Frumzi scammers and this is not first time...

t some bonuses if i make a deposit ....

i make the deposit and after dissapear the bonuses.... I receive 4 mails abvout the bonuses as u can see after at the pictures and nothing in my account.... also the live chat had problem from phone... i send mail and no answer... 1 day and some hours after i talk with them at live chat and said me no bonuses are avaible ...( sry for my english)

and that has passed 24 hours and thats why i dont have bonuses... but that 24 hours i was log in at least 50 times to check if i took the bonuses and nothing

i cant upload all the screenshots.. cuz of limit of 5 images

Hi, I see that you have a problem with the bonuses in this casino and that they were not credited to you after the deposit. I saw from the screenshots that they were supposed to be added within 24 hours. Even after that time you didn't get any of them ? What update did the live chat come with ? The bonuses were supposed to arrive within 24 hours and you were supposed to play them within 24 hours ? 

Anyway, I saw that you managed to file a complaint, so let's see what our team can solve. Tomas has already answered you, so you can also reply to his questions. You can do so here. 

I hope this misunderstanding will be resolved and everything will turn out well in the end.

Hej, och gick han för att göra ett uttag åt dig?

Hej, om du vill svara en specifik spelare så är det bäst att använda "svara"-knappen, så får spelaren ett meddelande om att du har svarat honom.

Men eftersom du frågar, har du också problem med urvalet i detta casino?

Låt mig veta hur din situation är.

Jag vann 500 euro från mina egna insättningspengar utan bonusar och de stängde mitt konto. Detta hände den här veckan. De säger att de stängde casinot i sin livesupport. De är bedragare. Jag vill ta upp ärendet.

Hello, I expected to receive the money from the previous post. I just received a note that several casinos have closed operations for Greek customers; however, the active balance will be paid out after necessary risk and KYC checks.... It feels like this scenario.

Could you please update us on the latest developments? I remain confident that the casino will reach out to you in some way. The check on their side must be done after all

Jag har fortfarande inte fått någon information om behandlingsstatusen för mitt uttag. När jag frågar dem säger de oftast att de inte har tillgång till ekonomiavdelningen och att de gör sitt bästa, vilket innebär att de svarar mig med automatiska meddelanden...

Jag har haft två uttag sedan den 27 juni, jag har pratat med chatten och de säger att de har skickat och prioriterat. Samma sak fortsätter. Idag skickade jag ett mejl och de sa samma sak igen, vi är glada att de är i kö för behandling. Jag pratar om Frumzi Casino!!! Vilken försening är det här??? När kommer de?

Hello. I know that this casino sometimes has delays with withdrawals, so I would prepare for the possibility that you may have to wait longer than you expect.

However, when they are only giving you general statements like this, it usually means they don’t have anything more specific to tell you. It’s possible that the casino uses a payment processor that handles withdrawals, or that their finance department is still reviewing your request, or that your withdrawal is simply in a queue with others, so you will need to wait.

We give casinos 14 days, and if they don’t pay the player within that time, you can submit a complaint with us.