Slotuna Casino – generell diskussion (sida 6)

i've been waiting for half a month only got 1 withdraw,

after this they asked for verification and when i send the pdf they keep rejecting for no reason,

what is going on with this casino

Jag spelade här i det här kasinot... det första gjordes normalt på 4 dagar med en ledig dag. sedan vann jag och satte en till på uttag 2 gånger för 250 euro. 04/05/2025.. fortfarande inget uttag. i chatten står det samma sak pengar kommer om 3-5 dagar. men det har gått mer än det borde. och de säger samma sak varje dag. vad man ska göra. hjälp

det finns fortfarande inga pengar!!!

Have you tried to contact them and ask what the reason is, perhaps?

Maybe the quality should be the cause? 🤔

It really must be frustrating to wait this long, and our complaint team will get to your complaint soon so we can intervene in your case.

Was there any update by now, perhaps?

Jag skriver till dem varje dag.. och de skriver samma sak.. varje dag att pengarna kommer.. i slutändan kommer de aldrig.. fullständigt nonsens

Nej, pengarna togs inte ut

Do you write to the live chat or by email?

I am asking because most of the time live chat is not aware of what is going on with withdrawals, actually. 🤔

både i chatt och på mail, i chatt skriver de samma sak, de svarar inte på mail alls

Joala (Slotuna)

15 Apr 2025, 17:04 EEST

Dear Aleksandrs,

Thank you for contacting our Customer Support team. 

We have reviewed your withdrawal request, and it appears that there is a delay in processing on the payment provider's side. We understand the importance of timely withdrawals and sincerely apologize for any inconvenience this may have caused. Please rest assured that this is nothing to worry about, and your withdrawal is completely safe.

Our team is actively working to expedite the process and ensure that your withdrawal is processed as swiftly as possible. We kindly ask for your continued patience during this time. Your understanding is greatly appreciated as we strive to provide you with the best service possible.

Thank you for your continued support and trust.

If you have additional questions, please feel free to contact us via email support@Slotuna.com or via Live Chat.

Yours sincerely,

Customer service

det är vad de skriver i mailet, samma sak som i chatten!!!

i have, but they dont answer on emails.

So, hopefully, they will be able to sort that out soon. Otherwise our complaint team will intervene when the time comes.

I understand. Let our complaint team investigate the matter then. Your complaint resolver will soon contact them.

Jag väntade i en vecka på betalning på 3x500 euro. De accepterade allt på en gång och det kom nästa dag, men jag fick inte hela beloppet. De drog av ungefär 50 euro för vem vet vad. Nu väntar jag ytterligare en vecka, samma 3x500 euro och fortfarande ingenting.

Jag har redan kommenterat detta casino i förväg och jag har inga problem med tillförlitligheten hos casinot. Det enda jag kan kritisera är förseningen av pengaöverföringen på 14 dagar från Brasilien till Brasilien, vilket kan minskas för vissa VIP-medlemmar.

Was it perhaps some kind of a fee? Have you asked the support, or is there anything mentioned in their terms?

It is quite a long wait, for sure.

If you like, include it in your user review together with your whole experience.

What do you say?

Slotuna Jag har väntat på två uttag i veckor sedan den 22 juni och hittills fortfarande ingenting

Is there any explanation about the delay of your payments from the casino, though?

Is your account fully verified there?