IceCasino – generell diskussion (sida 21)

I started a complaint about icecasino with Veronica but I don't know how to send an answer to her question.

It seems you already replied to her right? You just have to write within the complaint and she will see it and reply when she has the chance to

Thanks. Yes I figured it out but thank you for replying

Hi, according to the complaint I noticed that you have a problem with withdrawing money. You already have a verified account, but the issue seems to be that the casino keeps asking for banking information from you. Is that right ? Your case has been dragging on for a month, which I think is not a pleasant situation. 

However, does it mean that you need to provide the casino with some more documents ? Or what exactly is the problem that is preventing you from getting your money ? 

My account says verified and everything I request to withdraw my funds they ask for a bank screenshot of my name and account number I sent them what they wanted but it never changed they kept asking for the same thing over and over. Until today I opened my email and finally found this

Hi, we give casinos 14 days to resolve a withdrawal, so I think the filing of a complaint is just around the corner.

Here is the link: https://casino.guru/complaints/all

I think you're going through a pretty difficult situation and I understand you're frustrated. The best thing to do would be to write a new post for each update, so that it doesn't get lost among the old replies. 

Anyway, I hope this will be resolved as soon as possible and you will get your money, but I also think that a complaint will probably be necessary. Let us know if you do and if you hear anything new. 

Excellent so the verification was successful. Could you let us know how the situation around the withdrawal is going and if you succeeded or if there are any problems ? I think it could be useful for other players as well.

I will wait and hope for good news. 🙂

jag är tillbaka

Idag är det måndag 23 oktober!!

Den 10 oktober 2023 begärde jag att 4500 € skulle betalas ut. Dessa var helt uppdelade i €400, €200 och €100 transaktioner från kasinot till den förment externa betalningsleverantören. Det bör betonas att jag begärde utbetalningen till mitt Mastercard som vanligt.

Jag står ut med valörerna i små transaktioner utan någon rimlig förklaring.

Efter en veckas väntan fick jag totalt €1000 utbetalt.

Efter det kom ingenting. Jag hade ett antal chattar på grund av förmodade tekniska svårigheter och jag borde vänta, den maximala väntetiden var inte över än.

I fredags den 20 oktober fick jag tillbaka till dig om väntetiden. Jag har väntat på utbetalningen sedan den 10 oktober.

Jag var säker på att allt var bra och att det bara var upp till den externa betalningsleverantören. 😡

Den dagen, mindre än en timme senare, fick jag plötsligt €800 av de €4 500 som jag hade begärt för utbetalning avvisade i betalningshistoriken och fräckt krediterat tillbaka till mitt kasinosaldo, redo att spela😡😡😡.

Också denna omedelbara fråga om VARFÖR gör du detta?

Återigen det kortfattade svaret, vi kan bara se tekniska svårigheter här, vi har ingen mer information.!!!

Idag är det den 23 oktober, en måndag

I morse kontaktade jag chatten igen och frågade igen om var utbetalningen som jag begärde för länge sedan fanns.

Det direkta svaret var återigen, som en bot, vi är ledsna att du hamnade i en sådan situation, oroa dig inte, du kommer att få dina pengar. Det är bara den externa betalningsleverantören. Vi har beställt din betalning där. Vänta 😂😡😡

De drar sig helt från sitt ansvar, det är otroligt med det här betyget.

Förra veckan erbjöd en chattmedarbetare mig att om det skulle vara några problem så kunde hon ge mig ett kvitto på mina vinster😂😂😡😡😡 de är jobbiga, förlåt.

Så idag, efter den här nya chattkonversationen, efter nästan 20 minuter, avvisades €400 återigen av kasinot och bokades tillbaka till kasinosaldot i betalningshistoriken.

Allt detta började den 10 oktober när jag begärde utbetalningen, jag har fått €1000 senast den 23 oktober, resten har till stor del krediterats tillbaka till saldot fram till idag.!!!

Det är allt jag har, och det gör mig riktigt arg.

Detta casino har inte fått ett betyg på 10/10 på 50 liv.

Detta är ett legendariskt hån, utan motstycke, för alla spelare.

Jag får fortfarande 2000€ kära ICE CASINO!!!

2 veckor har gått, mitt Mastercard, min Jeton Wallet, allt är klart, du fortsätter att boka efter veckor, uttaget begär tillbaka till mitt saldo.

Det räcker, håll dig till det här,

vad ditt casino lovar.

Unfortunately I got happy to soon as Icecasino is back to its terrible ways after sending an email saying documents were all good nomore needed I asked to withdraw my funds. After doing so this email asking for bank documents once again. I feel like im being led in circles how do i ever get my money?

Oh this his more than horrible my friend.

I feel with yu, they did similar things with me, I had to upload my mastercard selfie, I think, up to three times, though my account was verified and all documents long time accepted before.

