It's not strange, considering what I've read in reviews and experiences with this casino, that I'm not the only one with this problem. I can't say much about the rejected payments, as it just said "rejected." Or declined
Jag har aldrig sett något liknande i mitt liv. Jag satte in en bonus på 50 € med 5x insats och vad kan man tro? Man spelar med riktiga pengar, men pengarna krediteras inte till saldot, vilket innebär att man måste förlora 250 € för att låsa upp de 50 €. Jag har aldrig sett en större bluff sedan jag var spelare. Detta är oacceptabelt. 
Is there anything about all this written in the terms of that bonus, please?
Have you asked the support if it is right, and what did they tell you?
Jag fick en bonuskod på 50 euro, men när det kom till spelandet... jag spelade med mina riktiga pengar för att få ut bonuspengarna... men när jag spelade och vann... gav det mig inte vinsterna från mina riktiga pengar... det vill säga... man måste förlora 250 euro för att få ut de 50 euron... det är en ren bluff.
Jag har aldrig sett något liknande i mitt liv. Jag satte in en bonus på 50 € med 5x insats och vad kan man tro? Man spelar med riktiga pengar, men pengarna krediteras inte till saldot, vilket innebär att man måste förlora 250 € för att låsa upp de 50 €. Jag har aldrig sett en större bluff sedan jag var spelare. Detta är oacceptabelt.
Det är sant, samma sak hände mig... det är en bluff.
Jag fick en bonuskod på 50 euro, men när det kom till spelandet... jag spelade med mina riktiga pengar för att få ut bonuspengarna... men när jag spelade och vann... gav det mig inte vinsterna från mina riktiga pengar... det vill säga... man måste förlora 250 euro för att få ut de 50 euron... det är en ren bluff.
May I ask if it was a deposit or no-deposit bonus, please?
It should all be written in the terms of each bonus regarding the wagering and maximum withdrawal as well, actually.
Have you tried to get in touch with the support to get some explanation, at least?
Om du ens får en bonus är det här casinot fullt av lögner och snuskiga trick! De tar bara 0 riktiga pengar... de är alla bedragare... och Casino Guru ligger bakom dessa usla gangsters!
Unfortunately, we are unable to do much if the issue is regarding bonuses this casino offers, you know. Only they can decide whether and what kind of bonus they would give to their players. Especially if it is a no-deposit bonus. You have to think about it as bonus = gift.
We believe, though, that they surely should stay behind the terms and stick to those if they published them on their website. Don't get me wrong.
A few weeks ago I filed a complaint that my page shows an error and I cannot make withdrawals or deposits. I was waiting for the email but they never sent it to me. I need to withdraw the money from my account.
ID: 1304459
I had the same issue as the other players, contacted Support regarding this. It has been 3 weeks, no answer. I have played with real money, but no winnings were credited. Further, you CANT deactivate any active bonuses on your account. So you are forced to wager it, even if you don't want to. As I wanted to withdraw, the verification was simple and fast, but my withdrawal took 4+ weeks to be credited to my bank account. This is unacceptable.
That doesn't sound like a good experience at all to me. To wait for that long must be exhausting.
Do you still play there, though?
I gave them one last chance after that withdrawal disaster, but the bonus issues came up. So no, I am absolutely blocking it. That is not really safe nor player-friendly at all. Other casinos would literally get fined for this kind of practice. Also can not understand why they are ranked here so high; they are really not playing by the rules.
Well, the thing is that they pay even if with some delays, you know. So that is why their safety index is stable.
If you look at the user reviews, though, you will see that players are not really happy.
That is why we keep it separately, and we have the safety index, which you can read more about by clicking on "Safety index explained," and then we have real experiences from users written in the reviews from them.
Anyway though, I understand that you don't don'twant to play there anymore after those experiences of yours, of course. Who would? 🤷♀️
Hello if you want chat to work. You have to type talk to human
or write talk to person
after putting in your email, than they send you to a agent in chat
Type
talk to human
in Chat and they will send you an agent human
Usually live chat agents don't know much about withdrawals, so that is why they told you that, you know. It is really handled by another team, so they have no clue what is happening.
May I ask if you checked your email together with the spam folder, please?
It may happen that such emails go there sometimes.
Is your account fully verified at this casino, and have you had any successful withdrawals there before?
Alright then. It's good that you have submitted your complaint here. Our team will investigate the whole matter.
It is not good at all if the casino doesn't inform you what is actually going on and just rejects your withdrawals without any information. Of course you get worried and frustrated then.
How long have you been plying at this casino for, by the way?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
