Xon Bet Casino – generell diskussion (sida 3)

Thanks for the detailed reply. I saw that you tried to open a complaint with us, and Tomas apparently sent an explanation as to why he closed it. I asked him about it, and he said that this is quite common, and that in this case, the bonus terms were applied normally. Since I don't handle complaints, I can only give my opinion, and it seems that your complaint will not be accepted by us since it has been rejected twice.

However, you wrote that you also lodged a complaint with the licensing authority, so I would be grateful if you could let me know what they said. 

Unfortunately, there was nothing more we could do on our part.

I am sorry.

Jag har stora problem med att verifiera min identitet på Xonbet, kan någon snälla hjälpa mig?

Hello, could you please help us understand what specific problems are troubling you in this casino? Maybe then we can come up with something specific, too. No need to worry; just describe the situation the best you can, and if something odd rises up, we can discuss it further.

Hej allihopa... Xon Bet online casino har stoppat mig i flera veckor. Mitt konto har verifierats. Efter min uttagsbegäran måste jag verifiera det igen, och denna verifiering avvisas eller misslyckas hela tiden. Kan någon hjälpa mig? Vad mer kan jag göra?

Does it mean that you have had some successful withdrawals from this casino before?

Sometimes, additional verification is requested when it comes to larger amounts, you know, so perhaps that is the reason.

When exactly did you verify yourself for the first time, please?

Förra veckan slutfördes verifieringsprocessen, men sedan fick jag veta att min uttagsbegäran hade misslyckats på grund av tekniska problem och att de arbetade flitigt med den. Jag begärde omedelbart ett nytt uttag (1900 euro), och plötsligt krävde de en ny verifiering. Jag hade tidigare fått två uttag (200 euro och 500 euro), som kom in på mitt konto utan problem efter två dagar. Verifiering var inte nödvändig eller begärd för dessa uttag.

Jag känner att jag blir meddragen. Vad kan jag göra?

Please wait now until your complaint is moved forward, and if you have any updates for us, please let us know.

Have you already sent everything they requested?

Ja, jag skickade allt som begärdes, nu för fjärde gången.

Jag har aldrig gjort insättningar med kortet du frågar efter. Var fick du tag i kortnumret? Jag satte in pengar från mitt Revolut-konto med mitt Visa-kort. Allt detta har verifierats. Vad är problemet? Är ni bedragare? Om detta inte löses så snart som möjligt kommer jag att tvingas leta efter andra alternativ. Jag har alltid varit väldigt nöjd med er tjänst, men nu tror jag att ni bara försöker hålla undan mina pengar. Snälla, bevisa att jag har fel.

Dölj citerad text

Xon Bet-support < support@xon.bet > skrev fre., 24 april 2026, 13:16:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Hej Katharina!

Tack för att du kontaktade kundsupporten för onlinecasinot.

Kontoverifieringen avvisades eftersom kortfotot var suddigt. Vänligen ladda upp följande dokument till verifieringssidan: bankkort, **********76, ett foto av bankkortet eller ett kontoutdrag i PDF-format som visar kortnummer och kortinnehavarens namn. Om det angivna kontoutdraget i PDF-format inte innehåller ett fält för kortuppgifter accepterar vi det fortfarande så länge kortinnehavarens namn och insättningen som gjorts med detta kort är tydligt synliga på vår webbplats.

Om du har några frågor, vänligen kontakta oss. Vi finns alltid tillgängliga för att hjälpa till.

Med vänliga hälsningar,

Lili, kasinochefen.

