NATIONAL Casino uttagsproblem (sida 2)

Hallå,

Jag begärde ett uttag från National Casino i tisdags och har inte fått det än. Jag fick först informationen, som fortfarande finns på ekonomiavdelningen. Idag fick vi information om att ekonomiavdelningen har problem. Jag kunde inte få veta vad de var. Är det någon som har erfarenhet?

Hello, in this case I would recommend to be patient for a while if the casino told you that they have a problem so they are probably trying to fix it. If they keep you updated on the situation, I see that as a plus. If they stopped doing that and the casino didn't respond for a longer period of time then I would be more nervous. I would like to add that we give casinos 14 days to sort out the withdrawal process. 

However, is this your first time withdrawing at a casino ? Let me know. 

Frågar du får du alltid samma svar:

Kära spelare,

Tyvärr kontrolleras din begäran om uttag fortfarande av ekonomiavdelningen.

Vi vill be dig om tålamod.

När alla kontroller har genomförts kommer vi att kontakta dig omedelbart. Vi tackar för din förståelse.

Vänliga hälsningar,

Casino supportteam

Ett uttag måste kontrolleras inom 8 dagar. Jag tvivlar på att pengarna kommer.

I know that when it comes to money, the player is always nervous if it doesn't arrive in a reasonable time. But if the casino communicates with you and tries to solve the problems, I wouldn't be skeptical yet. I hate to say it but try to be patient and see what happens next. If you don't manage to withdraw your money within the 14 days I mentioned, we will try to help you. Will that be possible? 

Ja, jag väntar fortfarande. Idag är bara den 9:e dagen. Jag hoppas att de fortfarande betalar ut.

Hello! I'd like to assure you that this is just an ordinary check, but to be honest, it does not sound very ordinary to me. I mean, such checks should be quicker, if you ask me. On the other hand, I noticed the issues the financial team was/is having. I'm trying to say, that we should wait for the result and not try to expect the worst. 🙏

We'll be here for the conclusion, of course!

Ok, jag håller dig uppdaterad. Först och främst, tack 🙂

You're welcome, fingers crossed you get your money as soon as possible so you can enjoy it. When you do, feel free to share it with us. Good luck. ☘️👍

Hej, jag tror att jag inte kommer att se mina pengar. Jag hålls alltid tillbaka. Handlingar efterfrågas som redan har lämnats in 4 gånger och som även har godkänts. Frågar du i chatten får du alltid samma besked att det kommer att ta lite tid eftersom flera avdelningar står för utbetalningen. En tid kan inte anges. Nu har det gått 12 dagar. Kasinot bör stängas.

I understand and sympathize with you if you have gotten nowhere and keep getting the same answer. We give casinos 14 days to resolve the withdrawal and verify the account, so if nothing changes in the next few days, I recommend filing a complaint here on this link. Our team will try to help you and I firmly believe that you will eventually verify and your money will be credited to your account.

If you hear anything new let me know. I will be waiting.

Ok imorgon är de 14 dagarna över. Om inget har hänt imorgon kommer jag att lämna in ett klagomål.

Clearly I think it's the right thing to do because if the casino is not able to resolve this process in 14 days then I don't think it's a good thing. So we'll see where you get. 

If you have any new information, let me know. 

Verifiering och betalning genomförs sedan. Det har tagit lång tid.

Does this mean that you managed to successfully complete the verification and got your money in the end ?