CrownPlay Casino – generell diskussion (sida 3)

Finns det några nyheter här? Har du fått din utbetalning?

I'm sorry that it's like this, but obviously there's nothing we can do about it. With the casino still processing your withdrawal, we just have to wait and be patient. If you have casinos where your withdrawals go through in one day, then you know you have to stay with them, because it's not quite normal. There are a lot of casinos where you don't get withdrawals that fast. 

However, nothing is lost and it's probably only a matter of time. If there are still problems you can update us and we will proceed accordingly.

Hi,

i have started a payout on the 14th of March, they said 3 business day needed, now we are on the 5. business day and nothing, customer service can only ask me to be patient, 126 euro is stucked in.

Hi, I see you have the same problem as the player before you. It's been going on for a while and apparently the casino has a delay in paying out. The casino hasn't told you anything except to be patient ? It should be added that we give casinos 14 days to resolve such a process, so obviously we really have to be patient. 

You have also lodged a complaint, so if there are still issues, our team will intervene after the 14 days. 

I will keep my fingers crossed for you. 🤞

Löjligt äkta, jag ger dem till 18.00 och lämnar sedan in ett klagomål. 3 arbetsdagar är 3 arbetsdagar och de allmänna villkoren gäller för båda. Jag kan inte heller betala mina räkningar någon gång

Den 16 mars begärde jag en utbetalning och ingenting har hänt hittills. Supporten säger att utbetalningen är i den sista kontrollen av ekonomiteamet och nästa support talar om problem, jag kan bara rekommendera alla att inte registrera sig och spela med Crownplay, riktigt dåligt att behandla spelare så

Har ditt uttag behandlats eller betalats ut ännu?

Yes, but i dont use this site anymore🙂

I think when i will win highet like 5000-10000€ then they wont pay, i dont recommend for you either, wait for the money and then dont deposit again

Grattis till att du fått dina pengar.

Jag hoppas att jag får min utbetalning och sedan lämnar casinot tvivelaktigt

They paid me out on the 6 or 7. Day and i made it to skrill. Also I wrote for them on chat every single fcking day, I wish you the best and keep yourseld away from the site, look for something better, or if you can only play here, dont play at all. Good luck bro🍀

Ja tack, det är bäst att inte spela, bli inte arg, inte förlora pengar, allt gott till dig också och hälsningar från Tyskland.

Have you actually tried to check with the customer support by sending them an email, or just asked the live chat about the situation, I wonder?🤔 Sometimes the live chat is not fully informed, you know.🤷‍♀️ Whenever you feel like filing a complaint, we are here to help.

Hej, jag skrev förmodligen 3 till 5 e-postmeddelanden och fick aldrig något svar, men en gång sa de att min utbetalning snart skulle komma och det var i fredags förra veckan och jag tog också en skärmdump av varje chatt från supporten

It was a good move to take screenshots. However, since we give casinos 14 days to sort out everything around the withdrawal, if it goes beyond that, let us know and we'll try to help. 

On the other hand, it's nice that the casino told you that your withdrawal should be coming soon, so at least it's communicating somehow. But if you keep waiting and don't hear anything new, a complaint will be in order. 

So I'll wait and see how it develops. 

WARNING! Be Careful with them! I asked a payout 8 days ago, but never recieved, asked the crownplay support for help two times, but still nothing, they sent only copy/paste infos and always asked for more time. At the site TOS can see 3 business days to do the payout: 

Hej, mina pengar betalades ut men jag stängde mitt konto eftersom jag inte är nöjd med supporten.

Dessutom bryter casinot mot sina egna villkor

Is your account fully verified at this casino, is this your first withdrawal? We actually give casinos 14 full days to get this process done, as Tomas explained to you in your complaint, as well. It can be a bit more time consuming when it comes to the first withdrawal, actually. It is sometimes caused because the casino needs to go thru all the documentation, and get everything checked. So please, try to be little patient, and let's see, if the casino will be able to process your payment during this time frame. Our team will be ready to help you out, whenever there will be need to do it. Keep us updated, if you have any news, please.

It is really nice to hear, that you got your money. Could you update your complaint, as well, please, so our team can close your case? When you say, they violate their own terms, what do you mean by that, if I may ask? Waiting for your reply.🙂

Villkoren säger 3 arbetsdagar och jag väntade 7 arbetsdagar och enligt min åsikt bryter casinot mot sina egna allmänna villkor.

Jag har inte officiellt lämnat in ett klagomål, bara uttryckt min åsikt här i forumet.

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