Hello, my account was banned for "duplicate account" reasons. My partner created an account because they liked the site, and we were both playing from an iPad. We both wanted to take advantage of the promotion where you get 40 free spins. I won $40 from that, but in order to withdraw the winnings, I had to make a deposit. I made the deposit, and then my account got banned for duplicate accounts. They took the money from my account, didn’t reply to any of my messages, and ignored me for 5 days. I tried to contact them, but got no answer. My deposited money was deleted and transferred to their own account. I also tried contacting customer support through the website, but they didn’t care either — I waited 50–70 minutes for someone to join the chat, and then they just closed the conversation saying it wasn’t their responsibility.
Snatch Casino – generell diskussion (sida 22)
Let’s hope for that but I don’t think so. Even their live chat stopped responding. I think you will have many cases like that.
If so, I will try to talk to my colleagues about whether it would be good to have some warning on our site.
But we'll see how it turns out. 🙂
Jag tycker fortfarande att det är synd att, trots kasinots uppenbara bedrägliga utbetalningar, recensionen här säger "Inga spelare klagar alls eller bara en mycket liten mängd spelarvinster undanhållna i förhållande till storleken på kasinot." Varför gör du inget åt det? Det finns 20 fall och över 30 personer har klagat sedan den här vidriga bedragargruppen köpte kasinot för fyra veckor eller så sedan...!
That's nice but try to see that the casino has 0 unresolved complaints, maybe you will know why we still have it on the page. Players shouldn't give in to waiting, pressure and playing with money out of frustration and go through with the whole process. If the casino does nothing and does not resolve, it will get black points and the safety index will be lowered.
De har en påstådd leverantörsbegäran öppen för bara 100 €, men jag kommer att betala av det i princip om dessa äckliga hundar fortfarande betalar ut spelare. Du bör under inga omständigheter sätta in med dessa clowner i kasinogruppen igen; tyvärr kommer du förmodligen aldrig se pengarna.
Jag har aldrig upplevt så mycket fusk förut; Mist-Rabidi-gruppen med sina alltför långa 5 veckors utbetalningar är ännu mer ansedda.
Hej.
I går verkar det som att casinot betalade ut ett pris på €395 000 på "big bass"-sloten. Det skickade ett mail till alla spelare. 😄
An update from me. They completed the "checking" and asked for the KYC even if i completed one in the past. If I manage to get my money I will update you.
At least something has moved forward. Sometimes casinos do additional verification, so I hope everything will be fine.
I will wait for further developments. 😉
Den stackars spelaren kommer förmodligen aldrig att se sina pengar...om det ens hände 😅
Dont need to be rude. Here is the photo of the email. Instead you could have said lets hope she will manage to get her money 🤷♀️
SE UPP, DE BETALAR INTE.
De håller dina vinster, när du spelar och har väntande uttag fortsätter spelen att krascha, det tar veckor att samla in uttagen.
Första klassens brottslingar!!!!
Hello, I guess you would be interested in this thread. Could you please let us know how long you have been waiting so far? According to what others have been saying, the casino pays eventually. I hope it is positive and still valid.
I wasn't referring to you; I was responding to someone else. The casino is trying to rip off a lot of customers and not pay them out. I hope you get your money. But this person, who won several hundred thousand euros, will probably never get his money back because they're scammers!
Finally they completed the KYC and got my winnings. Really slow processes in this casino so I wouldn’t recommend it.No updates in my emails or my messages only one representative helped me and opened the ticket. Let's hope in the future they fix that. And really stupid that they replied to the complaint on the last day so they will not get the bad review. They managed to lose players with this method.
I hope they will give the money to all the players.
That is really great news! Thank you for the update.
If you'd like to rate this casino, you can do so by writing your review over here. It helps others to better understand how casinos work when players do so, you know.
Efter att den påstådda "leverantörsförfrågan" behandlades (märkligt nog under de senaste timmarna här, då casinot hade en chans att svara), har verifieringsprocessen nu pågått i ytterligare en vecka. Det finns bara två foton, och de där bedrägliga, perversa clownerna på casinot drar ut på det igen för att trakassera mig.
Snälla, gör ALDRIG insättningar här, gott folk! Ni kommer att bli lurade, lurade och lurade, och ni kommer troligtvis aldrig få tillbaka era pengar! Detta casino MÅSTE nedgraderas!
I hope you don't mind me adding the link to your complaint here, because it, in my opinion, serves a very cool description af the events... 🙁
https://casino.guru/snatch-casino-player-s-deposit-is-delayed 👈
If the casino repeatedly claims to be reviewing something or communicating with other providers, it is very difficult to prove they are just stalling; however, documenting these claims with date stamps feels akin to witnessing torture.
Jag väntar fortfarande på "leverantörsförfrågan"
Jag har lämnat in ett klagomål här.
Tack för informationen
Som sagt, det gick igenom för mig, men var beredd på att verifieringsprocessen kan ta en evighet efteråt. Som jag redan nämnt har det gått över en vecka nu, och ingenting har hänt. Utbetalningarna är återigen pausade under tiden.
Det här clowncasinot är värsta sortens skräp. Jag hoppas att vi fortfarande får se våra pengar.
Men den här gången är det inte längre en leverantörsförfrågan (vilket ändå aldrig existerade, casinot lurar bara sina kunder).
Nu är det verifieringsprocessen som går igenom casinot, och det tar så lång tid igen. 32-33 dagar har gått för en ynka utbetalning på €100 😀
You're right on point, and I think keeping the complaints accessible here on the forum could potentially prevent others from going through the same hell.
The worst part, both from my side and from many of my colleagues' opinions, is that we basically know that those companies are going to pay eventually, but it is necessary to submit the complaint and play the stalling game to the end!
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