126778

Spela nu

Cillian

2026-04-24 15:20:07

Hej Katharina. Tack för att du går med i vår spelklubb! Jag kontaktar dig efter vårt senaste samtal. Du begärde verifiering. Ditt kortfoto, 535299**3876, avvisades på grund av suddig bild. Tyvärr kan vi inte verifiera informationen som krävs för att verifiera din betalningsmetod på grund av dålig kvalitet. Ta ett nytt foto och ladda upp det igen. Observera följande riktlinjer: Bilden måste vara skarp och de första 6 och sista 4 siffrorna i kortnumret, samt kortinnehavarens namn, måste vara tydligt läsbara. Undvik reflektioner från blixt eller lampor på kortets yta. Alla fyra hörnen på kortet måste synas på bilden. Du kan ladda upp ett nytt foto i verifieringsavsnittet i din profil. När vi har fått en tydlig bild kan vi slutföra verifieringsprocessen. Om du har några frågor är du välkommen att svara på det här meddelandet! Vi hjälper dig gärna. Ha en bra dag!

Katharina Franke

2026-04-24 19:52:25

De hade redan verifierat mitt konto; jag gjorde aldrig någon insättning hos dem med kortet jag nu ska verifiera.

Lian

2026-04-24 19:52:50

Hej, Katharina!

Lian

2026-04-24 19:52:58

Vänta ett ögonblick, jag ska kontrollera informationen.

Katharina Franke

2026-04-24 19:53:12

Mitt konto verifierades, sedan ville jag ta ut mina vinster, och det verifierades inte längre.

Lian

2026-04-24 19:54:45

Du har blivit ombedd att verifiera ditt kort 535299******3876. Eftersom ditt tidigare uppladdade foto var suddigt godkändes det inte. För att verifiera ditt kort, vänligen ladda upp ett foto av ett fysiskt kort eller ett kontoutdrag som visar kontoinnehavarens fullständiga uppgifter, BIC och namn. Om kortuppgifterna finns på olika sidor, vänligen skicka oss ett utdrag i PDF-format så att vi kan identifiera kortinnehavaren korrekt.

Katharina Franke

2026-04-24 19:54:47

Jag gjorde insättningen igen från mitt Revolut Bank-konto med mitt Visa-kort, vilket verifierades. Oavsett vad jag laddade ner accepteras det aldrig.

Katharina Franke

2026-04-24 19:56:14

För att upprepa, jag gjorde ingen insättning med kortnummer 535299******3876.

Visa citerad text

Hello, I just wanted to add that the casino support isn't here. So, we don't have a way to respond to card requests or any other information that the casino sends directly to you on the Casino Guru public forum. Those answers from the casino, on the other hand, would help your complaint more.

As was said, you need to be patient and wait for the complaint to proceed further.

I understand it's challenging, of course.

Very disappointing experience with XON Bet Casino.

Depositing money took literally 10 seconds, but withdrawing my winnings has turned into a nightmare. I won around €600 and have now been stuck in the verification process for more than a week with no real progress.

My documents were rejected multiple times despite being perfectly clear, high quality, and fully compliant with their requirements. Every time I contact support, I receive generic copy-paste responses with no concrete explanation of what is supposedly wrong.

I submitted:

passport photos;

selfies with my ID;

Skrill account proof;

Skrill transaction screenshots.

Even after carefully correcting and resubmitting everything, they continue asking me to repeat the process without properly specifying the issue.

The most frustrating part is the lack of transparency: they simply say things like "verification failed" or "security requirements" instead of clearly explaining what needs to be fixed.

At this point it feels like an endless KYC loop designed to delay withdrawals as much as possible.

Support always says "please wait 24–48 hours," but those deadlines keep passing without resolution.

I have already escalated the case publicly because this experience has seriously damaged my trust in this casino.

Be very careful before depositing here. Deposits are instant, but withdrawals appear to become a completely different story.

Hello, I see you're having trouble with verification. If the casino keeps asking you to send documents over and over again without telling you what’s wrong, then I completely understand how you feel.

However, whenever verification fails, do they ask for all the same documents, or just one specific one?

I see your complaint is already being processed, so if you continue to have trouble, our team will try to help you.

