Hello Julia,
I know you have been through a lot with those withdrawals. What you described sounds promising and I truly hope there will be no further complications.
I mean, after more than 12 days, it's really a good time for the casino to resolve the situation.
Let me know how you are faring, please. I would like to be sure that you will receive the money.
They have until 8 PM today to process the payout. I’m curious how it’s going to turn out. I’ll let you know!
Hello,
I contacted the casino again today through live chat regarding my withdrawal.
I was informed that there is currently a delay with the payment processing and that I need to wait a few more days again.
At the moment, the withdrawal is still showing as pending in my account despite all completed verifications and previous assurances regarding the processing time.
Today is already the 14th day since I first tried to withdraw my winnings, so this situation is becoming increasingly frustrating and difficult to understand.
Kind regardS 😞😞😞
Hello, that's really bad news and I understand you are unhappy about it. With such a delay, one is not so much curious about the nature of the delay but rather craves reasonable or comforting updates.
Well, since things are not progressing very well, would you be up to lodging a complaint request? That's actually the option I have, though I noticed that few complaints were ignored by the casino.
This feature is free, so take a look at it and decide if you want to try.
https://casino.guru/complaints/create 👈
What do you think about the complaint?
Hello Radka,
Thank you very much for your support and understanding during this situation.
I decided to submit the official complaint request today because the withdrawals are still pending after 15 days, despite multiple successful verifications and following all instructions from the casino.
At the moment, I am still waiting for the new credit card withdrawals to be processed after the previous bank transfer withdrawals failed due to a technical issue on the casino/payment provider side.
I truly hope this issue can finally be resolved soon.
Thank you again for your help.
Kind regards,
Julia 😞
Hello, Julia.
I know it's hard and annoying, and I honestly hope the complaint will work. It almost looks like the casino is currently having issues sending money to regulated countries, such as Germany. I noticed that this is also the case in other casinos. So, brace yourself and be patient, please. Perhaps an idea: does this casino support crypto payouts, maybe? Because that's the easiest solution for those technically complicated situations...
Hello Radka,
I would like to provide an update regarding my case.
Today, the casino finally processed the first withdrawal of 5000 EUR. At the moment, I am waiting for the transfer to arrive in my bank account.
The second withdrawal is still pending.
Thank you again for your support and assistance throughout this process.
Kind regards,
Julia
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
