Royspins Casino – generell diskussion (sida 5)

Den 27 februari satte jag in 91 euro med Mastercard på Royspins Casino och pengarna har inte krediterats förrän idag. För några dagar sedan fick jag ett meddelande om att transaktionen inte kunde lokaliseras och transaktionen gick förlorad. Även om min bank informerade mig om att pengarna accepterades den 29 februari, och jag fick det skriftligt och vidarebefordrade det till Royspins.

Jag tycker inte att detta kasino är ansedd eller pålitlig!!!

Mitt klagomål har varit hos Casino Guru i en vecka och ingenting har hänt.

Sorry to hear about your situation. I can see in your complaint, that our team is already working on it, and unfortunately they are not able to do much, as they have their hands tied. I hope the casino will be able to solve this issue, in order to keep their safety index high. Please keep us informed about any updates from the casinos side. I will keep my fingers crossed, and you will get your money back as soon as possible.🤞

Withdraw 2 lots of money into my litecoin account first one being $300, money was processed but still hasn’t hit my crypto wallet, second lot was $1400 through same withdraw and still hasn’t hit my crypto wallet yet either, customer support have told me the financial team are looking into it with no further update for hours.

Hello,

Does not sound convenient. Any recent progress, maybe?

Any chance to check at least the wallets IDs? However, I imagine the casino should provide the opportunity to do so.

Anyway, I'd say we need to give them some time, without an official explanation, it's hard to guess what comes next.

Keep us posted, please!

Thanks you

Hi, what specifically are you thanking for? Gambling at this casino? Do you like it here? 😉

Help me for the service

😄😃

What specifically do you need help with. What service? Could you describe it more? 🙂

I was initially excited to try this casino because of the fast verification process and a great selection of games. However, things took a turn when I requested a withdrawal, and the security team canceled it without any clear explanation. After that, I asked for my account to be permanently closed due to gambling problems, but instead of receiving proper support, I was given a vague response saying that "this is under investigation by the relevant department."

It’s disappointing, to say the least. How can they have such a high score here when their gambling settings are clearly lacking, and they don’t seem to take gambling problems seriously? I’m left feeling frustrated and with no clear resolution.

Should i Open a complaint? They own me 800$

PS:

Account fully verified, no bonus redeemed, played with real cash all the time.

In such cases, I have also encountered that your account will not be closed until the withdrawal is resolved. I would definitely try to find out why this happened first and if they don't give you an answer, then I would go ahead and file a complaint. Maybe the fact that there was an investigation going on was directly related to the withdrawal and not to the fact that you wanted to close the account. 

But if you don't know how to proceed, you can certainly use our services.

I got one email from security asking me for a bank account for a deposit. i have provided them that, since no reply, I'm waiting the 5 days it should take the wire transfer to arrive to my bank account. after that time is going to be a complaint as is the reasonable thing to do , right?

Sure. We're here for you. Just don't forget that our complaint team needs to wait 14 full days before they can intervene.

Keep us updated, please.

Thanks. I got one email this morning from them. The funds are on the way, should arrive in the next 4 to 5 business days.

Hi.

Another complicated withdrawal, I see. Well, hoping for the best and quick solution. 4 to 5 days sounds definitely better than nothing. Could be quicker though...

Hej,

Jag registrerade mig hos kasinot fredagen den 21 mars 2025 och verifierades framgångsrikt. Med lite tur kunde jag vinna €4 000 och ta ut det i fyra €1 000-betalningar. Min betalningsmetod var helt verifierad. Alla uttag gjordes till mitt kreditkort. Dessa bekräftades också av kasinot inom kort. Beloppen har dock inte kommit in. I livechatt säger de till mig att de kommer att återkomma till mig, men detta händer aldrig. Kasinot annonserar utbetalningar inom några minuter. Men varför hålls mina pengar tillbaka? Livesupport och e-postsupport kan inte ge mig någon information och fortsätter att skjuta upp mig tills någon hör av sig. Men det gör ingen.

Jag spelade utan bonus och bara online blackjack på Evolution.

Jag har en dålig känsla!

Snälla hjälp mig.

Hej,

Jag registrerade mig hos kasinot fredagen den 21 mars 2025 och verifierades framgångsrikt. Med lite tur kunde jag vinna €4 000 och ta ut det i fyra €1 000-betalningar. Min betalningsmetod var helt verifierad. Alla uttag gjordes till mitt kreditkort. Dessa bekräftades också av kasinot inom kort. Beloppen har dock inte kommit in. I livechatt säger de till mig att de kommer att återkomma till mig, men detta händer aldrig. Kasinot annonserar utbetalningar inom några minuter. Men varför hålls mina pengar tillbaka? Livesupport och e-postsupport kan inte ge mig någon information och fortsätter att skjuta upp mig tills någon hör av sig. Men det gör ingen.

Jag spelade utan bonus och bara online blackjack på Evolution.

Jag har en dålig känsla!

Snälla hjälp mig. Är det någon som har erfarenhet av detta casino?

Hello,

just recently I was in touch with another player who says that by being a VIP player, all channels to get in touch are solely limited to the VIP manager, who is always away. I hope you are not in a similar situation.

In my opinion, you should try to calm down; however, it has been just a few days so if I may be honest, I think it is too early to stress out. All were, in fact, initiated on Friday and Saturday.

Hej, tack för ditt svar. Jag undrar bara vad som ska kollas. Annars gick utbetalningarna alltid igenom direkt. Jag håller dig uppdaterad...

Maybe they need to check your game play. It surely would be better if they informed you about it, of course.

We will wait for another information from you here.