Viggoslots Casino – generell diskussion (sida 6)

I put the withdrawal request on 19/10/24 and the support is useless as they even dont know what is going on. No bonus.

i just want my withdrawal its been more than 48 hours and I am looking to get my hard earned money

Thanks for the reply, we give casinos 14 days to pay out a player, so I'd say you're about halfway there. 

If support is useless, what do they tell you please? 

I would question the whole situation and try to find out what's going on and if you don't get the money by the time I mentioned, let me know and we'll try to help. 

Hej alla speljävlar.

Vill bara ge ett tips till er som inte fyllt i maxbet på spelgränser. De hade jag missat och de stog mig dyrt. Varvade mellan de båda "Mighty Wild Panther" slotsen. Rolig slot som jag hade bra flyt på i helgen. Gick från 200 upp till 9000 för att sedan gå ner till 7500. Tänkte då föra över större delen till mitt konto på Swebank men fick till svar att de ville ha ett dokument som visade att jag va ägare till kontot. Försökte fixa de men de va söndag så jag tänkte att jag måste ordna de på måndag. Tycker de är konstigt då jag gjort överföringar tidigare. När jag kom hem senare på kvällen tänkte jag kolla om turen höll i sig. Antar att jag inte är den enda som har för mig massa tricks som man tror ska göra skillnad. Själv sitter jag o trummar fort med pekfingret då jag inte vill ha autospin. De som är lurit är att på just dom slotsen så är de ljudlöst tills man trycker på volymknappen så när man pendlar mellan banorna så händer de då o då att man glömmer o sätta på den. Satt o trummade på samtidigt som jag kollade på den nya Beckfilmen. När jag tittar ner så står de insättning... Fattade inte men såg till min fasa att jag som spela 2×4:- hela helgen hade kommit åt höjningsknappen som ligger några mm till höger om spinnknappen. 9 tryck på 2×400 sen nåt extra tryck på 2×200 sen va kontot tomt. Så jäkla surt när man för en gång skull vann lite pengar. Vet att de är mitt eget fel som inte fyllt i maxbet men tycker samtidigt att ljudet ska vara på när man går in på slotsen och varför lägga knapparna så otroligt nära varandra? Man trycker ju många tusen tryck under en helg så jag antar att de hänt fler än jag. Tack för ordet!

So that's a great misfortune I would say. I don't even know what to mention about this situation because it's very sad. Unfortunately the way the slots are designed is mostly the same. The buttons are pretty much close together because they don't have much else to be in. You have to be careful, even though I know I don't have to tell you that after this experience. Too bad you lost such good money and please be careful in the next sessions. 😥

Jag begärde ett uttag på 50 € den 18:e och har inte fått en enda uppdatering sedan dess. Jag har redan tagit ut 50 € tidigare, vilket tog fyra dagar. Nu har det gått sex dagar, och jag har väntat. Jag är också KYC-verifierad, vilket är så stressigt med Viggoslots, eftersom andra liknande sajter bara tar en eller två dagar.

No information from the casino regarding the withdrawal whatsoever?

Try to check the spam folder in your email as well because sometimes these kinds of emails can end up there.

Have you contacted the casino in any way to ask for the explanation?

Inte ett enda meddelande, tyvärr. Jag hittar inget i min skräppostmapp heller. Bekräftelsen på mitt första uttag låg dock i min skräppostmapp. Jag väntar fortfarande, och supportchatten säger samma sak hela tiden: att uttaget granskas av teamet.

Please inform us on Monday if there is any movement with your withdrawal. We'll wait for the update.

Hej Romi. Tyvärr har jag fortfarande inte fått några uppdateringar. Supporten har sagt olika saker till mig i flera dagar, och sagt att mitt ärende skulle vidarebefordras till relevant team. Idag sa chatten återigen att teamet upplever en hög volym uttag.

Pengarna överfördes trots allt. Enligt min mening tog det alldeles för lång tid, och supporten är riktigt dålig.

I am glad that you finally got the money, and I understand your point here, for sure.

Perhaps it'll be better to move somewhere else? What do you think?

