Hej,
Jag har också problemet att sedan den 26 mars 2024 (dvs i 10 dagar) har min utbetalning inte behandlats eller slutförts.
Det står fortfarande "pågår". Chatten skickar förskrivna svar och har gjort det i 5 dagar. Jag får inget svar på mail...
Du kanske borde anmäla casinot att ingen gör insättningar längre
Lustigt nog betalade de ut idag. Kanske beror det på betyget här på Casino Guru 😀
Vem känner till ett casino som är bra och betalar ut väldigt snabbt. 🙂)
Dama.Nv-kasinon betalar ut inom 2 dagar och är, enligt min mening, mycket välrenommerade.
CatCasino även på samma dag!
My withdrawal was on the 27th of March, I too will be closing my account after funds have been received. I do play at other places that payouts are very fast, via bank transfer...however my reason for playing here was because being an Australian resident, gaming providers such as pragmatic, playngo, quickspin etc are not available to play due to law changes here but were available for Australians to play at crownplay.
Villkoren säger 3 arbetsdagar och jag väntade 7 arbetsdagar och enligt min åsikt bryter casinot mot sina egna allmänna villkor.
Jag har inte officiellt lämnat in ett klagomål, bara uttryckt min åsikt här i forumet.
vänliga hälsningar
Hello,
probably just a misunderstanding with the closed complaint. Thank you for the clarification.
Anyway, terms and conditions usually provide the normal time frames for withdrawals. If the casino is experiencing delays in the process flow, its first interest is not to change the terms, but to work on the problem.
So, under normal circumstances, the expected deadlines should work. To be honest, the KYC follows withdrawals, and not every verification is the same. Not speaking about additional verification. 🙁
One way or another, I empathize with you, and I'm glad you shared this with us.
My withdrawal was on the 27th of March, I too will be closing my account after funds have been received. I do play at other places that payouts are very fast, via bank transfer...however my reason for playing here was because being an Australian resident, gaming providers such as pragmatic, playngo, quickspin etc are not available to play due to law changes here but were available for Australians to play at crownplay.
Hopefully, it's just a question of time. Based on the previous good news, I'm quite convinced it should be okay eventually.
I bet it's hard to find available casino supporting more than a few game providers for you, am I right? 🤔
So, I'm sorry to see you have to keep searching.
Hej människor,
Jag begärde även ett uttag den 29 mars, än idag säger de att det är förseningar bla bla bla, jag ska vara säker på att jag får mina pengar osv.
Jag har spelat på flera dama eller rabidi casinon och jag märkte att den första utbetalningen alltid tar lite längre tid. När du har betalat ut en gång tar inte nästa utbetalning längre än 3 dagar. Det stör mig och jag bråkar varje dag i chatten och mailen men jag får inget svar på mail och alltid samma sak i chatten.
Usually when it comes to the first withdrawal, the casino has to do the verification of the account, so this may be the reason for the delay, actually. Is your account fully verified in this casino? We do give casinos 14 full days to get this process done with, as Veronika explained to yo in your complaint, as well. The live chat is not always informed about all the withdrawal requests, so they are not always able to give answers regarding those.🤷♀️
I know your replying to another player, but in terms of verification, they won't allow me to verify my account, and in the verification section it states I don't need to which is very odd...this will be my 2nd withdrawal, I did a test withdrawal of a smaller amount, to see if they'd pay out ($60AUD) which they did in 2 days, unverified..so, to have multiple complaints about this place within the same time period, wouldn't that be of concern? They're not sending out emails to everyone on what's happening, there's no communication at all...so in my opinion, this wouldn't be a reliable place for anyone to play or join. And I still haven't received my withdrawal either.
12 days left, they still not payed out.
I write to the support at every 2nd day and I also chat with them, but no success
Men bara den första utbetalningen, jag väntar fortfarande på den andra utbetalningen från en dag senare.
12 dagar har nu gått, och enligt chatten ska betalningen ske i kväll. Jag väntar på att se vad som händer.
Hej, jag har också väntat på min utbetalning i 10 dagar nu. Jag begärde min utbetalning den 29 mars och ingenting har hänt förrän idag.
Så jag fick båda betalningarna idag.
Jag är/var också ny på sidan. Det tog exakt 12 dagar för varje utbetalning.
Så till alla som väntar...det tar cirka 12 dagar.
lg
That's great to hear!! Thanks for the update.
12 dagar allmänt eller 12 arbetsdagar?
12 dagar i allmänhet betalade jag ut den 27 mars 2024.
It's Monday 11pm here in Perth Australia, and my cashout was the 27th of March also...will give it till Wednesday I guess...by the way, are any of you verified? And if so, did support ask you to verify yourself or were you able to verify via the verification section in your account?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
