av agenten att kontot var helt verifierat, jag har bevis på det. Jag fick till och med bekräftelsemailet. Jag begärde uttag som avvisades, till min indignation begärde de det ännu en gång. Samma selfie. På dokumentet är papperet skrivet igen, och fortfarande blinkar med höger öga, där gick jag för att underkasta mig detta ännu en gång. Efteråt har mitt konto verifierats igen och hittills inga betalningar. För deadbeat casino. De har inte löst något via chatt på 10 dagar.

Hello, I'm sorry to hear that nothing has changed. So you're saying you have a verified account, yes ? But when you make a withdrawal, what is the problem if they don't want to give it to you or haven't sent it yet ? We give casinos 14 days to resolve this process, but I noticed that you have already filed a complaint. 

Could you answer Tomas's questions ? 

Just click here. ⬅️

I hope this will be resolved soon and you will get your money back. If you have anything new, be sure to let me know.

Hallå!

Ja, jag har ett trippelverifierat konto. Med andra ord, efter att ha fått bekräftelse på verifiering begärde jag uttag och de bad om ett annat identiskt foto och sa att jag inte var verifierad. Jag fick till och med mejlen och har en utskrift av chatten som bekräftar kontrollerna.

Uttag kvarstår oändligt. Den första begärdes 2024-05-04. Jag bytte bank och begärde de andra den 04/13 eftersom de fortfarande var under behandling. Igår begärde jag en eftersom jag avbröt den av misstag igår.

11 dagar utan betalning och allt verifierat. Behövs hjälp

Hi,

I'm very sorry to hear the hassle you have experienced. Could you please send me the email you have registered with, so I can see why support have delayed this.

I understand your situation and it's certainly not a pleasant wait. Since you have a complaint, our team will certainly try to help. However, I saw in the casino's official thread that they wrote: "Also its my understanding that the payments have started to be released to you" 

So I believe it will only be a matter of time before you get your money. If not, like I said, you have an open complaint and we'll be here.

Hallå!

den registrerade e-postadressen är N unhezleticia@gmail.com . Tack för att du kollade.

Vid behov kan jag skicka alla bekräftelser jag fått via e-post om min kontoverifiering, samt nya förfrågningar om upprepade selfies efter fullständig verifiering.

Hallå!

Tack för dina ansträngningar att hjälpa mig att lösa denna frustrerande situation.

Från början har jag samarbetat med alla förfrågningar, även upprepade sådana. Idag begärde de återigen en ny selfie och återigen skickade jag den. Jag hoppas få det snart, eftersom det har varit mer än tio dagars väntan.

If you have to send it several times, did you ask what the problem is ? I find it quite illogical if there was none, only the casino needs the same document over and over again. But you have to have a reason from them of course. 

Anyway, you're welcome and I hope you'll be able to sort it out as soon as possible as I can see you're cooperating. 🙂 

Oh, that's a lot of money you invested in a casino. I don't think things like that are a good idea, especially when it's that much money. Never play for more than you can afford, because it can backfire. 

Anyway, if you're talking about some help, how did you manage to get the funds ? 🤔

Hi again, I spoke with Dama anti-fraud and they told me the reason why your selfies keep being rejected is that the selfies are not within their guidelines, eks. there was one were you wrote the wrong date don't the note, one, where one eye is closed etc. the latest is because of the elbow is not visible. I know its super frustrating and annoying, but even we from our end have said they can release the money, they told us they need to do these checks to be compliant.

Hi, you have never played on our casino, we don't accept players from the UK and have no players who have deposited 200,000 I understand you want people to write you on your email, but Admin should not allow this.

The documents were rejected several times due to:

wrong date on handwritten note

One eye closed

Not visible elbow

I understand for users and players I understand its super annoying and seems silly to do this, but we don't make the compliance and KYC rules, and as you know, we can be penalized quite significantly if this is not upheld. We have however from our casinos site ask dama to fast track with no further delays.

Hello. Thank you for the clarification. Unfortunately nothing in the players post is against our rules, and therefore we have no reason for deleting nor removing the players post. Hope everyone will read your information about him/her not being your player, or even angelamax592 could come forward with some explanation.

Thank you for your insides, we truly appreciate it. Hopefully there will be a chance for you to explain everything in the players complaint. Or you should try to contact Tomas, our complaint specialist, regarding this case.

Hallå! Alla selfies accepterades och efter varje inlämning fick jag bekräftelse på kontoverifiering. Den blinkande ögat-selfien begärdes i chatten och jag har en skärmdump av den förfrågan.

Så jag tror inte att detta var fallet, som om det inte hade följt kasinots riktlinjer skulle ingen verifiering ha slutförts.

Hi again, its very clear that communication around your case have been muddy at best, and I'm very sorry for this, personally, I find it extremely frustrating as well and I ask the team for a meeting when they are back so we can ensure these things are not happening again to any players, I do appreciate your patience explaining to me, when I'm back and my PC I will add some free spins to you account, also just to be 100% clear have you received all your winnings? since I was notified last week it was released to you.

The same for me.....

Hi, what do you mean, did the same thing happen to you as to the player before you or is it something else ? Could you please explain the situation you got into ? 

Det tog så long tid för min verifikation också. Dem begärde samma sak på mitt bankkort om och om igen....Efter några dagar godkände dem samma dokument! Sen uttag genomfördes rätt så fort! Men nu väntar jag på ett uttag på 200€ i tre dagar och det händer ingenting. Jag kontaktade support genom ett email men inga svar! Det är mycket konstig casino, ingen kommunikation och det är svårt att lita på dem!

Communication would also be important for me, but since you've already managed to withdraw money from here, I wouldn't be so skeptical. Try to be a little patient and since you are verified it shouldn't take long. If this is not the case, then you can let us know and we will try to help, but for now I would keep a cool head. 

Of course, if you manage to get the money, you can decide for yourself whether or not you want to be here anymore. I think you already have an idea of how this casino works.