today is a really bad day for me...
I played at iwildcasino.com and deposited 100€ I got 70€ bonus.
I played Gates of Olympus and won 52.000€ - wagered the 70€ x40 and then they only gave me 350€ because thats the "max win" in there bonus terms.
I didnt only play with bonus money there also were my 100€ deposit.
I could cry..
Its like mafia.
Loosing is ok, winning dont...
anyone had something similar? is there any hope?
It's very unfair, I won't play anymore in iwildcasino.
Hello, dear player!
I'm really sorry you feel this way. You are really not alone in this; there are others who do not understand the bonus rules and found themselves very sad due to this lack of knowledge, claiming it is unfair.
It may feel unfair to you, but the issue lies elsewhere. 🙁
Please read this thread 👈👈 I believe it is the very same situation yet occurred in a different casino.
The most important thing, if you don't mind:
Always read the terms and conditions carefully and consider whether the bonus suits your playing style.
This is exactly the reason why you need to consult the rules just to know whether it makes some sense to take the bonus.
Are you perhaps familiar with the other most usual bonus terms?
maximum bet
restricted games
wagering requirement
I suggest reading this guide to avoid another sad experience. I truly keep your best interests in mind, and I'm sorry you took the bonus so unprepared.
Let me know whether I can help you with anything else, please.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
