Goldhorns Casino – generell diskussion (sida 2)

Yes, I know that if selfie is a problem and you don't have time to take 100x photos a day, it can be annoying. Especially if we're talking about the fact that you get a response after a week with instructions. But if they contact you and tell you exactly what they want to see in the selfie, then you don't have to take the selfie several times, but once is enough, right? Also, if I were you, I certainly wouldn't give up on winning as long as you won everything fair and square. That's not how it should work in casinos, and if you're trying to verify and you're entitled to winnings, then by all means go for it. 

If nothing lands, you have a complaint and our team will try to help you.

Fingers crossed. 🤞

I probably won't be too surprised if you take a break from casinos. It's best not to play because the players who don't play are the real winners.

It's a shame you want to give up winning, I personally wouldn't do that but we're not all the same. 

I gave a reminder to Nick, but he must have seen that the timer busted out and will reply to you soon, no need to worry. 🙂

So Jaro can you close my account and my profile please

Why would you want to do that? The best thing would be to end the whole situation first, and then close the account if you are interested.

Could you handle that?

No i send the casino my banknumber so i can atleast get my deposit back

Why not the rest of the funds Jaro you ask? wel thats the question complaint center should of ask the casino.

Close my account please.

Well, yes, and that's exactly why I suggested you don't close the account. You haven't got to the stage where we have contacted the casino yet, so it would be possible to do something like that in the next step.😕

Tja, det ser faktiskt ut som att Casino Guru inte riktigt känner för det och kommer hela tiden med nya argument för att avsluta klagomålet.

Ibland verkar det som att du pratar med casinosupport, vi är nästan 3 veckor längre.

Under tiden har jag tillbaka insättningen från casinot på mitt konto så att jag fortfarande har något tillbaka. För att vara ärlig såg jag väldigt snabbt att jag inte behöver förvänta mig mycket av casino Guru.

I saw what Nick wrote, but he described to you quite specifically why what is happening is happening. In my opinion, that's better than if he had told you nothing or a general formula. At least this way you know how things work in casinos and can understand why the casino acted the way it did. 

Ja, det stämmer, men jag är klar med den här diskussionen. Jag angav vilka dokument som gavs till kasinot för verifiering och de är tillräckliga, även kasinon i Nederländerna är inte så strikta.

Löjliga frågor eller jag Oavslutade satsningar (antipenningtvätt) har du sett beloppet?

Det var inget fel med att spela pengarna runt var att spela i nästan 2 timmar och det var inte bonuspengar heller.

Frågan här vad som var fel med dokumenten för verifiering casino Guru

Men jag planerar inte heller att spela ett annat casino från din sida

Så återigen skulle jag vilja stänga mitt konto här med klagomålet ni lägger men spelaren hade fel det fungerar alltid.

Yes I have seen the amount and it is a bit funny anyway, sometimes it is not so much about the amount as about the years that have to be respected. If you put more emphasis on the documents and not on the money, it is still important to present it that way in the complaint because I am not solving them and I am just trying to find out what it is all about. It has not happened once that there might have been some kind of miscommunication. We are all just people.

I'd like to see good things happen, but I see you're pretty resigned.

Jaro tack för alla meddelanden tillbaka

Tack också för alla problem du har löst tidigare (det förflutna).

Kan du stänga mitt konto hos dig?

I can see that you have a complaint still in progress, so it would be better to close the complaint before closing your account.

What do you say?

Close my account

Hi, closing your account now. Take care!