GratoWin Casino – generell diskussion (sida 2)

Not saying that this is normal, just saying that also players need to stick to the terms of every casino, so we can call the game fair, I could say. You got the precise explanation of everything in your complaint, as well.

There is no need to spread the posts all over the forum, please. Let's stay in this official thread, if possible. Thank you.

hej mer eller mindre samma sak hände mig. Här pratar vi om stöld, det finns ingen reglering som tillåter dig som casino att ta tillbaka pengarna du vunnit utan att använda bonusar. Här finns ett mycket grovt förskingringsbrott. När förordningen överträds raderas gärningsmannens profil men de vunna pengarna returneras eftersom det är vinnarens pengar, vunna utan att använda bonusar. Det här är att stjäla, så låt oss enas för att fråga när det är dags. Under tiden har klagomålet börjat. De gör det med flit för att stjäla pengar. I mitt fall lekte jag med min mammas namn och efternamn och när de ville ha dokumentet insåg de att jag hade 2 profiler öppna men med en enda bankomat. Checken måste göras uppströms när jag började spela och inte när jag var tvungen att samla in pengarna på 550 euro som vunnits med en insättning på endast 20 euro med timmar och timmar av spel. Så om jag går till domstol kommer jag också att be om pengar för den tid som slösas bort i onödan

Hi, I saw that you filed a complaint, but Tomas explained it quite well, as well as attached the Terms and Conditions. You broke the rules of the casino and that's why your money was withdrawn. If you won it by dishonesty, then I don't think the casino should keep the money in your account. If you had done it at any other casino it would have been the same. That's why you should always have everything in your name as your account, payment method and everything else. 

I'm afraid we can't help you in this situation. 🙁

men vilken oärlighet? Jag skrev bara min mammas namn och efternamn. Jag stal ingenting. Hur som helst, jag kommer också att be domaren om moralisk och materiell skadestånd för den tid det tagit, låt oss gå runt 5000 euro

Jag har redan presenterat allt för advokaten

Jag vill ha de pengarna på mitt kort eftersom det är min pengaperiod.

I will be glad if you share the result with us since you say that you have referred it to a lawyer. I personally think you broke the rules that are in every casino and this particular one is probably one of the most basic. All documents, payment methods, cards must be in your name and not in someone else's name. 

I'm not sure what more I could say to you about this, because everything was explained sufficiently in the complaint.

I will keep my fingers crossed for you, although I don't think it will be easy in your situation. 

Jag använde 50 spins no deposit bonus, jag lyckades ta ut något efter att ha gjort den minsta insättningen, men å andra sidan var uttaget inte stort. Tyvärr, för att kunna ta ut pengar, måste du uppfylla de villkor som jag stötte på för första gången.

Efter att bonusmedlen omsattes överfördes de till kassan. Och här visade det sig att du för uttaget behöver lojalitetspoäng som du tjänar genom att spela på casinot med hjälp av pengar från ditt kassasaldo. Supporten i chatten gav information om att för varje satsning på 10 € får du 1 poäng, medan varannan poäng låter dig ta ut 1 €.

Vad jag förstår gäller detta villkor för lojalitetspoäng även när någon sätter in sina pengar och inte använder några bonusar. Så, till exempel, om en spelare sätter in €10, måste han spela det 20 gånger för att kunna ta ut det. Totalt €200 insats, vilket ger dig 20 lojalitetspoäng och sedan kan du ta ut dina €10. Dessutom räknas en sådan 100% omsättning bara när man spelar slots.

Enligt min mening är dessa spelförhållanden de svåraste jag någonsin sett.

Hi, I haven't heard of such conditions for a long time to tell you the truth and I find them totally unfair. So in your situation, you can't continue to withdraw any more money, can you? If you make a withdrawal, do you get the loyalty points deducted according to the amount of the withdrawal or do you always keep them ? Anyway, such a big rollover to withdraw money that belongs to you is nonsense in my opinion. 

If you have cash in your account, I would probably lodge a complaint and try to resolve it with our team. I'm not saying it has to work, but it's worth a try at least. 

If you are interested, you can do so here on this link.

Do you think you'll go for it? 🙂

I played slots until the number of loyalty points was twice the current cash balance. I withdrew everything from this casino, the withdrawal to the e-wallet along with KYC took 4-5 business days. So I don't need to file a complaint.

The loyalty points needed for withdrawal are valid for the current month. This information is mentioned in the Banking section and there in Cashout Policy:

• The amount of payout is dependent on the VIP level reached and the accumulated points for the respective month based on real money bets for the period.
• The accumulation of points starts at the beginning of each month. If not used within the respective month, the previously collected points will be automatically reset.

There is also a table and if someone has a Entry account level, without loyalty points, their maximum possible withdrawal is 0.

So it doesn't look good. If someone wants to play there using their own funds, but knows about such conditions, they will definitely choose another casino to play.

Thanks for clarifying the situation. 

To tell you the truth, I probably wouldn't play in this casino if there were such conditions, but on the other hand, it's good that they have mentioned it and therefore players know in advance and can decide whether they want to try it or not. 

Regarding the points, it's tough then and you really have to play in the casino quite a lot to be able to withdraw money. And I still don't want to know what would happen if you managed to record a bigger win. 

I guess this was the last time you visited this casino too, am I right ? 

The first comments in this discussion contain information about the accumulation of loyalty points needed for withdraw, but without details. That's why I decided to write something more about what I learned. Of course, another player or someone from Casino Guru staff can check or ask Gratowin support about these conditions for confirmation.

Yes, you're right, it was the first time I played there, but also the last.

It's great that you shared this information that you found out because other players may come across it and they will definitely value this knowledge if it's not properly explained in the casino. We have mentioned something similar in the review, but it's not completely specified. 

Anyway, thank you again for trying to help other players with this and I hope there will be a better casino that will have more fair conditions in terms of withdrawals. 😉