1 år sedan
Om du vill diskutera något relaterat till Pokerdom Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Pokerdom Casino – generell diskussion
1 år sedan
I do not advise anyone. I am trying to withdraw funds, they blocked my account. Scams
1 år sedan
That sounds serious.
Have you been told a reason for that?
Usually, in such cases, there is something that makes the casino think that account closure is the correct option.🤔
I checked the complaint and the problem seems to be your country of residence or the passport.
Care to explain further, please?
You wrote "Although I have passports of several countries and live in different countries. I told them I can provide the passport of the country in the jurisdiction, but they are not interested."
So, which country did you register as your country of residence, and which passport did you provide per KYC?
Maybe there is an explanation after all.
1 år sedan
I am currently in Israel and have provided them with an Israeli passport. Their rules do not state that I cannot register an account from the territory of Israel. Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country. A normal casino could at least return the money to the client, and not just block the account along with the funds. They also don't respond to emails. There is no feedback. Does this sound like normal customer service?
1 år sedan
Där finns deras svar:
Ditt konto är blockerat på grundval av projektets villkor 3.1.3.
3.1.3. Du är medborgare i följande länder eller jurisdiktioner: USA, Ukraina, de tillfälligt ockuperade områdena i Donetsk- och Luhansk-regionerna i Ukraina och Krimhalvön, Storbritannien, Iran, Nordkorea, Somalia, Syrien och någon av de juridiskt associerade territorier med dessa länder. Personer som bor eller befinner sig i dessa länder får inte öppna ett konto eller sätta in pengar på webbplatsen. Vi kan göra ändringar och tillägg till listan över sådana länder utan föregående meddelande. Du är ensam ansvarig för att kontrollera listan i tid.
Var är Israel?
Automatiskt översatt:
1 år sedan
I am currently in Israel and have provided them with an Israeli passport. Their rules do not state that I cannot register an account from the territory of Israel. Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country. A normal casino could at least return the money to the client, and not just block the account along with the funds. They also don't respond to emails. There is no feedback. Does this sound like normal customer service?
1 år sedan
Hello there.
I understand your feelings. That's why I believe the complaint will help us uncover the whole story and suggest a fair solution.
1 år sedan
Där finns deras svar:
Ditt konto är blockerat på grundval av projektets villkor 3.1.3.
3.1.3. Du är medborgare i följande länder eller jurisdiktioner: USA, Ukraina, de tillfälligt ockuperade områdena i Donetsk- och Luhansk-regionerna i Ukraina och Krimhalvön, Storbritannien, Iran, Nordkorea, Somalia, Syrien och någon av de juridiskt associerade territorier med dessa länder. Personer som bor eller befinner sig i dessa länder får inte öppna ett konto eller sätta in pengar på webbplatsen. Vi kan göra ändringar och tillägg till listan över sådana länder utan föregående meddelande. Du är ensam ansvarig för att kontrollera listan i tid.
Var är Israel?
Automatiskt översatt:
1 år sedan
Israel is obviously missing.
This makes me think the casino somehow applied "any of the legally associated territories with these countries.." instead. Just a guess.
As you said yourself: "Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country."
To me, it sounds more likely as the reason for such an issue. I would simply provide the Israeli passport without further offers.
Well, let's see what the complaint brings us!
1 år sedan
Oh, what is there to think? They just found an excuse to steal the money. If you search on the Internet, there are a lot of reviews about such cases in this casino. Apparently they still pay for advertising to many sites.
1 år sedan
I understand your approach. Sadly all those factors you mentioned lately are not entirely a kind of aspect we can somehow affect.
We are not one of those sites, so I can't comment on such advertisements.
I believe that the complaint was a good step, let's see what the casino will present. 🤞
1 år sedan
They just said that I couldn't play from Israel either. Although it is not specified in their rules. Fraudsters.
1 år sedan
That is suspicious, at least.
Please make sure to update your complaint. This is an important statement, and Nick should be notified. 🤔
1 år sedan
How to update?
1 år sedan
By accessing your complaint.
The first variant is through your profile:
Just click on your username here in the conversation and view the profile, then open the tab called "complaints"
Or you can simply open your account by clicking your avatar in the upper right corner:
This link here will get you there instantly:
https://casino.guru/pokerdom-casino-the-player-s-account-got-blocked-1
4 dagar sedan
Hej! Jag kan inte logga in på mitt konto, det står att det är blockerat.
De skickade inget e-postmeddelande till mig som förklarade orsaken till blockeringen.
Sajtsupporten svarar inte, de svarar inte heller på mejl. Jag förstår inte alls
anledning till blockering. Jag satte pengar på uttag och kontot spärrades.
Jag har inte brutit mot någonting. Det finns $376 på kontot
Automatiskt översatt:
4 dagar sedan
Hi, I'm sorry about this situation you find yourself in. I see that the casino gave you no reason, which is a pity because we don't have much to catch this way.
Anyway, did you play here with any bonus?
It's good that you filed a complaint when you don't know what happened. Our team will try to help you and find out what was wrong.
That's why we'll have to be patient now.
