LuckyAnon Casino – generell diskussion (sida 4)

Here on forum you refunded a player that you accuse of the same thing as me.

His situation was different from yours. We submitted a comment on this thread with detailed information related to his complaint. It is currently pending review by casino guru before being made public.

Stop the cap please. Check the screenshot. You accuse him of the exact same thing. Why cant you accept this and just give my deposit back? I tell you why. Because you dont want to admit that you made a mistake and also because it was a bigger amount and you wanted to steal it. Also first time you replied you told me the other people played with bigger bets, which was another lie from your side. They did not played with bigger bets. You accuse them of doing the same thing you accused me of doing. But you only send them back what they deposited because it was a very low amount of $.

Do what is fair in this situation and send me back what i deposited. Dont steal my money. If you refunded other players, refund all of them. Thats what a serious casino would do.

We would kindly ask you to please open up a formal dispute with casino guru to resolve this. Also, you will be able to see without any doubt that the player we refunded had an extremely different situation than yours which involved in-game bonus buys during bonus play and not stashing progressions.

The user claimed stage 1 of the 420% welcome bonus on Mar 6, 2026, 12:18 AM, after making their first deposit. During bonus play on multiple occasions the user purchased in-game bonus buys which is a violation to our bonus terms and can be viewed in the gameplay restrictions section of the terms here

GAMEPLAY RESTRICTIONS During active bonus play from any deposit tier, the maximum permitted bet per spin or hand is $6. Bonus buy features on slot games are strictly prohibited while bonus funds are active. Any in-game progression or accumulated features (including progressive multipliers, collected symbols, and bonus meters) built during active bonus play are void upon bonus cancellation or completion. Using bonus funds to power up game features and then switching to real money play is strictly prohibited and will result in forfeiture of winnings. Players may not participate in any platform challenges or tournaments during bonus play.

Here is a snapshot from the game provider showcasing one instance of this where the player had a base bet of $0.60 and used an in-game bonus buy multiplier to bet $1.80 which is against our terms.

Here is an example we replicated of what the exact bonus buy looks like from the player perspective. They must explicitly select the bonus buy icon in the bottom left corner of the page and pay to activate it. In the case of the player he had a $0.60 base bet and chose the $1.80 bonus buy.

Its the same thing(check the screenshot). You just try to find excuses. First you say they play higher bets then 10$ (which was impossible), now you say its a bonus buy thing. You decided to scam me of my deposit because its a big amount and i understand that. A dispute wont solve anything since you decided to scam me. Enjoy my 800$!

You do acknowledge that you attempted to exploit our bonus system with Take The Bank you built progressions during bonus play at $3, $6, and $10 bet levels and Snakes and Ladders Megadice you built at $2 $2.10 $2.50 and $2.80 bet levels which you then converted to real money play by forfeiting your bonus, making a new deposit, and extracting the stashed progressions, and this resulted in your account being blocked and banned.

Its bonus abuse in both cases, so since u gave him deposited money back, you should do the same with me. But you are big scammers, so you wont.

Please submit your complaint if you feel that you are right, and our team will investigate it. Without the investigation, we are unable to know or to suggest how the casino should act in your case.

Please know that every case is different, and we can only see all the details through complaints.

The forum is not a place to solve it, especially in such difficult cases.

We are always against any violation of rules, and every casino should act as they have written in their terms if such behavior occurs.

Of course, there may be some cases where, as the casino representative mentioned above, some violation is accidental. Unfortunately, as I can see, this is not your case, but we can still offer our help if you're willing to file a complaint.

As a note this issue was resolved here https://casino.guru/complaints/luckyanon-casino-player-s-winnings-are-being-confiscated

Why don't you block these games when playing with a bonus? 99% of casinos do this, and accumulator games are impossible to open while you have a bonus.

We've tried to do this but our game aggregator does not have a filter option that easily allows us to block the games in bulk by accumulator tag, instead it would involve one by one filtering which would be difficult to encompass all games with these features.

Hello Romi, can you please ask Atilla to read you FairGambling Codex please. Thank you very much!

Not getting the point of your post here, unfortunately. 🤷‍♀️

Please stick to your complaint and cooperate as much as possible in order to get it solved.

Let's me explain. Your Fair Fambling Codex says that if casino allow player to open account, deposit money and play games ( i had chances to lose) they have to withdraw the winnings. So they accepted my registration deposit and play from German ip. But when i win they said that they do not accpet players from Germany. But they did nothing to restrict access from German ip. So if i have lost they would do nothing. What a shame. And now Cubo acts like he has never read Fair Gambling Codex.

Hello and welcome back. I might have misunderstood, but Kubo is, in my opinion, dealing with this information: "The casino claims the winnings were confiscated due to a German IP address, although the player was physically located in Russia and used a VPN out of necessity. It is different from what is generally mentioned in the Fair Gambling Codex.:

"I have thoroughly reviewed all supporting evidence provided by the casino. Unfortunately, based on the current evidence, the case does not appear to be developing in your favor.

The records and extended technical evidence indicate that the account was registered from a local IP address in Germany. This supports the casino’s position that the system was circumvented and, as a result, the casino’s decision to void the winnings may be justified.

That said, I would still like to give you the benefit of the doubt. Please consider whether you are able to provide any evidence confirming that you were physically present in the Russian Federation on April 13, when the account was created. Any reliable supporting evidence of your presence in Russia at that time may help substantiate your version of events."

Fair Gambling Codex also say that the player must respect casino terms, such as not bypass the casino's restrictions.

I'm not opposing you here; I'm just pointing out possible weak spots. The rest will depend on the complaint.

i did not intentionally bypass casino's restrictions. Moreover restriction is when they implement it. They did nothing. The easiest thing casino can do is to restrict access based on ip. What do you think about it?

Hello, I think that's only one part of the more complex situation. Not every casino (and I won't speculate about the reason) implements direct blocks; that happens. However, rules are still rules, and players who break them risk losing their winnings. I'm sorry it was unintentional, but it happened and it wont compensate that the casino has no active block. 🙁

You want me to send you your decision where you were on the side of the player only for the reason that that you have not implemented direct blocks?