Bruce Bet Casino – generell diskussion (sida 9)

Fair news, so I'm glad you finally got the money. Apparently, it was really due to the holidays and weekends. 

Are you going to play here again?🙂

Hur kan casinot ha så bra recensioner när alla bara klagar.

Jag har själv väntat på min betalning i 40 dagar.

Alltid en ny ursäkt

Undvik kasino!

Det finns inget mer att säga

40 days is a really long time to wait for withdrawal, for sure.

May I ask what is the reason for this delay, though?

I would suggest you file a complaint here with our team so they can investigate the matter and try to help in solving the issue.

Please follow this link to do so.

What do you say? Will you try that?

Hej, jag har försökt 5 gånger att verifiera mig på Bruce bet, men de avvisar allt

Hello, could you tell me more specifically what documents are rejected? Is everything you send not compliant? Did you ask the casino the reason why the documents were rejected?

Can you explain the situation more, please, I would be grateful and maybe we find out something together.🙂

Hej, för ca 2 veckor sedan vann jag 3700€ på 1bruce.bet online casino. Jag har gjort allt vad gäller verifiering, laddat upp allt via PDF, räkningar, pass, selfie med ID och Paysafe-skärmdump med mitt namn, men det finns alltid några ursäkter och ingen riktig anledning. Vi vet inte vad vi ska göra, om någon har haft samma problem och kan hjälpa mig skulle det vara till stor hjälp. Tack så mycket

Hey, can you tell me what the casino sees as the real problem? Are there any documents rejected and you haven't gone through verification yet or what is behind it? 

Anyway, if it's been more than 2 weeks, I wouldn't wait any longer and you can open a complaint with us and we'll try to help you. 

What do you say?

I'm currently 2,5 weeks into my withdrawal process. It always takes 48h for them to give or ask anything.

Started with my withdrawal request, to which they responded after 48h, that they require selfie with an ID, and to verify my bank account. After the next 48h they responded with the message below.

"Thank you for the sent photos. Unfortunately, we cannot send your application to the financial department, as your documents do not meet our security requirements.

The issue could’ve happened because of:

- the missing documents and/or pictures of them;

- the information can’t be made out on the photos (blurry, part of the information is not visible, etc).

Correct the documents and send them via the upload form. If you have any questions or require clarification, don’t hesitate to reach out to BruceBet’s Support."

That really doesn't give a whole lot of info. Some feelings and just a touch of violent urges rise, when it takes 48h to tell you that document were not even sent, because something might be blurry, missing or just wrong.

Sent photos of my ID, without me and started the process. This is now day 5 of my documents being reviewed and thee tome remaining is written in the stars with some dead language.

Hey, thank you for sharing your experience. 

It's never pleasant when you go through verification and problems arise. So did you send the documents to the casino again, or did you ask what the problem was with the ones you sent before? I would like to make sure that everything I send is in order, and if they had a problem with it the first time, what exactly was the issue.

If you did that, I would maybe wait a little longer, but considering that we give casinos 14 days to resolve such a process, I would also consider lodging a complaint with us.

If you are interested, you can find the link here.

This way, you can be sure that if you don't know what to do next and the casino comes up with something else, we will try to help you.

What do you think?

First, after two days they asked a selfie with an ID and to verify my bank account. I sent both and after two days got the "somethings blurry, or..." - message. I thought that the selfie isn't clear enouhg, but went to read the verification rules. There eas mentioned a picture of the ID, so I sent them too. Then the verification lasted 5 days, untill the "blurry or etc..." got a list from support finally to verify google payment, bank card, skrill account and address...

I'm willing to bet, that at least 5 days and another "it's blurry, or missing, or my mom looks too young and need her birth certificate"...

Basicly they don't ask all of documents at once and add to the list every couple of days. The verification tab showed different documents than the support had asked from the financial department...

If This try won't go through, I'll be sure to make a complaint and forward this cluster F.. just about everywhere!

I might fail, because I don't have any kind of utility bills to send, because I don't get any bills, but statements from two different banks state my address...

You'll see what the casino will ask you for, and I believe that even if you don't have utility bills, it will be able to serve as a substitute. 

Of course, as a player, I would also like them to ask for everything at once, but unfortunately, that's not always the case, and they ask for things later, one by one. 

So give it another try, and if there's another problem, be sure to contact our team. 

I believe it can be resolved somehow.

