Boomerang-Bet.io Casino – generell diskussion

Om du vill diskutera något relaterat till Boomerang-Bet.io Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hej, bonusvillkoren säger att det är en icke-klibbig bonus och att riktiga pengar används först. Jag hade satt in €100 + bonus. Efter några snurr hade jag över €1000. Eftersom bonusen inte är klibbig enligt villkoren avbröt jag den. Efter det fanns bara €100 (insättning) kvar på mitt saldo. Du hävdar att jag spelade med bonuspengar först och så är pengarna borta. Jag kan inte göra det. Om det står i dina villkor att jag spelar med riktiga pengar först, sker det automatiskt. Det stämmer inte alls.

Hello, I'm sorry to hear that you've come across this problem. Have you read the Terms and Conditions properly regarding bonuses and what you can and cannot do? Could you post a screenshot of the bonus you played with?

Jag har redan lämnat in ett officiellt klagomål. Jag har läst villkoren. En non-sticky bonus erbjuds, men de fungerar som en sticky bonus. Det är inte korrekt.

Hello,

There is actually one thing that concerns me a bit. Based on what rule did the casino considered your bonus a sticky - as you suggested, please? Expecialy the quotaing you posted in the complaint is interesting:

"All bonuses are non-sticky. This means that you cannot request your withdrawal until the wagering requirements are fully met. Also, you start playing for real money first, then bonus money, and once the bonus money is lost, the bonus is lost too"

I would like to look at it more closely later.

We will, in any case, try to stick with your complaint process. You may rest assured it will be handled properly.

Allt är totalt motsägelsefullt. Jag har sparat alla mejl. Först säger de att jag spelade med bonuspengar först, trots att villkoren säger tvärtom. Att spela med bonuspengar först är inte möjligt på något casino jag känner till. Senare erkände de att det var riktiga pengar först. Men vad är poängen om de behandlar det som "klibbigt" ändå, även om villkoren säger "icke-klibbigt"

It is an interesting situation, as I could say, and we will need to wait for your complaint to proceed further and hopefully get resolved soon in the best way possible.🤞

We'll watch this case closely, for sure.

Det blir riktigt intressant först när casinot faktiskt kommenterar detta. De annonserar non-sticky och då blir man lurad.

When the complaint moves forward and nothing is resolved, we will definitely contact the casino and see what they say and what we find out. 

Hopefully everything will be cleared up. 

I have to admit I'm also more familiar with the variant through which the real money is usually used for bets first.

In any case, I was meant to ask you this part you mentioned in the complaint:

"All bonuses are non-sticky. This means that you cannot request your withdrawal until the wagering requirements are fully met. Also, you start playing for real money first, then bonus money, and once the bonus money is lost, the bonus is lost too" comes from the casino's terms or from the streamer, please?

I still find it quite curious that such a casino would oppose own terms so openly. I expect complaint to explain the whole context, of course.

Detta är från casinots bonusvillkor!

Thank you for that. We will keep an eye on this case now.

En vecka har gått och ingenting har hänt. Vad händer nu?

I can see that our team is working on your complaint, and I will talk to Dominika today to find out if she learned anything more.😉

Hopefully she will be able to update you as soon as possible, even though our team has to deal with hundreds of complaints every day.

Please be patient and wait for her reply.🙏

I filed a complaint against this casino but just wanted to post a warning for people reading the forum looking for info.

If you deposit on this casino and lose it and account zeroed out. If you make a fresh deposit or given cashback or anytihng like that...they try to make you wager your prior lost deposit 3x.

Even when their own terms state

According to our policy, all deposits must be wagered 3 times before withdrawals related to those deposits can be processed.

They are trying to make you wager prior lost deposits that have no relation to fresh deposit or different promos.

Very shady casino.

Do not play here. They change their terms on you and if you complain and win your complaint, they will disable your account.

Very vicious and childish casino

So, from what I understand, they closed your account, but it was resolved in the end? Or how is it? I saw that your complaint is marked as resolved, so I'm curious.