Godnatt! Jag skapade kontot på vulkan vegas och fick ett visst belopp att ta ut. Tja, när jag skickade in mina dokument för KYC-verifiering fick jag efter några dagar ett e-postmeddelande efter att ha kontaktat dem via chatt, som informerade dem om att mitt konto var verifierat. Jag gick dit och försökte begära att mina krediter skulle dras tillbaka, men det var fortfarande "ofullständigt". Jag bestämde mig för att kontakta skötarna igen, så skötaren informerade mig om att mitt konto ännu inte var verifierat, men jag svarade att jag hade ett fel, eftersom jag redan hade fått kontobekräftelsen via e-post. Jag skickade bilden av mejlet till henne, hon gick för att titta i systemet och verifierade att mitt konto var verifierat och att min begäran om uttag skulle bekräftas inom några timmar eller dagar, ok. Ännu en dag har passerat och ingen förändring i statusen för begäran om uttag. Jag kontaktade skötaren igen, hon informerade mig igen om att mitt konto inte var verifierat ännu. men återigen informerade jag om att det hade gått 2 dagar sedan jag fick verifieringsmailet. hon sa att min kontostatus ännu inte var verifierad och att hon skulle vidarebefordra mitt ärende till ansvarig sektor och att jag skulle vänta på att ärendet skulle lösas. På kvällen kontaktade jag chatten igen, och till min förvåning informerade skötaren mig om att mitt konto ännu inte var verifierat och att mejlet jag fick var ett fel. Jag ville veta om jag kommer att kunna få kontot verifierat någon gång och om jag kommer att kunna genomföra mitt uttag.
Goodnight! I made the account at vulkan vegas and got a certain amount to withdraw. well, when submitting my documents for KYC verification, after a few days I received an email after contacting them via chat, informing them that my account was verified. I went there, trying to request the withdrawal of my credits, but it was still with "incomplete" status. I decided to contact the attendants again, so the attendant informed me that my account was not yet verified, but I replied that I had an error, as I had already received the account verification confirmation email. I sent the photo of the email to her, she went to look in the system and verified that my account was verified, and that my withdrawal request would be confirmed in a few hours or days, ok. Another day has passed and no change in the status of the withdrawal request. I contacted the attendant again, she again informed me that my account was not verified yet. but again I informed that it had been 2 days since I had received the verification email. she said that my account status was not yet verified and that she was going to forward my case to the responsible sector and that I would wait for the case to be resolved. In the evening I contacted the chat again, and to my surprise, the attendant informed me that my account was not yet verified and that the email I received was 1 error. I wanted to know if I will be able to have the account verified someday and if I will be able to carry out my withdrawal.
Boa noite! fiz a conta na vulkan vegas e consegui certa quantia para sacar. pois bem, ao enviar meus documentos para verificação KYC, após alguns dias recebi email depois de entrar em contato com eles pelo chat, informando que minha conta foi verificada. fui lá, tentar solicitar o saque dos meus créditos, porém ainda estava com status "incompleto". decidi entrar em contato novamente com os atendentes, sendo assim, a atendente me informou que minha conta ainda não estava verificada, porém respondi que tinha algum erro, pois já havia recebido o email de confirmação da verificação da conta. enviei a foto do email para ela, a mesma foi olhar no sistema e comprovou que minha conta estava verificada, e que meu pedido de levantamento estaria sendo confirmado em algumas horas ou dias, ok. mais um dia se passou e nada de alteração no status do pedido de levantamento. entrei novamente em contato com a atendente, a mesma novamente me informou que minha conta não estava verificada ainda. porem novamente informei que ja fazia 2 dias que eu tinha recebido o email de verificação. ela disse que o status da minha conta ainda não estava como verificado e que ia encaminhar meu caso para o setor responsavel e que eu aguardasse a resolução do caso. pela noite entrei em contato com o chat novamente, e para minha surpresa, o atendente me informou que minha conta ainda não estava verificada e que o email que recebi foi 1 erro. queria saber se vou conseguir ter a conta verificada algum dia e se conseguirei realizar meu levantamento.
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