Nu kom det tillbaka som en bumerang. Det är otroligt att man inte direkt kan se var problemet ligger. På fliken Verifiering ber de återigen om en selfie med ID, ett foto på ditt pass, adressbevis och ett kontoutdrag.

Jag undrar vad som var fel med de jag skickade. Webbplatsen tillåter inte att man skickar samma filer igen, den säger bara att de redan har skickats.

De klagar på att bearbetningsavdelningen är så upptagen att den är långsam. De behöver inte ens kunder där när de arbetar till utmattningsgränsen.

Det finns knappt någonting i casinots regler att jag måste ha el- eller vattenavtal i mitt eget namn. Nästan alla tidningar har adressen officiellt.

And you didn't even ask what could be wrong with those documents and why they are asking for the same ones again?

To be honest, I would also be interested in that.

I mentioned that if you don't know what to do next and the documents are rejected without reason or you have to wait 14 days, you can file a complaint with us.

That still applies.

Hej. Jag har haft problem med BruceBet i två veckor. Det är relaterat till verifieringsprocessen.

Jag har redan laddat upp alla begärda dokument, filer och bevis tre gånger. De ber antingen om nya eller så hittar de något som påstås vara ogiltigt.

Jag har redan verifierat mig själv på andra onlinekasinon med samma data och procedurer.

Det verkar som om de vill undvika att betala ut.

Snälla hjälp

Hello, the most important thing for me would be to find out what exactly the problem is. Have any documents been canceled? Would you be able to tell me the reason? What has already been approved?

If it has been two weeks and you don't know what to do next, you have the option to lodge a complaint and our team will look into your case.

Det visade sig på fredagen att Google Pay-kvittot inte längre är tillgängligt. Jag skickade ett kvitto från min bank för betalningen, och ett mycket vagt kvitto från G-Pay hittades, som jag bara fick en skärmdump av.

Fyra dagar gick och det underbara beskedet kom återigen att någon inte längre var lämplig.

Kundtjänsten sa att det senast skickade dokumentet var ogiltigt och försökte få mig att kontakta banken för att begära information om betalningen. Detta kvitto hade redan skickats och godkänts.

"Google Pay – vi behöver ett fullständigt kvitto för insättningen gjord 2025-07-19 (30 EUR) där vi kan se insättningsuppgifterna (datum, tid, summa) och ditt namn."

Jag frågade var och påpekade att eftersom de erbjuder Google Pay-insättningar borde de också kunna berätta var man kan få ett betalningskvitto som uppfyller deras verifieringskrav.

Som svar bad han att få begära betalningsinformation från banken och specificerade att Googles betalningskvitto inte gick igenom!

Var kan jag hitta ett kvitto för en Google Pay-betalning som visar: namn, datum, tid och belopp???

Banken är inte rätt svar!

To be honest, I don't know, I've never needed a statement from GooglePlay, and it seems to me that since it shows up on your bank statement, I would also primarily provide it to the casino from there. But if they don't want it from there and you can't get it from anywhere else, I don't know what else they would want.

Therefore, I recommend that you open a complaint and let our team help you if possible. 

Click here and describe everything that is necessary for our team. 

I believe that we will be able to resolve this together.

Varje gång måste man fråga supporten vad som saknas eller är fel. Mitt problem VAR Google Pay och dess verifiering. Jag hittade ett kvitto i Google Wallet-betalningstransaktionerna, men mitt namn saknades. Jag kunde inte få ett kvitto från banken som visade betalningsmetoden, dvs. G-Pay, och transaktionsdatumet var dagen efter insättningen på kontoutdraget. Jag laddade ner en kopia av bankens chatt, som säger att det inte fungerar, och bankens kvitto igen, och det fungerade. I morse fick jag ett meddelande om att verifieringen lyckades och att en uttagsbegäran hade gjorts. Nu får vi se hur lång tid det tar och om det fortfarande finns hinder för betalningen. Insättningen och vinsterna var den 19.07.2025 och verifieringen slutfördes den 03.09.2025.

The banks chat stated that such receipt isn't possible to generate. Didn't translate that accurate... The receipt showed payment to "content boutique".

Yes, I understand that the bank was unable to provide such a document. However, sometimes it is unclear what the casino does not understand about such matters. But I am glad that you managed to verify your account and now you just need to get your money.

I will be happy if you keep me updated.