If they at least accept the third upload then anytime during yur actual withdrawal request, yu think yu finally can breathe deep, then they delete yur requests and send the money back to yur account balance, after yu waited, as in my actual case, nearly 10 working days for 4500€,they sent it almost all back to my account balance.

I just got 1000€ from 4500€

I admit through this nerve exhausting process and uncountable frustrated chats after they sent the money back to my balance after so many days, I played again, for sure, with about 1600€, and lost it, this little part, surely at the end, my fault, I should ve waited some weeks longer for my money on my credit card, maybe😇😂gracias muchas!!!

Now there are still 1600€ resting in working process, requested to pay out on jeton wallet.

I should be excited, what it takes 😔

They hav to pay sister, they finally should

Well I agree they are horrible as they than tell me to withdraw to my visa only they don't offer that so I guess I'm back at square 1. Ridiculous

What a story to hear! 😕

From what I know so far, this particular casino is really proactive via the Complaint Resolution Center. So, I strongly advise you to submit one right here.

I'm truly convinced there is a way to get it through!

What do you say?

I'm glad to see you've managed to submit the complaint. Though I do not understand what's happening to you or to the other player, I think it was a good step to take. I'm eager to see where this complaint leads us, to be honest. 🤔

Well my wish finally came true so I'm hoping you get the same as I did. After giving them my bank info and account number by PDF instead of a screen shot. I finally have gotten my money minus the 2.60 I left in the account. I just thought leave a bit behind so maybe they think I'm coming back. So I put in 30 got 160 not a terribly big amount but a nice return that finally in my bank. Oh yes and I am officially verified now. Good luck keep us abreast of what's happening with you.

Catherine Amy Stark

So it's great that you finally managed to get your money and also verify your account. 🎉😊

I hope you will have a better experience from now on. For now, we will wait to see if the other player manages to do the same.

But my question is, will you still be playing in the casino after this incident or will you resort to some other casino ? 

Guys, I wonder why this Casino has rating 10/10. Well it has layout and plenty games to choose and bonus offers ..okay.

But withdraws take forever and I think there is kind of low tricks here. I requested twice withdraws and the money was still on my account to play after 3, 4 hours. Of course that is a trick to player get bored of waiting and play more until get balance to zero. That happened me twice. I had 1100eur earned fairly by gambling on my account ,requested withdraw and as was not processed after few hours I gamble it all until get no funds on my account. And it happened again when I had 250eur on my account. That is a low trick and I don't like Casinos that use that kind of tricks. For example Energy Casino is a very serious one, as soon you request withdraw the money vanish from your account after 30.sec .That is serious. I am out Ice Casino. In one month because that kind of low tricks I loose chance of earning my prizes (around 1000eur at least)that should be deserved after the amounts I deposited regularly, during 1 month. In the end these kind of casinos are happy when players deposit and that's why offer so tempting bonus everyday, but struggles when is the moment of paying out to the player. Its a scheme and tactics these kind of things.

Hello.

I was asking myself the same thing. I see quite a logical explanation.

This casino always - in 100% of cases, addresses players' complaints through our resolution center (which is admirable. )

So, even if you deal with a delayed payment, submitting the complaint here, will help if you have not broken any rules along the way.

Sadly, the second thing is that we allow all casinos 14 full days to verify the account gaming history and proceed with the payout. Only after we stop in through the complaint

This is the most tricky part because, at the same time, I feel that 14 full days are far too much for my taste.

Additionally, withdrawal speed is not generally measurable for us; hence, it is not part of the safety index.

It means we are currently certain you will be paid at the casino with a score of 10/10, yet we cannot say when in this case.

Read these guides to find out more details about the Resolution Center, the consequences of complaints, and how we review casinos.

To be honest, if you play your balance away due to a few hour's delay in the withdrawal process, I would not call that a casino's dirty practice at all. I would say you should tame your passion for gambling.🙏

now honestly what makes this a 10/10 site?check it out who reviewed it.. it's only a 10/2 site even with good intentions.. I swear I don't understand the casino guru... the worst sites get the best reviews.. like this one... it's a crap site as it is.. nothing it doesn't give it, it's unplayable.. it's unbelievable how such sites have a license..

I'm sorry, but I won't write it all down again.

Could you kindly read the last few pages of this thread with a special time for my responses? It's all there...

I'm missing your complaint against IceCasino, though. Need some help?

För 3 dagar sedan begärde jag ett uttag på ICECASINO-webbplatsen, men än så länge har de inte satt in det. Jag bad om information i chatten och de sa till mig att upp till 5 arbetsdagar, jag tyckte det var absurt eftersom jag spelar på andra kasinon och uttag är mycket snabbare, som till exempel VERA&JOHN casino. ICECASINO är bra att spela, det finns massor av bonusar, varje dag, men det tar lång tid att göra ett uttag vilket gör det svårt.