Jag har absolut inga klagomål; jag vann över 2000 euro med en insättning på 20 euro och tog ut det beloppet.

Hej, jag skulle vilja lämna in ett klagomål eftersom Viggoslots inte har betalat ut mina €3000 på 7 dagar nu. Men på något sätt kan jag inte hitta Viggoslots här, bara på det här forumet.

Hi, you probably can't find the casino because of regulations in your country that don't allow certain content to be displayed.

However, if we're talking about the withdrawal, you've been saying that you're waiting for a week now. I wouldn’t count the weekend and the holidays that just passed, so basically, it might not be that bad yet. But did you ask about this casino situation? Did you have to verify your account or not?

We give casinos 14 days to resolve this kind of situation, and then, if that doesn’t work, we might be able to try to help. On the other hand, I saw, casino is not communicating with us, so it can be harder to resolve something.

Hello,

I would like to file a complaint regarding my withdrawal at Viggoslots Casino.

I have been a regular player at this casino for around 3 years and have made deposits regularly without any problems. My account had already been fully verified in the past.

After requesting my withdrawal of approximately €8,000, the casino asked me to complete verification again and requested additional documents, including my bank statement in PDF format. I provided all requested documents immediately.

Despite this:

my withdrawal has now been pending for 11 days,

I keep receiving repeated automated responses,

I was asked multiple times to send the same documents again,

and I have received identical verification emails more than once.

The casino repeatedly tells me to "wait another 24–48 hours" or says that my case has been forwarded to the relevant department, but no concrete information or payment date has been provided.

Yesterday, they once again confirmed by email that my account is successfully verified and that no further action is required from me, yet the withdrawal is still pending.

I have screenshots of:

all conversations,

repeated emails,

verification confirmations,

and proof that I submitted all requested documents multiple times.

At this point, I feel that the process is being unnecessarily delayed, and I would appreciate your assistance in resolving this matter.

Kind regards

Hey, will you get your money back? I've been waiting 11 days for a payment of 8,000 euros. 😞

Have they explained the reason for asking for the documents again and again, though?

Was it perhaps due to the wrong format or quality?

Please tell us when exactly they confirmed that your account is fully verified, and if it is visible also in your casino account.

Hello,

Thank you for your response.

I would like to clarify that all requested documents were sent multiple times in PDF format and in good quality. The casino never informed me that there was any issue with the format or readability of the documents.

My account had already been verified in the past, and during this withdrawal process I received multiple emails confirming that my account was successfully verified again.

Yesterday, the casino cancelled my entire withdrawal request which was made via bank transfer. After more than 11 days of waiting, I received an email saying that the withdrawal had failed after approval because the selected payment method was supposedly not supported.

They asked me to submit the withdrawal again using another payment method. Because of this, yesterday I submitted a new withdrawal request using my credit card instead.

However, after doing so, I was once again told to wait another 48 hours.

Today is already the 12th day since this situation started, and I still have not received my winnings or any concrete timeframe for payment.

At this point, I feel exhausted and extremely stressed by the entire process, especially because I keep receiving repeated verification requests, repeated emails, and repeated delays despite fully cooperating with the casino at every step.

😪

Hello, and thank you for your update. The way I see it now, there is actually no problem with accepting the withdrawal but rather with processing the withdrawal. Well, that's on one side perhaps good news, but the matter is whether the casino currently has a working payment option for people in your country. That's certainly something the casino must manage in the first place; it's none of your business as a customer, and I agree that more than 12 days is quite a space for alternatives.

If I understand correctly, you are currently waiting for the card transaction to be processed, is that correct?

That could be the solution. Let's see how it proceeds.

Hello,

Yes, that is correct.

At the moment, I am waiting for the new withdrawal requests to be processed through the verified credit card method after the previous bank transfer withdrawals failed due to a technical issue with the payment provider.

The casino has now verified my card successfully, and support informed me that the withdrawals should be processed within 48 business hours.

I truly hope this will finally resolve the issue because this process has already been ongoing for more than 12 days and has been extremely stressful.

Thank you very much for your help and support during this situation.

Kind regards,

Julia