3 månader sedan
Om du vill diskutera något relaterat till Slott Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Slott Casino – generell diskussion
3 månader sedan
slott.com drivs enligt lagarna i Curacao, jag är redan självutesluten med dess regulator CEG, men kasinot vägrar att återbetala mig de belopp jag satt in, även om jag förklarade att de inte gjorde KYC eller en verifiering av min medlens identitet eller ursprung. Och de lät mig sätta in mer än €6000 utan någon form av problem eller verifiering. Deras anställda här i Portugal är så förvirrade och vana vid de andra kasinon där de arbetade, att de per e-post sa åt mig att utesluta mig själv från Kahnawake Gaming Commission... men Slott.coms licens är från CEG... Jag behövde förtydligande från någon i företaget såg jag att casinot är förknippat med NeoGroup, R2DPartners, Leon Bet och Twin. Jag är en tvångsmässig högriskspelare, och jag fick återfall på grund av en annons jag såg för R2DPartners Slott casino på LinkedIn... Jag skulle vilja att någon från företaget tar kontakt med mig för att hjälpa mig.
kontakta mig för att hjälpa mig. Jag är självutesluten för problemspelande på CEG-licensen och Antillephone, jag har blivit avstängd från alla kasinon på Curaçao... självutesluten på alla kasinon i gruppen och nationellt av SRIJ.
Och jag har en fråga, om Slott regleras av CEG, varför skickade du ett KGC självuteslutningsformulär till en spelare som redan är självutesluten från båda?
Automatiskt översatt:
3 månader sedan
Our complaint team will surely look deeper into things and hopefully soon resolve this issue. We'll wait for the outcome.
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I hope this could help as well.
2 månader sedan
What is going on with Slott Casino??? The Portuguese website is a mess! I see 3 regulators on the page!
Check what says in their terms! It says they are licensed by Antillephone.. but the website displays the CEG live seal.
You can check the terms here:
https://slott.com/pt-pt/terms
You can download the hole document in:
https://slott3.gcdn.online/UUKJASJD/files/terms/Slott-TermsAndConditions-pt_pt.pdf
All the informations on Slott website are a mess! Kahnawake Gaming Commision exclusion form, saying they are regulated by Antillephone NV on their terms and condition.. responding by email saying that LEON is a legal Casino... what is going on here?!
They also say in the terms on paragraph 2.4 that after registering an account the player as to complete verification and do KYC, by sending a photo of his documents, which wasn't even made!
"2.4. After registering an account the player has to complete the verification procedure. The player needs to send a scanned copy or a color digital photo of the official document that confirms identity. Such documents could be:
National ID card;
Passport;
Driving license."
I demand the total refund from this Casino who doesn't know what they are doing here in Portugal.. Slott is licensed by CEG, KGC or Antillephone?! Sending the wrong regulator exclusion form is very bad.. it seems that they are very confused, it's not normal for the Portuguese Slott Website to have 3 regulators!
2 månader sedan
Hello,
Perhaps it has something to do with the new Curacao law - shifting the old system of providing licenses.
Gaming Curacao has stopped supporting player's disputes for the same reason.
For instance, many casinos are temporarily unlicensed due to the complaicated process. I know it will sound stupid, but did you ask the casino about that?
2 månader sedan
Kasinot säger att det är ordentligt reglerat av CEG... men ändå har de skickat KGC-uteslutningsformulär och på vissa ställen på sidan säger de att de är reglerade av Antillephone! Vilken röra! Kasinot verkar vara i en existentiell kris! Det värsta är att ingen ens svarar mig... klagomålet jag öppnade här på CasinoGuru har inte heller gått igenom än. Kan någon granska ärendet och ringa en casinorepresentant?
Automatiskt översatt:
2 månader sedan
I imagine this is quite confusing, yet as I mentioned, the situation with licenses is pretty messy in general.
What is more important now, however, is your complaint, because it si focused on a specific concern—your withdrawal. At this moment, it is your turn to update the complaint thread so follow this link, please 👈
Update the complaint every time needed, and keep track of it.
Once all related information is gathered, the specialists will reach out to the casino, if necessary.
It seems you are not very familiar with the complait process, hence, allow me to provide the basics for you.
Here is what the process looks like:
Step 1: Player fills out a complaint form and submits it.
Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.
Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.
Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.
Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.
Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.
Further important details are in guide focused on the complaint process 👈
Feel free to browse it anytime you like.
We'll be here if you need something, of course
