I have also a problem with these bookmaker, I have a bonus of 165 euro and i play I activated a bonus of 165 euros which I played on the casino I had 1 euros left. Obviously I am going to deposit money I have deposited 550 euros, I tried to play they dont let me play and explained me that 550 euros are for bonus amount not my own deposit. I can not withdraw the amout and i can not play.
I deposited multiple times with this casino and was fully verified..I got a 10 pound bonus which stated that your max win from it to withdraw could be 5x that so 50 pounds.. with other providers once the required bonus requirements have vdb reached out c would revert your balance to the 50 so I presume this had happened.. the casino then let me wager what I thought was my money up to a point where I withdrew 800.
This is where the problems start.. they messages asking for picture of deposit card which I comply.. then I get a mail saying
We hope this email finds you well!
We are contacting you today because we would like to inform you that according to the rules of the promotion, you can withdraw 5x the bonus amount, which in your case is 50 GBP. Also please note that the withdrawal will not be successful unless you verify every card you used for deposit.
If you have any further questions or inquiries, please, feel free to contact us anytime via email or Live Chat. We are more than happy to assist you.
Have a nice day!
So instead of reverting the bonus to 50 and letting me carry on they have let me build up a balance that is essentially useless due to the fact I can never withdraw it..it seemingly never becomes my money.
Is this practice right.. it feels deceitful
Edit: having spoken up live chat they have said it is not their responsibility to do that I should have been aware and realised even though my balance said more and I could play with it only 50 of it would ever be mine.. surely the easy thing is to implement a system which once the bonus is over reverts you to your max win from that.. they you can play and earn more
Hi, I think your situation you described is quite on the edge. However, I would recommend that you start a complaint where our team will look into everything and try to help if possible.
As for the bonus, it's a shame it turned out this way. It would be nice if it was somehow addressed, but apparently it's not.
So if you file a complaint we'll see what can be done.
I have also a problem with these bookmaker, I have a bonus of 165 euro and i play I activated a bonus of 165 euros which I played on the casino I had 1 euros left. Obviously I am going to deposit money I have deposited 550 euros, I tried to play they dont let me play and explained me that 550 euros are for bonus amount not my own deposit. I can not withdraw the amout and i can not play.
Hey. Does that mean you see the deposit you made as a bonus balance ? Did you try to contact support to see if there was an error or why it happened ?
Anyway, I see that you have filed a complaint so we will see what our team can resolve as well. I strongly believe that everything will be resolved eventually.
If you have any news, let me know.
Pure gambling mafia. 3 deposits in a row. Best game over 1600 spins and many bonus buys. How works this casino? I don't know but please help me with report this casino to Curacao Gambling Control. They don't wanna send me a complete game history on my email. In every casino I must unlucky? Tell me. 😉 Please still telling me about trully rtp/rng. Hehehe.
Im osrry i didnt see your message,
In fact, yes I had left 1 euro of bonus in my account then I deposited an amount of 550 euros it was explained to me that since my bonus was not entirely consumed and that I deposited an amount, this same amount will be considered a bonus and rules are imposed on me for withdrawal playing over 3 matches for example and this is not normal
To answer your question, yes I contacted support and they explained this rule to me.
164 x 8 = 1312 dead spins.
50 x 8 = 400 winning spins
Pragmatic Play (sweet bonanza, gates of olympus 1000, hot fiesta) thank You. Amazing sessions. (;
Im osrry i didnt see your message,
In fact, yes I had left 1 euro of bonus in my account then I deposited an amount of 550 euros it was explained to me that since my bonus was not entirely consumed and that I deposited an amount, this same amount will be considered a bonus and rules are imposed on me for withdrawal playing over 3 matches for example and this is not normal
To answer your question, yes I contacted support and they explained this rule to me.
Hey, it's okay, better to answer late than never.
As for your problem, it doesn't seem logical to me, although I understand what the casino told you. Wasn't it possible to cancel the bonus before you deposited?
Anyway, in this case you will probably be more cautious when you deposit in a casino where you have not yet fulfilled the bonus conditions and ask the chat if your deposit will count towards the bonus or not.
Nevertheless, I have seen that Matej has taken your complaint and contacted the casino, where he will wait for a reply and comment. I sincerely hope that your matter will be resolved and everything will turn out well. If you have any further updates please do not hesitate to let me know.
164 x 8 = 1312 dead spins.
