RTbet Casino – generell diskussion (sida 6)

https://kasinokingit.com/rtbet-casino/ here you can find the 200% bonus and bonuscode.

And in rtbet front page they say welcome bonus 100%. I didnt get either

They should at least offer some other bonus that is available to you now when you have deposited money to your account.

Do they offer anything, or nothing at all?

Unfortunately, we are not able to do much in such cases, as it is completely up to them if they give a bonus to their players or not. But, of course, whenever they advertise it, they should give it or state clearly to whom it is available and to whom not.

De annonserar en bonus, men jag fick ingen bonus trots att jag skulle ha nöjt mig med den vanliga bonusen, men det skulle de inte ge mig heller.

I understand, and it is good that you write about it here so also others learn about their behavior.

What do you reckon now, though? Will you still play there even after all this?

Getting to the point.

you can deposit 50k but if are limited to 1000-2300 a day 24 timer and 10k to 23k limit a month. So pretty much 10 day and if you don’t keep playing they drop your vip stats from 5 to 4 and lower your limits. I won 30k I’m now on my 2nd month of waiting just to withdrawal the remaining 7k of my 30k. After I put in 40k once I finish this crap closing this account. Bonus are useless 30x roll over. Don’t play here it’s just stupid. You deposit and won’t see your money for 1-2 months later

Hello, unfortunately almost every casino has some kind of limits and I would say they could be higher but I have seen many that have 500 per day. So what you write is not the worst at all. Especially if you say you're only waiting for 7k.

As for bonuses, do you think 30x wagering is bad? I'm going to say that the trend today is more like 40-50x, so this would be quite ok, even though I personally wouldn't play with bonuses because they are limiting in my opinion.

Anyway, I see that you have already decided how it will be when you have everything and I think you can best evaluate what is suitable for you. 

Anyway, be sure to let me know if you managed to withdraw the last money. 🙂

De sa att kontot inte kunde stängas och att jag skulle kontakta dem från och med onsdag och att de skulle återbetala mig på måndag! Och på måndag debiterade de mig 605 euro och stängde mitt konto utan att jag kunde få mina pengar! Jag har alla deras e-postadresser på bild.

So, do I understand correctly that you asked them to close your account, but they didn't pay the remaining balance to you?

May I also ask what reason you wrote to them for closing the account, please?

It is actually really different if you write to the casino that you'd like to close the account because you don't want to play, or you write that it is due to some gambling issues, you know.

If you just don't want to play, they will try to keep you as long as possible, but if there is the gambling problem mentioned, they should take care of the account right away, close it, and pay you the money.

Jag har sagt åt dem i två dagar att stänga kontot eftersom jag slösar bort pengar och tid, och de har fortfarande inte gjort det!! Snälla, jag vill att mitt konto ska stängas.

May I ask if it is due to some gambling issues, perhaps?

Have you told them clearly why you request the closure, please?

It is a very important thing to do, you know, because if you just tell them that you don't want to play because you waste money and time, they are unable to understand the issue clearly. 🤷‍♀️

Hej, igår satte jag in 100 euro med bonusen, men jag avbröt bonusen eftersom jag insåg att ingen på rtbet kunde ta ut den, och jag använde den inte. Jag vill ha tillbaka mina 100 euro, och de ger mig bara problem, de säger att jag måste satsa mina riktiga pengar. Finns det något sätt att lösa detta eller har de tyvärr lurat mig rakt upp i ansiktet?

Do you by any chance mean that you need to wager your deposit?

It is nothing unusual that online casinos have this kind of rule due to the AML policy, actually.

I made a withdrawal request for $300 on RTBet on May 25th and their own t & c 6.15 "Deposits are work through by the financial department within 3 business days after the request was made" Its has been 13 days, 10 of which are business days. I am repeatedly given the same scripted messages by support about delays and there are many withdrawals to process. Hard to believe there have been a huge wave of withdrawal requests that have extended the timeframe by 3x. But it is irrelevant since its their own t & c that set out the timeframe and they are responsible to uphold that just as I am. If I breached a term I would 100% be penalized accordingly for doing so. Ive attempted to verify my account which they will not let me do stating it is not necessary however this will be another delay I am sure once they request all of this information. Bottom line is its been 2 weeks for a small $300 withdrawal and I just want my money and I need help because I cannot get it from them.

The casino has informed you that the verification is not needed by email, or is it stated in your account, perhaps?

Also, have they explained to you what is holding them up to pay, or is it only due to the withdrawal overload, as you said?

It really is a long time of waiting, really, so you have done the right thing to submit your complaint here where our team can intervene in this case. Hopefully soon we'll learn more.

Yes I requested to initiate the KYC process because I didnt want them to delay it any further and I was told by support verification it is not needed at this time. I am almost certain this is another delay tactic and if the financial department finally acknowledges my withdrawal that they will then request KYC documents which will be another delay for god knows how long.

They tell me its a delay with the financial department, some say its because of the number or withdrawal requests, some say its an unexplained delay but they will escalate it which never happens. One even replied saying withdrawals take 3 business days after the request and it was already the 5th day. I ask for an estimated time and they say it impossible to say but dont worry your money is safe, just wait a bit longer.They are all over the place, and by the 68 complaints I see plus the poor reviews, the majority of them face the same challenges. Clearly this is their normal behaviour and has nothing to do with the amount of withdrawal request.

This was just today after 16 days waiting now, again, very soon but cannot say when and no verification needed.

Thank you for your reply,

Chris

Thank you for all the information provided.

Our complaint team will investigate the matter, and soon we'll learn more. The main thing now is to see if the casino will communicate with us regarding your case. We'll do everything possible to solve your case.

I hope so, I still email them every day and they continue to reply, most recently was 36 hours ago and they said

"We're excited to let you know that your case has been forwarded for priority handling. We truly appreciate your understanding and apologize for any inconvenience this may have caused. 

You can feel confident that your withdrawal will be reviewed in the shortest time possible, and we’ll keep you updated with any progress as soon as we have it!"

Ive been told my withdrawal will be escalated at least 5 times now and its now been 17 days and I continue to get the same run around. I cant believe this treatment for $300. Im so frustrated and just want to be treated fairly. Stellar Ltd. has a lot of casinos under their brand and they really need to be held accountable for this type of behaviour.

Well, I surely wouldn't call it priority handling, though, as they wrote. Right?

I'm keeping my fingers crossed for you. 🤞

Keep informing us about any updates, please.

The website always lags and kicks you out of the game. They have technical issues, so I don’t recommend playing there."

Hmm, usually in such cases I think casinos recommend to check if everything is OK with your internet, clear cookies or similar things. 

Have you contacted them based on this and that this is happening to you? Have you noticed this with different games from one provider or multiple providers?