Hi everyone hoping for some advice. I deposited £20 won £100 the bank card I used has been verified however they're now wanting me to send a previous bank card that I haven't used in the last few months and no longer have.they won't release my funds until I upload the bank card I no longer use . So how can they get away with this when they verified the card I used to deposit. Help please.
Hi there.
Did you accumulate your winnings from the money deposited from the old card, perhaps? Like if you had any money remaining in your account before depositing from the new bank card, I mean?
That would explain why the casino wants to see the old card, as well.
By the way, which casino do you have this issue at?🤔
We'll wait for your reply, and hopefully together we can find a solution to all this.
Thanks romi for your reply. It's nine win casino. I haven't used that card since July. I deposited and won with my new card .
In that case, I would suggest you file a complaint, and our team will try to get to the bottom of this issue you experienced there.
Here's the link you need to follow in order to do so.
We'll wait for your decision and the outcome of this whole issue.
Hi again I've managed to retrieve a screenshot from the bin on my drive of the old bank card and have sent it to nine win casino the withdrawal is now pending I'll let you know if I actually get it paid into my bank account soon.
Thanks again for your advice take care.
We will surely wait for the news. Please let us know as soon as you know anything.🤞
Hi just checked my bank there and I have received my winnings. So thanks again.
Hey, great news!
How would you rate the casino now after this experience, if I may ask?
Are you going to continue playing there?
Here you can also submit your review if you are interested, of course.😉
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