They reject my documentation second time.. now they say i didnt provide passaport photo and selfie with passaport when i literally send it! Then they ask for a proof of skrill identity and screenshot of the 20 eur deposit (thats literally stupid when anyine can make a deposit, like i cam ask a friend or a mom to deposit my account but ok) i send a print of my skrill profile where you can see my name, email, id and send a screenshot of the 20 eur transaction but on skrill the tarnsacatip doesnt display the account holder name on that transaction just say the merchant and the value, so i send them both screenshots of transaction and id profile screenshot. Already 7 days and nothing happens. I have verificated my account so many times in other casinos and never but never have seen nothing like this.. 7 days to reject 2 times and always 48 or more hours to have one reply, just feels like they deelay all the process to make plays spend their account money. This is literally a very bad casino. Im already taking prociding with Curacao where they have their license

Hello,

Thank you for your response.

I completely understand and respect the KYC process. I have verified accounts successfully on many other casinos before and never had issues like this.

Here is the timeline and explanation of what happened:

- First submission (Tuesday):

I submitted my passport photos as requested. The casino later rejected them saying the passport photos were blurry.

- Second submission (Thursday):

I carefully retook everything with much better quality and made sure all details were perfectly visible and readable.

I submitted:

• new passport photos;

• a selfie holding my passport clearly visible;

• Skrill account screenshots showing my name, ID/email;

• Skrill transaction screenshots related to the deposit.

Despite this, the verification was rejected again with generic responses saying "missing documents (passport selfie)" even though I literally uploaded the selfie with my passport.

The Skrill issue is also extremely confusing:

- Skrill displays the account information and transaction history in separate sections.

- I provided screenshots of both:

• my Skrill account/profile showing my personal information;

• and the deposit transaction.

The casino keeps repeating generic responses without specifically explaining what is allegedly wrong with the submitted files.

What concerns me most is that:

- I am cooperating fully;

- I have repeatedly re-uploaded everything requested;

- yet I continue receiving vague copy-paste responses instead of precise instructions.

Also, regarding the deposit verification:

in many casinos only the ID page is required. Even if someone hypothetically received help funding their Skrill account from a family member or friend, that does not automatically mean fraud or justify endless verification loops.

At this stage I simply want:

- a proper manual review;

- a clear explanation of what exact document is supposedly insufficient;

- and fair completion of the verification and withdrawal process.

Thank you for your assistance.

This the documentation i send to them this is to you see how on porpuse they are rejection them just to delay the 600 wur payment. They say this passport photo is blurry... and then they said with this skrill selfie and this skrill screenshots they cant verify the skrill account is mine..... so should i laugh or should i cry?

They say this passport selfie is blury.....

Im trying to sumbit here my passport selfie but i think i cant

Well, if the passport is blurry and you sent it to them again and are having trouble, then that’s something our team will have to look into. It would be good to see it, but definitely don’t post such things on a public forum to prevent your information from being misused or anything like that. Keep your personal info safe, and you’ll handle these issues with our team in a complaint where they can handle things privately so that no one but our team and you can see them.

I believe that if you’re stuck in this vicious cycle and don’t know what to do anymore, it’s frustrating. It would be for me, too. The same goes if we’re talking about a Skrill account. I know these things can sometimes cause problems, but the casino should think about that.

That’s why I recommend waiting and writing everything necessary to the resolver, and as I mentioned, our team will look into it, and I believe we’ll be able to help you. 

If there are any further updates, feel free to share them with me as well. 

I’ll keep my fingers crossed for you.🤞

Hello, thanks for reply. Today day 10 they rejected my validation for the 3 time.. at this point i dont care about my perosnal information since i send my personal documentation to a casino that is supiscious.. for the 1 rejectio they sais blury when i make a perfect photo all 2 other rejection they keep saying i dont uploaded the selfie with passaport even i do it even when i carefully do it.. this time i also take screenshots when uploading i ask the support to send me a proof that my documents were all uploaded but of course they said they cant do it... of course not we players have to do everything and wait and nothing happens.. i really dont know what to do, they dont even care.. always say the same things, never send me proof of nothing.. what is this?