De blockerade mitt konto utan anledning

Kbetsports, jag deltog i en free spins-kampanj, för det satte jag in 50 reais och gjorde omsättningen, jag försökte ta ut flera gånger och det fungerade inte, efter det blockerade de mitt konto utan anledning och de svarar inte på mig antingen via e-post, whatsapp eller chatt, jag vill ha mina pengar!

Hello. Thank you for your post. As I can see we have not added this casino to our database for the review yet, so I will pass it to our data team ASAP.

May I ask if you have passed the verification process yet? How long ago have you asked for the withdrawal?

Usually we allow casinos 14 full days to verify players and to process the payment. Afterwards I would suggest you to file a complaint. It's of course free of charge and you can do so here.

If you need any further help, don't hesitate to ask. Will wait for your answer.

Jag blev inte informerad om att jag skulle kontrollera kontot för att ta ut, problemet är att de blockerade mitt konto utan anledning och de pratar inte med mig

Hi there. May I ask if you have any news from the casino? Something else comes to my mind, that you could also try to check the "spam" or "promotion" folder in your email, as sometimes the messages finish there even though we don't exactly understand why 🤷‍♀️. Some casinos actually block the players account and send an email with all the instructions for the player what to do, what documentation to send to the casino and so. So could you do that and let us know if you have anything new? Would that be possible? Will wait for your reply here 🙂.