MyEmpire Casino – generell diskussion (sida 9)

Hi, I don't know where you could report this specifically.

I wonder if there's any way you could get in there and delete the number or send them an email asking them to stop doing this. Can't you block the number they're sending it from? 

"Mitt imperium" Kasino;

Vilseledande bonusspel, dålig support och säkerhetsproblem

Jag vann en bonus på 20 € i det så kallade "Krabba"-spelet på Empire.

Griparen styrdes synbart exakt över hålet och släpptes på ett sådant sätt att krabban avsiktligt föll bredvid den. Detta verkade tydligt ha manipulerats.

I livechatten uppgav de helt enkelt att det var "inget misstag" och "ingen vinst".

När jag bad om en teknisk förklaring avslutades chatten helt enkelt.

Jag är medveten om att många onlinespel avgörs på serversidan.

Men då är denna visuella representation vilseledande och bedräglig för spelarna.

Dessutom:

Imperiet har redan blivit hackat. (Bonuskrabba)

Om inte ens plattformen är säker, borde man allvarligt ifrågasätta hur pålitliga spelen och deras rättvisa egentligen är.

Osamarbetsvilligt stöd, ingen välvilja, ingen transparens. (Vem som helst kan kopiera och klistra in)

Inte längre en pålitlig leverantör för mig. !!! Se upp!!!

Jag kommer inte spela där längre från och med nu.

Jag gjorde ett uttag på 500; jag skulle ha väntat 3 dagar, men de satte in det på 2. Jag har ett till på gång; får se om de levererar i tid. De ska sätta in det imorgon, måndag, och jag meddelar dig. Det är sant att appen gör mig lite orolig över detta.

Hi, if you've been waiting two days for a withdrawal, I think that's pretty good and not too long at all. There are many casinos where you’d have to wait much longer, so I’d be happy if it only took a few days.

You’ve already received two withdrawals, and now you’re waiting for the last one.

Be sure to let me know when that happens and whether you received everything you were supposed to.

Good luck.🍀

Jag fick den i morse. Det tar 3 dagar.

Well, good news. 🙂

I'm pleased you got your money. Sometimes, patience is important in cases like this.

3 days would be perfectly fine for me. 🙂

Have a great day.

God dag,

Jag har varit medlem i Mitt Imperium länge och ville fråga varför mina bonusar inte fungerar. Jag får inte längre insättningsbonusar, jag kan inte bygga någonting i min stad, och när jag fångar något med bonusföremål krediteras det inte. Alla bonusar verkar vara trasiga. Kan ni snälla hjälpa mig att lösa det här problemet?

Hello, this question would be better suited for the casino. Have you asked them why this is the case? I know that sometimes a casino may choose not to offer bonuses to a player simply because they decide not to. And the casino is entitled to do so. So it might be a good idea to find out what’s behind it, whether it’s an administrative decision or some other issue.

Kan du bara stänga av mitt bonussknep?

I don't represent the casino, so unfortunately I can't do that, but they have to do it.

Dear Casino Guru Team,

I am writing to file an official complaint against MyEmpire Casino regarding a serious technical issue/glitch that occurred while I was playing the slot game "5 Lions Megaways" by Pragmatic Play.

During my gameplay, the game displayed a massive win/jackpot screen. However, right at that exact moment, the game froze/glitched, and the winnings were never credited to my casino balance.

I immediately contacted MyEmpire’s customer support, presenting them with clear video and photographic evidence of the winning screen and the glitch. Unfortunately, their support team dismissed my claim without providing any technical justification or a detailed game log (Round ID), simply stating that "I did not win anything."

I have fully preserved the video and screenshot evidence showing the exact moment the big win/jackpot animation appeared and the subsequent freeze. Since the game outcome is determined on the provider's (Pragmatic Play) servers before the visual animation completes, I am confident that the server recorded this win.

I kindly request your mediation to compel MyEmpire Casino to thoroughly investigate this specific spin with Pragmatic Play and credit the corresponding winnings to my account.

Thank you for your time and assistance.

Hello, thank you for sharing your situation with us. It certainly sounds like a frustrating experience, especially if the game froze at the moment the big win was displayed.

If there really was a technical glitch, I don't think the casino should simply dismiss your claim without a proper investigation. Since you have video and screenshot evidence, I believe the casino should forward the case to the game provider so they can review the game logs and determine exactly what happened during that round. They should then provide you with a clear explanation based on the provider's findings, rather than simply stating that there were no winnings.

I think submitting a complaint is the right step in this situation. Our complaint team will contact the casino and ask them to investigate the incident properly. Hopefully, they'll obtain a response from the game provider so it can be clarified whether this was a genuine technical glitch and, if so, whether you're entitled to the winnings.

I hope the case can be resolved in your favor, and if the win is confirmed, I sincerely hope you'll receive the payout you deserve.🙂