Skycrown Casino – generell diskussion (sida 7)

Vad hände med andras uttag? Jag har fått utbetalningarna sedan dess och det har inte heller varit några problem.

I really don’t know why they just keep telling me it’s a first come first in with the withdrawls so I just have to wait I have heaps of small transactions like they told me and the longest one is since the 13/11/25 it’s bullcrap even the other day it said one of them were approved but it went back to my casino acc not my bank I don’t understand it

I am just scrolling here and seen some feedbacks that helps me a lot, thank you so much guys🙂

My conversation right now

This was my convo with them right now

I find this hard to believe mate please look at my replies

I was just looking at it. It's a standard response from the casino, but it's not okay with me that it's taking a month.

What I've seen is that the casino was already contacted by our team, and I'd like them to get involved as soon as possible, clarify the whole situation, and pay you the money.

I don't know how long we'll have to wait for that, but I hope it won't be too long.

Awesome thanks hopefully it doesn’t take to long for them to contact the casino and get back to me as Xmas is close

I’m level 8 on the vip program with sky crown and my vip manager won’t acknowledge my messages on any platform it’s ridiculous and then the casino has the hide not to pay me out either after jumping through all there hoops and reverting my kyc and all I’m still waiting and it’s been a month as I stated before I’ve had a withdrawal sitting there since the 13/11/25 for 7500

You're welcome.

I've commented on your situation, and for now it seems there's nothing more to say.

I'll be happy if it turns out positively.

I’ve been waiting a month for payment of 7500 and have another 13500 in other withdrawls pending as well but they won’t pay me out

Skycrown has closed my account and confiscated my winnings of $7,000AUD and accused me of fraud. They have accused me of forging my documents which I haven't. All documents are legitimate documents and bank statements with my information and all documents were previously verified by them. In my casino account my documents were already accepted and account verified. Then as soon as I try to withdraw they reject every document and photo. They even accused me of editing my selfie holding my licence! I've asked for proof of the so called fraud that was committed but they won't provide me with further info or proof, I'm guessing cos they are lying cos there is no fraud.

I sent my first withdrawal request on Sep 17th and then a further 5 times each of which were cancelled my Skycrown. All documentation and statements and selfies are original documents showing proof of all transactions and identity.. I have done nothing fraudulent whatsoever and I had a 100% verified account and have proven my identity over and over again and now they closed my account so I can't login anymore. I'm absolutely devastated to be falsely accused of this crap. For 10years I've played and all verification documents accepted successfully and withdrawn over 50kAUD with other casinos without any issues until I used Skycrown Casino.

Hi, if this is the case and you don't know what to do next, I would recommend opening a complaint with us.

Our team will look into it and try to investigate the whole situation. 

If you have already been verified and after winning, the casino rejected all your documents and accused you of forgery, I don't quite understand the logic behind it. 

However, as I mentioned, it would be good for our team to look into it.

Are you in? 

If so, the link to the complaint is here.

Thanks heaps for your reply Jaro. I submitted a complaint regarding this on your site previously and after speaking with Skycrown, and without even discussing it with me, my complaint was closed and account was banned. I still have no idea what happened or what Skycrown said or even why I wasn't given the chance to talk about the matter. No discussion or explanation! Just banned from this site just like on Skycrown website. Still no answers and accused or doing something to my documents which I never did.

Please help?

Okay, could you please send me a link to the complaint you submitted to us? I will try to look into it and explain it, or discuss it with our team if you have already submitted it and it has been rejected.

I agree, however, we entrust OUR hard earned money in the hope of a lucky win. Once we make a deposit, it is not the Casino's money until it is lost. Do you agree?

But many (probably all) consider our deposit as their money, we pay their wages, bank transfer fees, I.T maintenance, support staff etc. Until our money is lost it is technically NOT the Casino's, but they play God with our winnings and often change their terms and conditions to hinder and/or evade their responsibility to pay out on genuine wins.

I decided to give Skycrown one last go, l was contacted by my V.I.P. manager Eva, who convinced me things were going to get better.

I withdrew a couple of smaller wins, but then l got another excuse why they shouldn't have to pay out.

