IceCasino – generell diskussion (sida 31)

Jag hade det i mitt namn som Paulo och det godkändes av dem, kontot verifierades... Jag hade gjort uttag förut och det var aldrig några problem.

Nu har jag accepterat 5 000 000 euro, men när jag skulle göra ett uttag fungerade det inte eftersom det stod att jag var tvungen att satsa mer än 10 000 euro, med andra ord har jag blivit lurad igen ...

De vill inte betala och jag har ett kvitto där de medger att de inte kontrollerade det ordentligt.

Mitt namn stod där men det var inte komplett, säger de.

You mean that you didn't fill out your surname, right?

Ja, men de godkände det på det sättet. Jag hade redan gjort uttag med mitt konto på det sättet, tack.

Yeah. I'm asking just to know exactly what happened.

If you'd like to ask our complaint team to intervene, you need to file a complaint here and explain everything well.

What do you say? Will you go for it?

Vad måste jag göra då? Kostar det något att vända situationen?

If we don't get in touch with the casino, we won't be able to tell what can be done, actually.

So, you need to start by submitting the complaint.

Okej, jag gör det, sedan måste jag fylla i det.

När jag lämnar in ett klagomål visas inte casinot i fråga där för att välja Ice casino.

No worries at all. Please choose any casino from the list and explain well to which casino it really belongs.

My colleagues will fix it for you.

Jag har redan klagat

I see it. Your complaint will be reviewed soon by one of our first responders, and you will be notified about what to do next.

Ice Casino svarade: Jag tänker inte säga någonting förrän du har talat. Jag har levererat allt som bevisar att jag har rätt. Jag väntar.

Hey, thats impressive, so how about saying the positives aloud? 🙂

Don't hesitate to name anything you find good or not good; tell the whole experience, this is the right place.

Why are you guys removing my reviews and can you please explain to us why they deserve a 9.8/10 score when huge casinos like Stake etc have way lower ?

Your review was not accepted because it is not a review. These are your general opinions and observations, plus the other half was about how the casino pays for a good review on our website and how it is not possible that they have the Safety Index that they have. What's more, the casino is not obliged to ask players whether they are addicted or similar. If they did that with every player they have, they would probably need quite a lot of people for it.

I am sorry, of course, that you found yourself in such a situation and that you fell into something that is certainly not pleasant. However, it is your duty to notify the casino about it and insist that they self exclude you if you have a gambling addiction. What you consider to be something the casino should have asked about, whether something was wrong, the casino does not have to see that way at all, and for them the warning signal may be something completely different.

So, when your review is based on a review of the casino, its negatives and positives, and not on general statements where you also bring us into it, then I can look at it again. You also had an open complaint connected to the review, and that is another reason why it was rejected. With an associated complaint that was rejected, the user review is, in most cases, rejected as well. Not always, but it is often like that.

As for the Safety Index, the casino does not have a single complaint that has not been resolved. It is attentive to our complaint resolvers, and whatever case they deal with is usually resolved. So that is the reason why they have such a high Safety Index.