Does it mean that, at the same time, the casino is verifying your documents and also asking you for documents you have provided?
Have you ever been told what seems to be wrong with a specific document? I would love to understand this messy situation from the casino's perspective.
What about your gaming activity? Do you bet on sports or play casino games? I'm trying to find out whether the complaint can be a reasonable step.
One month verifying documents is tragic. No one has informed me; they only tell me that they are waiting for the relevant department. There cannot be anything wrong with the documents because I have played at several other companies with the same documents and only here do I have a problem. As for my activity as a player, although I don't see why you ask, I played both casino games and placed bets.
And finally, I don't see the point in talking to you. I've been chatting for a month and getting nowhere. I just wrote here so that other users can see where they are putting their money and be careful with companies that do not have a license.
So Radka wrote to you mainly to see if it would be possible to help you with verification. And that's why she was talking about betting and asking if you play casino games or bet on sports because sports are not in our expertise and we can't help you with that.
However, if you played slots, you could file a complaint, because we give casinos 14 days to sort out everything they need to even if it's KYC related. But if you don't need it then it's fine.
It's also sad that they didn't tell you any reason why your documents weren't accepted, and it shouldn't be that way, to have them check everything for so long and push it to the right department seems pretty presumptuous to me.
So if you need help, get in touch and if not have a nice day.
Good afternoon, can someone tell me how to solve the problem of payment from the Rybet casino, the point is the following: I made a deposit, after some time of the game I won and ordered a payment of $ 400 on 05/15/2024, after which the casino requested my documents and I sent them all to them, they requested different ones several times, I have been waiting for almost 4 months, I can’t solve the issue through the chat, they keep saying that there is an audit going on...... 4 months. Can someone tell me through whom I can contact to solve my problem?
Hi, in this case I would recommend you to file a complaint. 4 months would be too much for me and we would try to help you. I'm not saying it has to be a happy ending, but at the very least we'll try. You haven't learned anything about verification or withdrawal in that time ?
Here is a link where you can lodge a complaint.
Are you in?
Hej! Varje gång samma svar: "Dokument behandlas av säkerhetstjänsten dagligen utan lediga dagar." Nedan kommer jag att bifoga den sista korrespondensen med dem i telegram, om detta strider mot vissa regler, så är det bara att ta bort det! Jag satsade främst på sportevenemang, men jag spelade också lite slots! Jag förstår att du främst sysslar med casinofrågor och inte sportspel, men du kanske kan hjälpa till med något
korrespondens 
Hmm, that would be an inadequate answer for me when the situation has been going on for so long. You're one of the few who know that we don't do much sports betting, and if you've played slots, then there might be some hope at the end of the tunnel.
I'm curious what our team will find out, and if you find out something you can share it with us on the forum.
I'll keep my fingers crossed for you. 🤞
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
