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Yeah, seems like the casino is trying to find a way out - I love the Mexican saying by the way! So, true...
But, it's not over yet đ€đđ!!
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Youâre absolutely right, itâs not over yet, so we still have some hopeâŠ
Been the season that we are at it only makes me pray for them to soften their heart and brighten their mindsâŠ
the pain that I have is that I felt violated on my "rights" as a player, however I donât really care about the money, I care to give them a lesson so they smarten up and hopefully they stop doing that kind of things to people, is just not right to fool people like that, some people play for fun others for necessity, so you never know whom you will hurt that way, honestly I play for fun and I try to play smart too, so it was really frustrating to have your "bubble bursted" thinking that you were on top of the game and after, realize you were "the game" for them⊠disgusting!
other thing I do for fun is to post a thought every day on social media and here is an example of those thoughts I posted a while ago, that I think fits in this caseâŠ
cheers!
D.
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We also aim to make the casino changes this mess of a rule into something more logical and easy to understand for players. You should, however, get some money for your troubles, since gambling is about this evil instrument. đ
Like the printscreen a lot.
Just a little side chat - I know a few rich people, and they're all kind, polite, and nice. Though many of them admitted they're so calm since they don't have to care about the money much. It's ideal, but I'd say it fits the way things work nowadays. đ€
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Radka!
You are not going to believe this:
the casino representative Nick, called me just a few days ago to tell me that they were offering $200 for my troubles but I should NOT make it public or there was not going to be a deal anymore!!
to which I answered: mmm⊠let me think about it⊠Iâll consult Casino Guru about it, then he said "but as I said if you make it public you wonât get anything", I said: "donât worry Iâll see what I can do about itâŠ" so, I wrote to Andrej but I didnât get a response so, the casino had to make it sort of public because they knew I was going to talk to you guys so, he had to write in the complaint file about the call but it was obvious that his intentions where to fool everyone again, because he dare to mention to me that if they publicly give me money for my complaint then "everybody" will ask for the same! Isnât that so wrong?? Of course I canât be selfish and accept that bribe!! They should have they score lowered by you guys this just can get other solution as he said they were not willing to change their mind period, so me neitherâŠ
unbelievable!!!âŠ
D.
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This is absolutely absurd. sunrise is saying it's going to take 20 days or more. when it doesn't take any casino withdrawal really. There's absolutely no excuse for it. even if they're overloaded. if they can't run a casino they shouldn't be running a casino 
ï»żï»ż
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Here:
pull down the menu from your profile picture then hit the choice my complaints then submit a complaint tabâŠ
sunshine slots is a rip off I hope you get your money , I didnât they stoled from me 2500 bucks⊠crooks!
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Radka!
You are not going to believe this:
the casino representative Nick, called me just a few days ago to tell me that they were offering $200 for my troubles but I should NOT make it public or there was not going to be a deal anymore!!
to which I answered: mmm⊠let me think about it⊠Iâll consult Casino Guru about it, then he said "but as I said if you make it public you wonât get anything", I said: "donât worry Iâll see what I can do about itâŠ" so, I wrote to Andrej but I didnât get a response so, the casino had to make it sort of public because they knew I was going to talk to you guys so, he had to write in the complaint file about the call but it was obvious that his intentions where to fool everyone again, because he dare to mention to me that if they publicly give me money for my complaint then "everybody" will ask for the same! Isnât that so wrong?? Of course I canât be selfish and accept that bribe!! They should have they score lowered by you guys this just can get other solution as he said they were not willing to change their mind period, so me neitherâŠ
unbelievable!!!âŠ
D.
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Hello!
Well, that is a hell of a surprise - I updated the complaint. I would assume Andrej will ask you about that soon enough.
Thanks again for your honest approach! đđ
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Hello.
If you struggle to submit one, use this direct link:
https://casino.guru/complaints
Is it working for you, please?
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I will never play there again. The last time I attempted to withdraw via bitcoin, they wouldn't since I didn't deposited with bitcoin. They just make excuses as they please.
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thats just the beginning itâs lucky as can be that you won! Sunrise has some of the stickiest slots online and the fact is they hide it well they altered there software from the original game makers Rival Betsoft etc and thereâs a lot of bootleg software going around and someone is making a fortune on this altered stuff itâs getting worse every month and Iâm surprised the game makers software I should say donât have people testing these things because if I made the software I would know that thatâs not the way it should play out I didnât make the games/ software and I can tell playing 25 cents 4 times so $1 isnât bad but even the people manipulating this software have competition because thereâs differences on the pirate copies but sundance is absolutely horrible and if you hit the stop button during a spin you will see it much better and then youâll know what Iâm talking about I have a huge list of different things that they are doing to steal or cheat players more and more then if you do finally win once in 5 or 10 tries they give you excuses not to pay out I mean itâs like they donât want anybody to ever win ? Talk about ridiculous and has anyone ever won a jackpot that on ever game they show some ridiculous amount? Vanceâs are if they make excuses about paying out any amount then how does anybody think they are going to pay 2k or 5k or a lot it times over 10k ? It ainât happening these are mostly two people companies that being run in the United States specifically New York and Nevada and the Philippines Indonesia and I can make it look like I have lots of employees etc male and female that work in finance or customer service, IT Vip Hosts etc and I text you all this different info guess what itâs just me lol and itâs always one number or they are offline we are being swindled I know one person who is claiming to be six different people itâs hysterical I can do it as well as everybody else ka ching !! if I open one Iâll get all the players because mine will be the only 100 % honest and fair one ! Be careful itâs nasty out there
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Iâve played sunrise at least 100 times and never got a rose brown on text but as I said on my other posts most of these places online are just two people doing it out of their house and when someone calls in on the toll free line they are picking up a phone thatâs at least 70 years old and in other countries they donât upgrade because they can be living in a hut and the servers can be anywhere where the governments allow it I mean we are all being fooled and lied too by these casinos and ripped off open one yourself and see how cheap and easy it is and you can be as big as you want to just come up with 40 names at random or make up up a new one every time itâs a joke but yet we play and they arenât forcing us so whoâs worse? The player or the casino ? I only play to help a writer and publisher that are coming out with a book for players describing what they are doing and educate the player and if you read it you most likely wonât ever play online again !!! Itâs worse then you can imagine but it wonât last and in the end if thereâs two or three honest ones then they will get all the business and the honest ones will be mentioned if I canât find any wrong in what they are doing and as of right now itâs not looking good đłđ€·đŒââïžđą
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I will never play there again. The last time I attempted to withdraw via bitcoin, they wouldn't since I didn't deposited with bitcoin. They just make excuses as they please.
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Generally speaking, that's a standard procedure in a casino. You can withdraw only using the same method as you used for the deposit. Only in cases when this isn't possible the casino should offer you another option.
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Except a few months before I was paid by btc and deposited my $ by cc.
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What Daniel described is the most common situation. From time to time, exceptions are possible, of course. đ
It depends on the circumstances, I'd say.
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You are absolutely correct and I stand behind your comments 100% best to you âïžđ
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I imagine the waiting is exhausting, be assured the Team is working on it. To be precise all open complaints submitted against this group of casinos are the subject of further debates which we hope will advise the casino to apply changes to the current state of things.
Please give it some time đ
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Hello Radka!
I have a question:
If i have a complaint undergoing can I still file a new complaint for an other casino? Or do i need to wait until my last complaint resolves ?
regards!
D.
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