ArnN
4 år sedan
Är du säker på att du har uppfyllt kraven?
Tittade du på villkoren för kampanjen?
Vad säger de dig i online-supporten?
Automatiskt översatt:
ArnN
4 år sedan
Do you have a link to the promotion page?
ArnN
4 år sedan
Dear ArnN,
It is rather strange to hear this statement, which is completely false. We are very confused about this
We have checked all the information regarding your account № 216083249. As we can see, you made your first deposit on the 4th of August in the amount of 62 euros
1) We have found out that you don't follow all the Rules correctly in order to get the "Lucky Friday" bonus. Please, note:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account (as in your case)
- The offer cannot be used in conjunction with any other promotional or special offers
Therefore, you are not eligible to get the "Lucky Friday" bonus according to the Rules above because you've already made a withdrawal earlier and you've already got the "100% bonus on the first deposit"
2) You need to read all the Rules about the "Lucky Friday" bonus attentively, which is stated on our website: https://br.1xbet.com/br/bonus/rules/black_friday/
3) We also checked your request to our Support Service. You have already been informed that you cannot receive the "Lucky Friday" bonus, as it was concluded that you don't follow correctly all the Rules
We hope we were able to help you and explain your situation in full
ArnN
4 år sedan
Dear ArnN,
We've checked all the information which you provided to us twice. As was mentioned before, the Rules state:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account
The Security Service informed us that you made a withdrawal before making a deposit. The withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and only then you make a second deposit
Therefore, you didn't stick all the Rules correctly in order to get the "Lucky Friday" bonus
1xBet acted in accordance with the Rules, which are listed on our website in the public domain:
https://br.1xbet.com/br/bonus/rules/black_friday/
You can contact us in any time, we will be glad to assist you with any issues
1
ArnN
4 år sedan
Do you have a transcript of the conversation you had with the customer support? Then it would be easy to prove that they promised it to you.
4 år sedan
Did you meet the wagering requirements?
4 år sedan
They have responded you, I think their support team had read your report on our forum and tried to explain that for you.
ArnN
4 år sedan
Dear ArnN,
We've checked your correspondence with the Support Service. As we can see, you contacted them at the time when the withdrawal of funds was already made. They informed you that it is impossible to receive a bonus when withdrawal is made, since this fact contradicts the Rules of the "Lucky Friday" bonus
The Rule states:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account
In your case, the withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and the second deposit is made on 04.09.2020 at 05:35 PM (Brasilia Time)
You didn't follow all the Rules of the "Lucky Friday" bonus correctly, that's why you didn't get this bonus
You have made a withdrawal, therefore you are automatically excluded from receiving this bonus
Please, read and follow all the Rules correctly in order to get the "Lucky Friday" bonus:
https://br.1xbet.com/br/bonus/rules/black_friday/
1
ArnN
4 år sedan
It seems like there are 2 versions of the same story. In that case, I would suggest you to open a complaint here: https://casino.guru/complaints
1xbet has tried to explain what happened so far, I guess that they will have even the transcript of the conversation with the customer support agent.
ivanvidalr1
1 år sedan
Hello there.
Sadly, I must start with the fact that we do not deal with sports betting here. I'm really sorry for that. Thus, I have no other choice rather to comment outside of this area.
Let's start with the account closure:
Your green replies are at least vague.
My logic says that when a player asks whether it is possible to close an account via live chat, it is highly reasonable to ask for the reason. So, if say that there are lots of memories, well - what does it actually mean?
The same goes for "the website is a fraud" What did you expect the chat operator to do?
When you get to the point by saying: "I don't want to play anymore" 4 minutes later, you got a valid reply.
In most cases, the casino is not able to just close your account with one click in the system. There is usually a proper department, and you were given its email to proceed further. This is very common. I see no harm in that.
Honestly, I do not understand what you intend to say by showing the blue part of the printscreen. I mean, time stamps are different from the other printscreen, and those codes say nothing at all to me when it comes to problem gambling. I ask you kindly to explain.
Now to the bet:
Since it seems the casino explained this bet was not fully processed, may I know when exactly those 78 Reais were credited back to your casino account, please?
I mean, when did the sum leave your casino account and when was it returned? I just want to understand the time frame.
Thank you in advance!
