2 år sedan
Om du vill diskutera något relaterat till Wisho Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Wisho Casino – generell diskussion
2 år sedan
Hej jag heter Jonny
jag har problem med wishocasino.com jag har mina pengar hos de på spelkonto, de stoppade mitt kontospel tills de verifierar mig, jag skickade allt det de behövde men ändå de kräver mer och mer vad är det för pengar jag har och var ifrån och de vill papper på allt, det är första gången jag upplever en sån situation som jag har spelat på många många casino, de kan stänga mitt konto om de vill, bara att de skickar tillbaka mina pengar
jag hoppas ni kan hjälpa mig med detta
min email som är registrerade hos wishocasino är
mvh Jonny
Ändrad av
Radka 2 år sedan
Orsak:
personal information
2
2 år sedan
Hello Jonny,
I advise you to through all communication with this casino and make sure you have already sent them all the requested documents. Asking why they need so many documents will not get you anywhere, I'm afraid. Make sure you provide all documents in the requested format. If you need further help, ask the live chat, they are there to support you. There must be some reason behind your issue, so you just have to find it out and provide a proper document.
If you still struggle I would suggest submitting a complaint.
2 år sedan
hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.
1
2 år sedan
Frankly, I can't answer your question directly, I'd say that it would depend on the whole situation. But I find it unusual.
I'm sure you ask about the reason, right? What did they tell you, please?
2 år sedan
hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.
2 år sedan
Dear Jonny,
please use this forum thread for communication, you are not supposed to answer the email notification as you do now 🙂.
I'd suggest you submit a complaint so our dedicated team can examine the situation and help you eventually.
Just click this link and proceed: https://casino.guru/complaints/create
1
2 år sedan
exakt samma problem, de gjorde detta inte ens i början. De lät mig förlora massa pengar först sen blocka dom mitt konto mitt i hela skiten. Bluff site. Borde inte få driva casino.
2 år sedan
This is fake site. Dont play on it. They ask for more and more documents even after you have proved where the money came from. They just want to keep your money.
Any person who has experince in kyc and AML know that this is not how to do this.
2 år sedan
I've already seen different casinos licensed in Estonia and I believe the KYC process was quite time-consuming. As far as I can see, most of complaints submitted against the casino were resolved so I still believe this should be a decent casino. If you have issues with them, you should consider submitting a complaint on our website. This might help you to resolve it.
2 år sedan
Hej,
jag vill bara veta om du har fått ditt pengar? Fick du anmäla de för det?
kan du svara är du snäll
michael G
2 år sedan
Hello,
I do not think so. 🙁
Just check the complaint here:
2 år sedan
Hello,
for how long have you been waiting, please? According to your complaint, I think it's due to the fact, that your account has not been verified yet.
2 år sedan
hej från den 03-06-2022
2 år sedan
inte fått mina pengar. Skickat in arbetsintyg och utdrag från mitt konto mm. Otroligt dåligt bemötande. De som att dom inte bryr sig om dom tar mina pengar. Dom har verkligen 0% intresse av att hjälpa mig. Idioter!!!!!
2
2 år sedan
i waited 2-3 days. My account is verified. The problem is that they did this after i already lost 2500 euro and then i had like 1100 euro left in my account and they just closed me out. I gave them more documents then they actually need to verify payments, source of money etc. If you are custom to gambling you know how KYC and AML is done. This is just robery.
One of the answers was like this. "Well we are based in Estonia we do as we want". Not so serious.
1
2 år sedan
Hej,
som jag förstår rätt att de har godkänd ditt uttag för pengar men de betalar inte ut dina pengar ?
2 år sedan
i waited 2-3 days. My account is verified. The problem is that they did this after i already lost 2500 euro and then i had like 1100 euro left in my account and they just closed me out. I gave them more documents then they actually need to verify payments, source of money etc. If you are custom to gambling you know how KYC and AML is done. This is just robery.
One of the answers was like this. "Well we are based in Estonia we do as we want". Not so serious.
2 år sedan
Hello,
I can see you have already submitted the complaint - good.
So what was the reason for blocking your account, please? Did you get a statement from the casino?
Share some screenshots or emails, it could be useful.
