Power Casino – generell diskussion (sida 3)

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Hello,

I read your complaints and I really think you should know how things work by the time now.

Please feel free to submit another complaint so our team can investigate the matter again.

As far as I understand you've gambled a portion of your deposit away already? Is it correct?

In any case, do not try to play with the deposit. If the casino promised you the refund I'm sure it does not count money lost.

Hi,

well, if you gambled your money away you can hardly blame the casino. Do you have an active balance of 500 in your casino account or not, please?

Hello,

It strongly depends on how and when you asked for the self-exclusion. Frankly, it all has its rules.

I'm sure our complaint team will take good care, don't worry.

At the moment, Kristina is waiting for your reply concerning your self-exclusion request, please.

You may answer here.

LÄS VÄL MITT KRAV STÄNGDE IDAG UTAN ATT HA INGENTING, SÄTT INTE PENGAR PÅ DETTA KASINO FÖR ATT DE LUCKAR MÄNNISKOR!!!

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LÄGG INTE PENGAR PÅ DET HÄR KASINOT, DE BLIR MÄNNISKOR!

UPPMÄRKSAMHET!! POWERCASINO BETALAR INTE DEN VANLIGA VINSTERN PÅ 3 600,00 AUD:

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ALLA kasinon där du betalar ut en gång låter dig bara förlora efteråt, det finns inget undantag, efter en utbetalning stöter du på ingenting i varje spel

Hello Nemokid,

I'm sorry that the casino's staff acted the way they did.

We made our point clear:

"The player from Italy is dissatisfied with the withdrawal process. The player was contacted by the casino and told that their winnings had been canceled as they had registered from a restricted country. The country wasn't listed as restricted and the player was able to register, deposit and play without issue. The casino would not reconsider its position and we found this to be against our fair gambling codex, so the complaint was closed as 'unresolved'."

Hence casino was awarded black points for being unfair.

Hej, jag kan hjälpa dig om du vill.

Hello,

I checked your complaints and I must say I found a wide range of issues as well as a wide range of casino's overall scores.

Anyway, in general, asking the self-exclusion in a casino with a questionable reputation can be tricky as well as complaining that you had not won anything in a casino with a score of about 2 points.

I'm sorry you lost your money, maybe you can ask each casino you like to play in, how much time they need for blocking an account via live chat.

Just an idea.

Please share the result of your complaint with the authority - thank you.

I can just tell you that Kristina is amazing coworker and we could barely imagine working without her. She's a crucial part of the team when it comes to dealing with new complaints, sorting them and forwarding to other team members. It doesn't mean she can't do a mistake, but generally speaking, she's very good in her job.

I can't comment on the evidence you provided.

But when it comes to the waiting time for account disclosure based on the self-exclusion request, we always accept 1-3 business days. It has nothing to do with any member of the team. This is the standard practice.

We discussed the practice numerous times. The conclusion is simple. The casino should close the account within a reasonable period of time. I looked at the rejected complaint. Of course, it would be nice to contact the live customer support and get it closed within a few minutes. It actually works this way in some casinos.

On the other hand, when you look at the casino's terms and conditions, they explicitly say that the live chat agent is unable to close the account and it needs to be done via the e-mail address.

This tells me that the account wasn't closed simply because the agents don't have this option and not because the agent would fail to do their job correctly.

Hej, jag har en fråga varför power casino-sajten inte fungerar för mig?

Hej, kan du ta en skärmdump av vilken casinosajt du ser och ladda upp den här? Din kasinowebbplats kan blockera din internetleverantör. Jag tror att Power Casino accepterar spelare från Tjeckien, men det har ingen licens i Tjeckien, så det är möjligt att vissa internetleverantörer blockerar dem.

Jag har testat det nu och det fungerar inte för mig heller. Jag skulle behöva använda ett VPN för att komma åt sidan.

Sidan fungerar uppenbarligen inte.

och försökte gå under andra länders vpn - resultatet är detsamma

Hello,

I can access the site even without any VPN app running at the moment:

Can you try it again, please? It could be some technical problem on our end back then.

God kväll (power casino 7.beat / cs)

Jag ville fråga om någon vet varför power casino-sajten är nere från och med idag. "Jag spelade fortfarande där igår och sidan finns inte idag" Tack för dina svar

Vacker morgon

om du är Andysek annat än andysek08 🙂, jag vidarebefordrar Daniels svar, det är fortfarande relevant:

"Hej, kan du ta en skärmdump av vad du ser på casinosidan och ladda upp den här? Det är möjligt att casinots hemsida blockeras av din internetleverantör. Jag tror att Power Casino accepterar spelare från Tjeckien men har inte en licens i Tjeckien, så det är möjligt att vissa internetleverantörer blockerar dem.

Jag har testat det nu och det fungerar inte för mig heller. Jag skulle behöva använda ett VPN för att komma åt sidan.

"

Vi fick precis reda på att det verkligen finns ett problem och vi undersöker situationen på casinot. Jag meddelar dig.