50 x 8 = 400 winning spins
Pragmatic Play (sweet bonanza, gates of olympus 1000, hot fiesta) thank You. Amazing sessions. (;
If you have such a session, don't you think it would be best to take a break ? 🤔
Just for the record, did you also file a complaint with the authority as you announced last time ?
When I find a bit more time, I will definitely do it with appropriate arguments and evidence. I think I'll start broadcasting on twitch.tv like Galineos, who practically every other stream achieves winnings of 1000x or more. To simply be a person who makes a living from affiliation, casino promotion, plays for fake money and uses social engineering tricks to recruit new customers who lose their fortunes, naively believing in the so-called epic win that will never happen. Gambling Mafia has been doing great since the early days of COVID-19. ;D
The last and my account was closed permanently. Total crime. All bonus buys session. Different stakes. From 350 euro balance to 0 in 10 minutes.
Hej allihopa,
Jag är ägare till ett My Stake-spelkonto, jag tog av misstag en vinst på 1048 euro med ett IBAN som inte tillhör mig... Jag kontaktade My Stake-teamet och de rekommenderar att du kontaktar banken som fel IBAN är kopplat till men det finns inget "det finns inget att göra eftersom banköverföringen nu har kommit och av integritetsskäl kan de inte ge mig någon annan information, jag har skickat in klagomål här på portalen, skrivit till mitt stake-team och även skickat ett klagomål till SANTEDA INTERNATIONAL LIMITED, Ingenting.. Finns det möjlighet att lösa situationen och få tillbaka 1048 euro eller kontakta fel mottagare? Jag tror att jag inte är den första som har fel IBAN och jag skulle vilja hoppas att spelare på något sätt är skyddade från den här typen av problem. Också för att jag, genom att konsultera min advokat, har rätt att kontakta fel förmånstagare på ett godmodigt sätt för att få summan skickad tillbaka till mig. och han har skyldighet att återvända...problemet ligger i mitten...hur kan jag kontakta honom vid det här laget?
Om någon kan ge mig ens den minsta information och hoppas jag skulle tacka dem oändligt
Hi, I used to work in a bank and of course the bank can't give you the contact or details of the person you sent your money to because of GDPR. I think that's clear.
However, I was wondering if I've come across a similar case before and if it would be possible to ask the bank that your money came to if it's acceptable for them to contact the person you sent the money to. The person could then contact you, but it is not that person's responsibility. At least not here.
That is my recommendation as to what you could do.
And of course you should always double check all such details before you request a withdrawal to make sure something similar doesn't happen. I hope you can sort it out.
Min insättning nådde aldrig mitt casinokonto, den skickades via mercadopago. Jag gjorde flera insättningar veckor innan utan problem och max 20 minuter, men min senaste insättning tog mer än 12 timmar och pengarna kom från Mercadopago. Något svar eller lösning?
Hello.
To be honest, there is not much we can do immediately. On the other hand, you can check with Mercadopago to
make sure the money actually left your account or wallet before
requesting an explanation from the casino's support team. I know that is disappointing, but sometimes it just happens.
Please keep us informed. If the worst happens, you can always file a complaint, but I would advise holding off for
at least a few business days.
Hej, tack för att du svarade, det har gått mer än 24 timmar, casinosupport säger bara, vänta... men hur länge till? Pengarna drogs från mitt mercadopago-saldo och jag har bevis, överföringsnummer osv.
Jag är verkligen besviken, ingen tar upp mitt klagomål eller ger mig korrekt information.
Hello. I'm sorry about this unpleasant situation. It is good you have submitted a complaint and our team will do their best to help you out. Did you get any update from the casino by now, perhaps? Hope it will be resolved soon. 🤞
God eftermiddag, jag har inte fått någon information från casinot, insättningen är fortfarande inte krediterad!!!! Och det stöd de har, det enda de vet hur man säger är vänta!!!! Sanningen är, en hemsk upplevelse med det kasinot.
I understand that this is not a good experience for you, but when things are being investigated the only thing you can do is wait.
I saw that the money left the account you wrote last time, so we will have to be patient. I hope this gets resolved as soon as possible. ☘️
Tack för dina ord och för att du tog dig tid att svara, men hur länge ska jag vänta? Jag spenderar för mycket tid och delar överföringskvittot med dess respektive uppgifter, de kunde granska och ge en lösning, men ingenting. Deras kundsupport vet bara hur de ska svara för att vänta. Verkligen en dålig upplevelse.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