Get this! A deposit of $30, no bonuses, just a straight play, then when l won several hundred dollars, told l hadn't wagered enough. I explained i was not on the bonus system, but informed that they just changed the terms and conditions and refused to pay me, so l deactivated my account and closed it for good. They have a legal team that regularly review the terms and conditions, whereas changes to benefit said casino can be added at any given time. This excuse was not published the day prior and l had been paid out prior only playing a few dollars before collecting. Morally this is a deceptive tactic for revenue grabbing, something that is catching on with Casinos who have ventured outside the Licensing Regulations that they once observed.

Be aware and check regularly to check the License. Once they go outside of the regular Licensing regulations we are pretty much helpless.

Good luck

Hi,

You have the right to request proof of any fraud allegations they have made. While l actually doubt they will, it is a defaming accusation they cannot prove as they do not have any access to any country's government's internal data to validate such a claim. A complete bluff, but it would almost be impossible to expect they would dare comply with such a request, they would leave themselves open for courts such as the Haag for example that take on the more outrageous cases.

When a simple screen shot prior was suffice, now PDF or live camera shots are required. Skycrown tried that on me so sent PDF and live photo shots and a signed letter of authenticity from Internal Affairs which was not disputed.

However, l never got the last withdrawal approximately August or September last year, just automated replies. My V.I.P. manager left Skycrown, she was no longer willing to sell her soul as such and l suspect got repremanded for helping me (between the lines) so that convinced me that there is way more to this story and events since their coming out of the Liecense they held previously.

I suggest you check, as they are not bound by the rules now, which they opted out of in early January 2025.

Well, I believe that everyone should put their hard-earned money into the casino only if it is to have a good time and pay for this hobby, as I could call it. Only if a player can afford it, of course. And not see online gambling as a way of making money, right?

And as soon as you decide to put the money in the casino, you have to play under their terms, of course. If you play fairly, the casino has to play fairly as well and pay the winnings, always.

May I ask, though, what they meant by saying that you haven't wagered your deposit enough? How much are the wagering requirements on the deposits there?

We could help with such an issue, though, if you needed us to, because if they really changed the terms just recently, perhaps we could talk it over.

Hi, to clarify your comment. I only put a small amount in as that is all l want to lose unless l am flush. I never rely on a win, l expect to lose.

However, l made my deposit of $30 and started playing as normal. I won't take any bonus offers as the wagering can be around 30x, and l like having the choice of what slots l want to play, whereas the bonus option usually let's you play for example, Pragmatic games. There isn't anything in the terms and conditions where a standard deposit must be wagered, l just played a few different slots and honestly just one a few rounds of free spins. About the fourth slot l played l got two retrievers and got a 30 cent bet up to $740 total balance and decided to withdraw $600 and play out the rest at a slightly higher bet.

My balance was 100% withdrawable as usual.

They simply decided they would be difficult once again and l had had enough of their nilkshit excuses.

They refused an amount of $300 and when l enquired the reason, they wanted me to produce an old paysafe receipt in hand from months prior, and when l did, they then asked me to show the same ID l had verified my account with three weeks prior. So l sent in hand my passport, drivers license, birth certificate, clear as day, then this went on for week before they got sick of me. I had previously reported them for dragging out replies and hoping l would go away, they complied. I had a fairly long break away, but my VIP manager convinced me to give one last shot, they hadn't changed, they just refused every withdrawl, and even with my legal background could do no more as they are mo longer affiliated with the gaming licensing standards, so l will not go on a site that doesn't renew their license as it gives clear intent on not honoring the morals rules of a casino and there isn't a single thing an outsider can do as they are no longer governed by standards.

I will find another site one day that is reputable, but in no hurry to fight a losing battle

Because l had won a battle over a year ago, l with hand on heart, 100% obeyed all terms and conditions, never even thought of cheating (pretty hard when l Don have a clue about technology) but it only takes one person on the wrong day to decide they are having a bad day and then make a genuine and rightful withdrawl and plays God and purposely go out of their way to be difficult because l have a legal background. We have every right to ask the reason for refusal, especially when you know you have followed the rules of the house. I am not going to humor anyone by pleading to a Casino to be honest and professional , and have the courtesy to explain why they don't follow protocol yet we are expected to be polite while they fulfill their agenda to reach targets to be rewarded the money that they took at the expense of a probably genuinely nice person. And still we hope that it will be accepted, when they have already made up there minds. I have had a few chats online, and they go through staff like candy, the ones who lose sleep because they have morals leave after a few months. It's the staff who have been there a long time that sleep like a baby while buying a new designer hand bag.

It is what it is