9 månader sedan
Det här handlar inte om sport, det handlar om virtuella spel som passar in på kasinon, 1xbet-sajten är smutsig, de vill inte betala spelarna de vinner, det är ett faktum
Automatiskt översatt:
9 månader sedan
Vänligen betala mig vad 1xbet-sajten är skyldig mig 4152 reais dirty site
Automatiskt översatt:
9 månader sedan
When it comes to virtual games, what exactly are they ? What did you play ? I have spoken to a colleague and it might be possible to help you but he will look at it according to the nature of the problem.
So if you are interested you can file a complaint on this link and we will see what can be done.
Are you in ?
9 månader sedan
Problemet nu är inte ens mer vadslagning!
1xbet casino blockerade mitt konto och hävdade att jag begärde en blockering på grund av missbruk
1xbets webbplats är smutsig och skapade en chatt som hävdar att jag bad om att mitt konto skulle blockeras på grund av missbruk, så att de inte kommer att betala mig
titta på den punkt som denna 1xbet-sajt har nått
Jag är dum att se vart en webbplats kan ta vägen för att inte betala dig pengarna du tjänat
Jag har aldrig fått en begäran om blockering på grund av missbruk denna sida är smutsig 1xbet är den smutsigaste jag någonsin sett
Om 1xbets webbplats kan nå denna punkt, föreställ dig vad som inte finns bakom slotsen? Var försiktiga killar, den här sidan är kapabel till absurda saker
Titta på trycket som satts ihop av 1xbets webbplats 
Se nu att jag kontaktade supporten i utskriften nedan, och jag hade aldrig en blockeringsförfrågan på grund av missbruk
Automatiskt översatt:
9 månader sedan
In that case, it is good that you have opened a complaint and we will investigate everything in detail.
The screenshots themselves seem strange as if every sentence was written somehow differently and it was edited, but maybe I just have it wrong.
Anyway, if you didn't ask for the account to be closed due to addiction, I hope everything will be sorted out and you will get your money.
I'll keep my fingers crossed and let you know when you have something new.
9 månader sedan
1xbet casino blockerade mitt konto och hävdade att jag begärde en blockering på grund av missbruk
1xbets webbplats är smutsig och skapade en chatt som hävdar att jag bad om att mitt konto skulle blockeras på grund av missbruk, så att de inte kommer att betala mig
titta på den punkt som denna 1xbet-sajt har nått
Jag är dum att se vart en webbplats kan ta vägen för att inte betala dig pengarna du tjänat
1XBET-webbplatsen är skyldig mig 4152 reais
Jag har aldrig fått en begäran om blockering på grund av missbruk denna sida är smutsig 1xbet är den smutsigaste jag någonsin sett
Om 1xbets webbplats kan nå denna punkt, föreställ dig vad som inte finns bakom slotsen? Var försiktiga killar, den här sidan är kapabel till absurda saker
Titta på trycket som satts ihop av 1xbets webbplats
👇
Se nu att jag kontaktade supporten i utskriften nedan, och jag hade aldrig en blockeringsförfrågan på grund av missbruk
👇
Jag kontaktade också webbplatsens licensavdelning och de ombads ge mig ett svar inom 14 arbetsdagar för att analysera fallet på nytt där jag skickade bevis för att 1xbets webbplats agerade i ond tro!
Det har gått månader och jag har inte fått något svar!
Licensiering såg att 1xbet-webbplatsen var fel, och föredrog att lämna mig utan support, om Curaçao-licensen är en seriös licens?
För jag fick inte en rättvis rättegång eller något svar! Om att ompröva mina rättigheter
Sedan insåg jag att det är något fel mellan denna Curacao-licens och 1xbet-webbplatsen
👇
Ändrad av författare 9 månader sedan
Automatiskt översatt:
1
9 månader sedan
Hello there. Jaro has written to you in this thread, please read his post above.
1
9 månader sedan
Hej Jato, hur mår du?
Så det första trycket är ett montage gjort av hemsidan 1xbey ja, det kan jag garantera eftersom jag knappt kan engelska! Jag använder översättare!
Nu i den andra utskriften är det jag som pratar i chatten, jag var tvungen att använda en bildöversättare så att du kan se vad som står men jag har originalet som är på portugisiska som är mitt språk
Jag blev skadad av 1xbet-kasinot. Jag har flera bevis!
Automatiskt översatt:
9 månader sedan
Thank you very much for the follow-up!
I imagine it must be complicated to rely on the translator all the time, but don't worry. Our Complaint Team is very dedicated, so I assure you that all details will be inspected. 🙏
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