Duxcasino-konto har blockerats.

Vann 25 000 och ville ha utbetalningar. Återställning av lösenordet hjälper inte heller.

Kan någon hjälpa

Vilken typ av feedback fick du från Duxcasino?

Kontot har låsts upp

Nu fungerar inte tvåstegsautentiseringen

Vilken tvåstegsautentisering menar du, autentiseraren?

Ja exakt det

You know, in these cases, it's always better to ask the customer support. We don't have access to the casino back office so it's hard to say what's going on. Do you already have your account verified in the casino? Some casinos lock the account immediately after you win a lot and request documents from you in order to verify the account.

Normalt, precis som Mullaa säger, kan du först få ditt konto verifierat. Om inte, skulle kasinon inte betala ut alls. När du har verifierat ditt konto är det enda alternativet att kontakta kasinot.

Ja, det är problemet jag gjorde inte tvåstegsautentiseringen och nu fungerar det inte längre

But are you still able to contact the customer support?

The reason why casinos don't verify your account when you register is very simple. First of all, it would be very time consuming - many people who register in a casino never make a withdrawal. Secondly, verifying all players after they register would create another obstacle between the player and games they want to play. Simply said, the player would rather join another casino where they can play straight away and where they don't need to go through the verification straight away.

Anyway, there are players who ask the casino to do the verification immediately after they register to avoid any issues in the future. I'd say it's a good approach, unfortunately some casinos will tell you that it's not possible to do the verification now and you need to wait until they ask you for it. On the other hand, it might be a signal for you, that it's probably not the casino where you want to play.