Hello,
I assume that your winnings were voided and atop of that you can't withdraw your balance, am I correct?
Has the casino explained anything to you, are you in contact with the support, please?
It's truly bad that you picked such an unreliable casino, check it out here. 🙁
Basically, yes. They came up with this nonsense as a way of trying to justify it
We would like to inform you that your latest withdrawal has been rejected and the balance deducted due to the following Terms & Conditions:
9.11 Company reserves the right to withhold any withdrawal request, which includes to remove all bonuses or winnings in the case of Irregular Play in case of the followings:
Using systems and strategies such as: Martingale, double-up, one number betting , e.t.c . Also abusing the in-game bonus features. Should you be found to be using any strategy, your winnings will be voided, and your account permanently closed.
Also to inform you that your account is now closed and you will no longer be able to use it. We wish you all the best!
Well, that's great.
Nobody plays in the casino just to simply lose, so skilled players will tangle with strategies obviously. The easiest way to keep the winnings is to forbid every strategy + add an irregular play.
This is truly not fair.
Criminal don't care about being fair, they are only interested in stealing your money.
Also in this group are Platinum VIP club and Anonym Bet, both should be avoided at all costs
I understand your feeling, thank you for mentioning the VIP club. Did you know that unreputable casinos use VIP rooms to avoid commissions? Hence it's usually quite complicated to find who is the room owner.
May I know how did you find this casino and why did you decide to play there?
What about the UKGC-licensed casinos, are you interested?
I was fed up with Uk regulated bookies so made the mistake of trying non regulated ones. Of course, they are not regulated for good reason, most of them are criminals
I see, and I can also imagine that you are not alone in this. But allow me to point out, that even though I can't recommend you play outside the UK-regulated sites, I'm quite sure that you can find a decent casino among these, meaning the rating is above good and the casino is licensed.
Simply put, the quite opposite of this Black Magic. 🙁
Hi all,
I have made various deposits on BlackMagic Casino. I won over 5500 and done my KYC but they decide to not allow me my withdraw, took 2200 from my account and leave a 5.24 bonus. I contacted and received a message that under 9.1 from their terms and conditions they decide to take my money. Than again, went to 2000 pounds tried to withdraw but they blocked my withdrawals. I wrote numerous emails to them but they do not answer back.
What options I got being in U.K and not them not register in uk.
Many thanks
Hello,
well let's start with the license, I'm sure you know that you are not supposed to play in a casino that is not licensed in the UK. If you have to ignore that, please check the casino you are about to deposit in:
https://casino.guru/black-magic-casino-review
Choosing an unlicensed casino without live chat, and providing unfair terms and conditions... means that you are ready to be deceived without an explanation 🙁.
I can't say what has gone wrong, but I'll offer you to submit a complaint - click/tap this link, kindly provide all communications, and emails, you have and we will all hope that the casino will respond to us.🤞🤞🤞
Playing in such "casino" was truly a bad idea, I'm sorry.
Hi,
I totally agree. I recognised I was stupid but when you are addicted stupidity becomes an escape. Now I do not go to other free will philosophies. I play to have fun and really like their games. I never been able to buy bonus in the uk game slots. But they proved to some thiefs, so far anyway. I still hoping to get my money and play again on this casino, why not but why would they be so scumbags, I am sorry my language.
I already did a complaint.
Many thanks,
G NEGRU
Hi, the language is ok 🙂 considering the situation.
I guess that you should submit the complaint because you already experienced that the casino does not actually care anymore, or at least this is the way I understand it.
The complaint is free, and you can only benefit from it, I'm sure.
I'm just hoping now, that the casino will cooperate with us, it's worth the try from my personal point of view.
No pressure though, it's up to you.🙏
I had won €8000,00. I have now succesfully withdraw €2000,00 of that. And today they randomly took €6500,00 out of my account !!!!! THEY STOLE MY MONEY
LOOK AT THE LAST TRANSACTION
I have made 4 succesfull withdraws with them and they now just stole my money. There is still €500,00 withdraw pending because thats the max you can do. They stole my money. I have sent them an email today asking wtf they did to my account i need this money or i have huge problems please they stole from me
Never play on this site!! They stole €6.500,00 euros i will never see back they said this.
Dear Tigo,
Thank you for contacting us.
We would like to inform yuo that the amount was deducted based on the term 9.11
Company reserves the right to withhold any withdrawal request, which includes to remove all bonuses or winnings in the case of Irregular Play in case of the followings:
Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play. Including purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit.
they are scammers i will never see that money back. Never play on this site!!!!!
I'm really sorry about what happened to you, but the casino has no license, we also state on our website that their terms and conditions are unfair and they also earned a very bad rating on our website. I'm honestly afraid that you won't see the money from them again.
Anyway, please, submit a complaint on our website. Your case sounds like something that could get them to our ban list.
Hi i want to withdraw my money from Blackmagic casino its been more than 3 days i have submitted All my documents but they are not responding
Hi there.
I moved your post here for you to see how things are. I'm sorry to say that, but I'm convinced this casino has not changed much since the perilously mentioned issues.
At this point, passing the KYC would be a real magic here. 🙁 Let's give it some time, be persistent.
And if I may, be careful where you play. Speaking of which, how did you end up on such a dangerous website?
Check out its safety index here.
I hope you'll pass the verification and get the money, but the experiences are different, I'm sorry.
Keep us updated. 🤞
Fuck you casino Guru.... You are actually part of this non casinos for uk players... You are splitting the money with them. But then you are saying to player to fill a complaint as you intermediate. Now I see you actually advertise those casinos to which you ask me to make complaints. Please stay away UK players and all...
Please mind your language and write your posts with respect. We wouldn't like to see your account banned.
If I'm not mistaken, this is your second one here. Right? It is not a problem at all, just that people are not able to understand what issue you are actually referring to when you write from a different account now.
As I can see your complaint here 👈, which you made with your other account gagiudegagiu0503, our team was unfortunately unable to get in touch with the casino and therefore the complaint was closed as "unresolved." Whenever this happens, we really cannot do much about the situation, as the casino is always needed to provide information to our complaint team, and without this happening, there cannot be a resolution to any case.
I'm really sorry that we couldn't be of any more help and that it probably didn't get explained well to you. Feel free to ask questions if you have any next time; we'll gladly try to answer those.
So to get to your acusations now, which are absolutely not in place, in my opinion, because we always try to help every player with all kinds of issues whenever they file a complaint and surely are not splitting any money with anyone, as you are trying to say. Keep in mind that the complaints here are free of charge for all the players because we aim to bring fair play between players and casinos; therefore, we do not charge anything for the complaints.
And, finally, I wouldn't call it advertising, but informing all our users about all online casinos and what to expect when playing there. Unfortunately, this particular one you played at has nothing to advertise if you see its safety index 👈. Don't you think so?🤷♀️
Please, if you have anything we could help you with, do not hesitate to contact us. We are here for you.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
