Jag skrev till detta gate777-kasino, de sa till mig, Luna, att det inte finns någon sådan 35fs-kampanj, eller någon annan, mitt svar till detta kasino som utvärderades väl av gurun är att de gör falsk reklam, vilket slösar tid och spelare , Helt enkelt det, vad de har är ett seriöst kasino, med välrenommerade människor.
Hi, are you referring to the bonus we have at the website - 35 FS for the game Aloha Christmas ? On our site it also says that the bonuses are not available for all countries. Did you write to support or live chat where the casino informed you that they no longer have this bonus ?
I tried to withdraw money, and they locked my account for 7 weeks, week 2 I was told account verified no one would reply, finally got it unlocked and they took all my money, I still have not had a email, Live surport was no help I asked for some complimentary free spins in the meantime and was offered a bonus in stead, I said I had no money, they asked why I said because you took it I'll have to wait until pay day and then excluded me for my replys still no email still no money, don't recommend at all, I did untill I tryed to cash out, took my money for months then do this
Hi, so the casino first blocked your account where you had funds and then unblocked it with the fact that you had nothing in it, do I understand correctly ? Was there any reason for the casino to take your money ?
I think in this case it would probably be best to lodge a complaint because it is not right to block an account with money and then unblock it and take the money without a reason. You can find a link to the complaint here: https://casino.guru/complaints/all
Are you going to try it and go for it ?
Hallå. Jag har ett allvarligt problem med detta casino sedan jag begärde ett uttag på 1 000 000 clp för 2 dagar sedan och nu kontrollerar jag mitt konto och det verkar som att jag inte har något väntande uttag och pengarna försvann från mitt konto. Jag kontaktade supporten och de sa att de skulle skicka mig ett e-postmeddelande och ingenting hände.
Hi, did the casino also tell you any reason why you can no longer see your withdrawal ? Isn't it possible that the casino has already sent you the money ? As for the email, you still haven't received anything from the casino ?
However, I see that you managed to file a complaint, so our team will try to help you in your situation.
If you hear anything new don't hesitate to update us.
Hallå. Casinot svarade mig att imorgon eftermiddag skulle de skicka mina pengar till mitt spelkonto igen, jag väntar. Jag berättar imorgon, tack så mycket.
I understand, so we will wait to see if the casino keeps its promises and you get your money. When that happens, don't hesitate to let me know.
Hej, kasinot returnerade faktiskt mina pengar men när jag försökte begära mitt uttag igen blockerade de mitt konto med alla mina pengar, jag kan inte komma in. Jag bad om respektive förklaring men de gav mig dem inte, de sa bara till mig att jag skulle vänta på ett mejl som aldrig kommer. 
So you still don't have any explanation from the casino why they blocked your account ? It's quite strange if the casino told you that they will return the money to your gaming account and as soon as they gave it to you they blocked your account.
However, since you have a complaint with us, our team will try to help you.
If you have any further information, please do not hesitate to let us know.
Hej, kasinot håller fortfarande mitt konto blockerat, de sa till mig att när de verifierade min adress skulle de låsa upp den, de har redan verifierat den och den är fortfarande blockerad. Jag har redan skickat flera mejl men det finns inga svar.
I get that this is certainly frustrating and I don't think it takes that long to verify the address. Especially when you say it's already verified but the account is still blocked. Of course the casino's response would be the best, but since they don't bother to answer, it's difficult.
However, our team will try to help you and hopefully you will get your money back.
I will wait for the next update.
Ja, sanningen är att jag är ganska frustrerad eftersom de håller mitt konto blockerat och allt är redan verifierat, de har till och med skickat mig ett e-postmeddelande om att det redan var verifierat. Men när jag frågar när de kommer att avblockera mitt konto svarar de ingenting och får mig bara att vänta. Jag är mycket orolig eftersom mina pengar finns där och jag kan inte se något eftersom de inte tillåter mig att komma åt kontot.
I totally understand that you are frustrated because I would be too. The fact that the casino doesn't actually answer your question may be because they are still doing follow-up checks. If you are getting nowhere and the casino is not communicating, then since you have a complaint filed as I said, our team will try to help. I will keep my fingers crossed for you. 🤞
Hej, mitt konto är fortfarande spärrat, jag kommunicerar via chatt och de säger till mig att jag ska fortsätta vänta, de ger mig ingen lösning och mina pengar finns kvar.
Well, I'm sorry to hear that the only answer you get is just to wait. I don't think it's right when you have absolutely no idea what's going on.
However, I also noticed that we have contacted the casino to respond to the complaint and so far they have not done so. I hope that they will provide an answer and a solution so that everything is resolved and you get your money. Good luck. ☘️
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