My account is verified and support said everythig is good with my account when they check and they said they will intervene in 24 hours 12 days ago. I have screenshots for everything and they can check my cha with support
Verified
In that case, submit your complaint, and our team will try to get in touch with the casino to find out what the issue is.
What do you say?
I submit my complaint 20 times no one is fixing problem, i just want my money and i will never come back on this casino
Okay, so where are you filing your complaint? I didn't see you try any with us.
With their support and they said it will be solved latest tomorrow 5 days ago and nothing they are liars 
Well, if nothing is resolved, you can file a complaint with us at this link.
Feel free to let us know if you decide to do so.
Innan jag gjorde en insättning på Roostake Casino pratade jag med en representant som berättade att minimumbeloppet var 1 Pol. Jag satte in 39 Pol och de krediterade det aldrig till mitt konto, och dessutom har de inte ens löst problemet.
Hi, that's unfortunate. How long has it been since the money was credited to your account? Have you tried contacting the payment provider you used to make the deposit to see if everything went through correctly? Has the casino said anything to you?
Jag har inte fått några betalningar från ROOSTAKE sedan december 2025. Jag har skickat e-postmeddelanden men inga har besvarats. Till och med webbplatsens supportchatt har försvunnit. Det är ett fruktansvärt casino; gör inte insättningar, du kommer att förlora dina pengar.
Can you tell me if the casino told you in December or sometime after that why they’re rejecting your withdrawals? One of the withdrawals in the screenshot exceeds the amount you’re allowed to withdraw, so it makes sense that it was rejected. On the other hand, there’s probably something else going on here. Did you play with any bonuses based on the amounts you have there? If so, did you meet the requirements? Have you had at least some communication with the casino?
Som jag sa har jag inte fått något svar från casinot. När chatten fungerade svarade en bot och sa alltid samma sak. Nu säger du att ett av uttagen översteg gränsen, men så är det inte. Uttaget sker via kryptovaluta, och dess värde fluktuerar dagligen, så kryptovalutans värde måste matchas med webbplatsens valuta. Det är därför det ibland visas några cent mer eller mindre, men det är irrelevant. Poängen är att 24 timmar går, och uttaget avvisas automatiskt. Och det är inte bara jag; som du redan har insett händer det alla spelare. Och du, som Casino Guru, är skyldig till att marknadsföra bedrägliga casinon.
I’d like to start by saying that we don’t promote casinos; we simply provide information about them.
I definitely wouldn’t consider a safety index of 6.8 to be promotion, and of course, it often has to be shown if a casino is doing something wrong based on players’ experiences.
Another thing is that you had an open complaint that you stopped responding to. I don’t really understand why, because then you can’t complain that the casino has the safety index it does, when in fact it’s mainly thanks to complaints that the safety index can go down.
So I don’t know if I should recommend the same thing again. I’d probably just say that you can try to reopen it, but since the casino hasn’t paid you for several months now, I’m not sure if it can be resolved.
I’d like to start by saying that we don’t promote casinos; we simply provide information about them.
I definitely wouldn’t consider a safety index of 6.8 to be promotion, and of course, it often has to be shown if a casino is doing something wrong based on players’ experiences.
Another thing is that you had an open complaint that you stopped responding to. I don’t really understand why, because then you can’t complain that the casino has the safety index it does, when in fact it’s mainly thanks to complaints that the safety index can go down.
So I don’t know if I should recommend the same thing again. I’d probably just say that you can try to reopen it, but since the casino hasn’t paid you for several months now, I’m not sure if it can be resolved.
Varför skulle jag lämna in ett klagomål om de alltid ber om lite bevis och ingenting någonsin kommer ut av det? De löser aldrig någons problem. Jag delar bara detta så att andra inte faller för detta bedrägliga casino som bara är bra för penningtvätt. Ytterligare bevis på att detta casino är värdelöst är att de inte har svarat på användarklagomål på den här webbplatsen på nio månader. 
Well, you already had it set up. You have to realize that complaints are the best indicator of how a casino operates. If we’re on your side and the casino doesn’t resolve the issue, it gets black points. If you stop responding to complaints and it closes, then the casino won’t face any consequences. That’s why I’m writing this to you.
Well, you already had it set up. You have to realize that complaints are the best indicator of how a casino operates. If we’re on your side and the casino doesn’t resolve the issue, it gets black points. If you stop responding to complaints and it closes, then the casino won’t face any consequences. That’s why I’m writing this to you.
Jag bryr mig inte om de sänker mitt betyg här, det kommer inte att ge mig pengarna tillbaka.
Or, on the other hand, abandoning the complaint makes it like the casino will get away with it. It also ensures that the money won't come, which is truly a matter worth pursuing.
I'm sorry it ended like this, and fare you well. I hope you won't encounter any problems whatsoever.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
