Användaren blockerade Mystake

Hej, jag skulle vilja berätta att mitt Mystake-konto har spärrats efter att ha gjort ett uttag som aldrig kommit fram, mitt konto är verifierat, pengarna som matades in på kontot var via binance, jag skulle vilja veta ett svar på varför detta har gjorts och om det redan finns en lösning som var den första transaktionen på 80 dollar

Hello,

I'm sorry but I can't tell you the reason, maybe your account is under some investigation now. I'd ask the casino. If somebody closed your account you should be told the reason.

$80 was deposited, please?

Anyway, try to ask their live chat or use this email: Support@Mystake.Com

This is a decent casino so I expect you'll get some explanation.

Let us know what you learn.

God morgon, om detta är e-postmeddelandet: support@mystake.com, jag skickade ett e-postmeddelande för 5 dagar sedan och jag har fortfarande inte fått något svar, bekräfta om e-postmeddelandet är korrekt och jag kan förklara hur jag kan begära en livechatt , Jag skulle uppskatta det

Hello,

Sadly, I thought that this email won't help you much.

Anyway, to enter the chat just click on the blue "message" symbol in the right lower corner and fill in the form to start the chat:

Let me know if you managed to get in touch with the staff, please.

Ja, jag kunde kontakta dem och berätta för dem och de sa till mig att vänta på att deras supportgrupp skulle svara mig, så jag fick vänta, tack så mycket ändå

Hello,

that's good. 

If you happen to have a problem, just come back here and let us know. I hope it will be alright. 😉

Hej, jag kontaktar dig igen för att se om du kan hjälpa mig med detta problem som fortfarande är olöst, i 6 månader har du alltid berättat för mig att ditt team kommer att verifiera mitt problem, för att ha tålamod, men det har gått 6 månader! Hur det går Jag föredrar en återbetalning av mina 20 usd

If you problem still persists even after 6 months, have you considered submitting a complaint on our website?

Jag har övervägt det, om jag lämnar in ett klagomål, hur hjälper det mitt fall?

Well, without a complaint, there is no case.

The process is quite simple, if you need help - like I believe you do now, submit a complaint here and a member of our complaint team will be assigned to it and will try to investigate the matter. If you do not submit a complaint, no actions will be taken. Kindly acknowledge that this is a forum, we're just chatting here, not solving any complaints. 🙂

Hej, jag också, mitt konto blockerades också utan anledning

Hello and thank you for your post. I have seen that you've opened a complaint here with our team, which was really wise. They will surely do their best to help you out as much they can. It is of course not entirely in their hands, as the casino needs to show up their will, I could say, to cooperate. From your complaint I can understand that no one has explained to you why actually they have blocked your account. This could be taken as not very responsible from the support, one could say, even though it is quite often a way the online casinos work whenever comes to additional checks or some kind of investigation. For now, there is unfortunately nothing much to do, just to wait for any updates from our complaint team, or even, hopefully, from the casino. If you have got any new information regarding the case, please let us know 🙏.

Hej Romi, jag ville veta om du kunde hjälpa mig, det har gått 6 månader och jag har fortfarande inte fått några uppdateringar från casinot, vad kan jag göra? Du avvisade mitt klagomål eftersom det gällde sportvadslagning. Men alla mina vinster ska ha varit lagliga. Jag förstår väl inte. Hjälp mig

Hello. I'm sorry that we had to reject your complaint. We don't have a branch dealing with sports betting yet, but I can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope they will be able to help you with your issue. Please understand that we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to competently judge all the pros and cons.

Please let us know whether you're able to find any solution to your case.