RTbet Casino – generell diskussion (sida 7)

All games

i think they should provide website

Not sure I follow, what website should they provide, please?

I find it highly unlikely that all games, regardless of the game provider, would behave in the same way. Have you tried Jaro's wise suggestions, please?

God morgon

Jag skulle också vilja lämna in ett klagomål men jag kan inte hitta casinot.

RTbet.com casino är en del av rabidi NV-gruppen (Rabona, Posido, Malina, Robocat). De har redan stängt kontot utan någon anledning och sedan bett om kontosaldot på 28 000 CZK. Jag skickade mina bankuppgifter men fick inget svar. För en vecka sedan fick jag ett mejl med frågan om jag hade fått pengarna. Ingenting har kommit än. Det har gått mer än 14 dagar.

Jag skulle vilja lämna in ett klagomål och begära en snar utbetalning av beloppet. Jag vet av egen erfarenhet att det fungerar genom er.

Tack så mycket

I can see that you were able to file a complaint, and it's waiting to be reviewed soon by one of our first responders. Please stay patient.

If you have any issue finding any of the casinos in our database, try to use a VPN, if possible.

May I ask, though, why they closed your account in the first place?

De sa inte varför... kanske lösenordet angavs fel upprepade gånger... men jag tror att de kommer att skicka pengarna.

Hej, vi skulle kunna spekulera här, men sanningen är att det finns en större chans att situationen kommer att klargöras inom ramen för klagomålet. Jag förstår att en sådan upplevelse är obehaglig och våra kollegor kommer verkligen att försöka klargöra händelseförloppet och lösa situationen rättvist.

Jag hoppas att jag kan lugna dig genom att säga att enligt vår information betalar casinot normalt sett ut. Men det blev lite komplicerat i den här situationen.

A withdrawal request was submitted on May 23. The stated 3 business day processing period has passed, however the withdrawal is still marked as processing. Support and VIP support have been polite, but so far I have only received general delay explanations without a concrete payout timeframe.

Hi, yes, that’s the bonus you get from the casino, and often it’s just a matter of being patient if there’s nothing the casino requires of you. Is this your first withdrawal from the casino? Which payment method did you choose?

Dear Jaroslav,

No, this is not my first withdrawal, and I did not play with any bonus. I have been playing at the casino for more than 1.5 years as a VIP player, and I requested my withdrawal via bank transfer on May 23.

The issue I am currently experiencing is that the withdrawal is still under review, even though the stated processing time has already passed. So far, I have only received general explanations about increased workload in the finance department, without any concrete timeframe for the payment.

Thank you for your help.

So if you’ve received money from them in the past, I wouldn’t worry. The delay might be exactly due to what they told you, even though I know that’s not exactly what players want to hear since it’s such a vague explanation.

I’d like to add that we give casinos 14 days to pay out the player, and if that doesn’t happen, we can try to help if you’re interested.

So, can you hold out a little longer?

Thank you very much for your response and for your help.

I understand the situation, and I will wait for the next update for now.

I really appreciate your assistance.