Ritzo Casino – generell diskussion

Om du vill diskutera något relaterat till Ritzo Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hej

Jag har problem med att identifiera mitt konto och det låter mig inte göra ett uttag.

Hi, the procedure is always that unless the player verifies successfully, he will not be able to withdraw the money until then. 

So let's get this straight. What's your verification problem? The casino doesn't accept any documents or what is going on? 

Could you describe it for me, please? 

Det största problemet är att han inte har svarat på mejl på 3 dagar.

Och till en början, när jag verifierade genom appen, accepterade den inte elräkningen jag skickade för att verifiera adresserna.

Sure I understand, maybe the KYC department is not working over the weekend so I would wait until you hear from them at the beginning of next week. 

As for the document, is there an explanation why it was not accepted or not? 

Så småningom accepterades handlingarna, men de bad mig om andra ytterligare dokument.

Det verkar göra positiva framsteg.

Jag väntar de kommande 2 dagarna med att berätta.

Tack

So it makes me happy when it makes positive progress. I will wait in this case also for what you will let me know and I hope you will verify with additional documents without any problems. 

If anything I will be here.

Idag skickade de mig ett e-postmeddelande för lyckad verifiering.

Jag har gjort ett uttag på 400 euro som väntar och de informerade mig om att det brukar godkännas inom 24 timmar. Jag väntar.

Tack så mycket, jag kommer att hålla dig uppdaterad om utvecklingen.

Excellent, now just wait when it will be approved. I hope soon. 

I'm awaiting positive news.🙂

Bäste Jaro, Ritso Casino behandlade mina uttag och gjorde en bankinsättning. Pengarna dök upp direkt.

Tack så mycket för din tid.

You don't have to thank me, I'm glad you shared your situation with me and other players. 

Also, congratulations for having the money with you relatively quickly and so do you think you'll still be here when it's all finally sorted out or not? 🙂

Nai jaro är precis som du säger!

So, do well and if something comes up, feel free to write again.

Hi! Has anyone played again ritzo.com? I have submitted documentation to get approval to withdraw money. It has been 24 hours and no response yet. Anyone have experience?

What information do you have in your account regarding the verification, please?

Hi everyone, has anyone else experienced having their funds confiscated after winning with real money? If so, what was the outcome? I'd appreciate any insights on how it was resolved.

Best regards

Battista Falconi

Hi, feel free to tell me more about the situation. Why did the casino take your money when you were only playing with real money? Did they say anything specific? 

They sent me this email

Dear Customer,

 

Hope you are well!

 

We regret to inform you that we have confiscated 93374.28 EUR from your current account balance as per our max win policy.

 

Terms and conditions:

 

The maximum withdrawal amount is €3,500 for players who have made five or fewer deposits, regardless of their use of the welcome bonus.

 

Please find our terms and conditions here

 

Thank you very much for providing all your required documents.

Be assured that we will process your pending withdrawal of 1500 EUR, and we have left the remaining 2000 EUR in the account 🙂 

 

Thank you for understanding!

 

Kind Regards

Casino Support

I don't see this limit as entirely fair. I know that some casinos have such rules, but personally, I find it sad that they take all your money away just because you managed to win. So if you deposited, say, 3 x 10k, you would still only be able to withdraw 3,500? 

It's good that you opened a complaint, and we'll see what can be done.

Honestly, I don't understand how this is even possible. I've been playing at various casinos for years and I've never had a single problem (thankfully). I could understand if this happened with a bonus balance, but with a real money balance, it’s just not right.

​If I'm not allowed to win more than €3,500, why do they let me place €2,000 bets? They should limit the betting amount if there's a maximum win cap of €3,500. I’m speechless. I’ve opened an official complaint and I just hope it gets resolved for the best. I’m an honest working man; that money would change my life (€93,374.28 euro)