Hello swimminglycicada, I am sorry for your past troubles and thank you for sharing this interesting story with us. What a surprise for you. It's a pity that you didn't come to us then to submit a complaint. We could have tried to help you. Let me ask you if you still thinking about playing there again after this experience? I would just like to note that this casino has very bad reputation.🤔
Can anyone tell me if they have ever received a payout from this horrible site? (Crazy Luck Casino) if so how? I have tried for 5 weeks. They will not answer messages or emails. I’m so angry. I wish I would have known about theses scammers before they got my money. Is there anyone we can contact to fight this?
Hi, I see you've got yourself into an uncomfortable situation. I checked the casino itself and I can see that it was not the best choice as its safety index is quite low. Did you do any research before you played here or how did you get here ?
However, as far as the withdrawal is concerned, what did the casino tell you as a reason why you still don't have your money ? Did they tell you anything at all ? Have you verified your account here yet ?
Nevertheless, I think that if you are without an answer for a long time and you have been waiting for 5 weeks, it is time to file a complaint here on this link. Our team will try to help you.
Besides, I've seen that the casino has a lot of unresolved cases, so I'm curious how they'll handle yours.
Let me know if you have decided to file a complaint.
Unfortunately no I was not even aware that these sites were so unprotected, and unregulated. I have done everything I can. They have all my proper documents. I have emailed the support team, managers, and finance team for weeks with no response. I am only able to get through on the chat line 1-2 times a week and it’s conveniently always after business hours. They tell me numerous lies one after another.
behind because of holiday’s. behind because of system issues. Behind because short staffed.
They say they can not tell when but assure me I’m gonna get paid. One guy was gonna pull it up as a priority. Another gave told me on Tuesday that I would gave it by the weekend and that was 14 days ago still nothing. What is the procedure and process for your services?
I understand that you always got a different answer, if you have already got one, which is certainly not the best. However, since you also said that you have been without an answer for a long time now, it is good that you have filed a complaint. Would it be possible to reply to Kristina so that she can move on ?
Hopefully your situation will be resolved and our team will be able to help you get your money. If you hear anything new, let me know.
Hi there, I wanted to let you know that I did get a payment from Crazy Luck Casino. It actually took over a year and I was consistently messaging their "customer support" at least 3 times a week for a damn year. They gave me the same nonsense lines every time. " we are so sorry for this, we will escalate your case with the finance department and surely you will receive your payout soon." And a year later I got it. I honestly wouldn't hold my breath with this casino the best advice I can give you is to check the reviews on this site (Casino Guru) and only use the casinos they approve. Or you can message me and I'll tell you the best casinos to use, I've tried so many. Anyway i wish u luck, hope you get your money!
This casino has re-opened at https://crazyluck.casino/
Hi and thanks for the information. According to what I have seen the casino did not have a good safety index before.
Did you try to play here or how did you find out that the casino is open again ?
I run a casino review website. I went to update my existing review of the casino and noticed that everything about it has changed. It is still not good - it is now on the same network as Paradise8 and This Is Vegas.
I understand so thanks again for this information. I'm curious if we will find out a bit more since last time. 🙂
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
